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January 2024 by Madison Nuzzi
Went in ready to buy a bag, was ignored while they were on their phone. Much better service elsewhere
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May 2023 by Saleena
Very poor costumer service, I was sold a purse with a defect in it and they refused to return it saying it was already used although I have never worn it out and only had it for less than 2 weeks. Other locations on the island I’ve been to have a lot better service and will inspect bags thoroughly before being sold, I would not come to this location again and neither will anyone I know.
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March 2023 by Style_ bychrissy
Katy was so nice! The first time I went the Cassandra bag that I wanted was not available in the grain leather I desired but Katy would always text me to inform me when it was back in stock and that she would do her best to hold it until I returned. I made sure to come on the day she worked just to be assisted with her again. Katy made me feel very comfortable and I look forward to buying more items here again soon!
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February 2023 by Kristen Rudd
Poor service. We were followed through this store and made extremely uncomfortable. I understand the items are expensive but I felt as if we couldn't even shop without being watched.
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January 2023 by Liliana S.
I purchased sun glasses and tried to return them within the 30days. No damage to the glasses other than I tried them on. They were rude and did not give a refund. I have never had an issue with returns from any store. I also have never had to return a product over $400. They made my shopping experience horrible and I will never buy from them in that store. I will also be filing a complaint due to the worker being rude and disrespectful. Love the products but I was not happy with my purchase so I just wanted a return or even store credit. They refused both.
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September 2022 by Diana M.
First YSL purchase/experience and all the credit to Katy for such a positive experience. I don't buy designer often and am quite intimidated by it all, but I told Katy I was looking for something beige and she ran with it. She quickly pulled a couple staples and while I tried those on, she continued to pull other options. I appreciated that because she could've easily stopped at 2-3 bags but she went above and beyond to truly show me ALL my options. When I brought up my concerns (too long of a strap for my short torso), she provided ways to shorten the straps. Katy also didn't push additional items on me, even pointing out that I wont need a card holder because the purse came with card holder slots. I'm quite indecisive, but when I finally decided on a bag, she pulled it in the dark toffee color despite looking at beige the entire time and I ended up with her choice! After I left, my cousin wanted to take advantage of the special 10% Hawaii discount and Katy gladly sent me photos of the cardholder and placed it on hood for me to pick up the next day.
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June 2022 by Fernando Cadiz
Tiare Kim really helped us out when my wife wanted to get a wallet. Great communication during the visit and even recommended places for us to go since we were tourists.
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February 2022 by MaryAnn C.
I love the wide variation of selections they have in this store. It certainly is not as big as other YSL's but it's got some good stuff. I immediately was helped by the most accommodating sales person which is why I give this review a 5 star. I initially went in for a certain bag and came out with a totally different item. That's how indecisive I am but I thank him for being patient with me. I couldn't catch his name but he is in one of the pictures under this review, in an all black suit outfit... lol
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February 2022 by Samantha Owens
I’ve invested in two bags from Saint Laurent at Ala Moana and both times Jianna has helped me - she was extraordinarily helpful and equally as kind in answering my questions and setting aside a bag I had my eye on until I could come and see it in person. Her kindness and customer service were unparalleled and the reason I invested in a second bag from Saint Laurent versus another designer I was considering. I highly recommend working with this store and Jianna in particular!
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February 2022 by Kathy T.
Jianna was awesome! My boyfriend and I came in looking to buy a purse and card holder. While we were browsing, Jianna promptly took out the products we were eyeing from the display case and also brought out similar styles for us to peruse. Every time I was trying on a bag and seemed unsure, Jianna was ready with alternative style options so that I could find the perfect one for me. She was also always prepared with a calculator so that I could know exactly how much things would cost. The purse I wanted only had the display model available to buy so Jianna called another store and drove to their location to pick up my bag. She also inspected the purse at the other location to make sure she was bringing back the most pristine purse. I'm so satisfied with my purchase and experience. Can't recommend Jianna enough!
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December 2021 by Nikki Stephenson
Beautiful store with a great selection. The service was amazing and Tahire was my sales associate! Loved the discount
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November 2021 by Siu Hong Lum
So my wife bought a purse that is worth two of her LV purses. The price kind of blew my mind since I am on vacation for Black Friday. My CC got declined even though I had enough. I guess it did not accept the limit. Luckily I always carry another card or two, so I managed to pay for it.10% off as compared to LV? No special Hawaii memento as compared to LV? Let's just say that LV has no Black Friday discount as compared to YSL. However there is so special unique item to signify the purchase was made in Hawaii
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November 2021 by Ang D.
Katy R. Was the BEST! It was my first time buying something from ysl, so I was very indecisive about what I wanted to get, but Katy was so patient with me and answered all my questions, she was absolutely the sweetest! The store was pretty busy today since it's Black Friday, but Katy was attentive and made sure she was right there when I needed her. I walked in dressed as if I was still in high school, and got treated so much better than when I walked into a different designer store.
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October 2021 by Charles Phillips
love the YSL line. The Hawaiian stores you get 10% off
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October 2021 by Kat D.
I don't remember the name of the woman who helped me during my visit, but she either lied or was misinformed - she told me this was the only Saint Laurent location with the special Hawaii pricing, which is incorrect. I had already been to the Waikiki location that has the discount. This location is also much smaller than the Waikiki one. Overall I wasn't impressed with the service here.
