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March 2024 by Hanna K.
I like to browse outlets. This off 5th is located in a convenient location but I have never seen many customers here. I don't recommend to expect a wide selection. It depends on luck if you find something you like. It was my lucky day. I found a beautiful maxi dress (the original price was more than $1000). I was the only one customer at the cashier but it took some time to get someone's attention. The person didn't ask me if I had a membership ( usually they do). I asked if I could purchase a plastic garment cover for my maxi dress but she said no. She said it was only for the suits. Is this only Hawaii thing?? I was really surprised and confused. Never experienced other Off 5th shops before. What is the difference between the suits and maxi dresses to use it? They can't even hold the dress properly. It got all wrinkled. Overall it wasn't a good experience. I even felt as if I'd been insulted (I hope it wasn't ). People at the off 5th in Waikele Premium Outlet are much more friendly and helpful
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February 2024 by Stan Muneoka
Never went inside I went to target
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February 2024 by Stan Muneoka
Never went inside I went to target
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November 2023 by Gyeongmin Kim
There is nothing worth salvaging.
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November 2023 by Gyeongmin Kim
There is nothing worth salvaging.
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May 2023 by Bonnie C.
First visit after living here for 5+ years. Friendly staff and wonderful bargains. I'll make it a regular stop when I shop at Ala Moana Center.
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March 2023 by Michael Breen
Very disappointed in there selections. Nothing much for males to choose from. Go to "Ross Dress for Less" a greater selection overall.
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March 2023 by I don’t know
Empty with barely any people or staff, although limited the staff are friendly and helpful
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March 2023 by Katrina B.
I was profiled at your Saks Fifth Avenue Off in Honolulu... worst experience of my retail shopping. I had purchased a gucci belt earlier and wanted to buy a necklace over 6k. The sales person, IN FRONT OF ME, calls security to say, that she needed eyes on her... AS SHE WAS SHOWING JEWELRY OVER 5K. I'm a people of color: black, Cherokee and Blackfoot Indians. Not that this should matter, I live in Montecito, CA... one of the richest districts in USA. Wanda the GM tried to explain WHY this policy is acceptable . Wow, wow, wow...
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November 2022 by Nina P.
There is not much to find, but they have an amazing jewelry section. I came on Black Friday, and I saw a beautiful pair of diamond earrings with an 80% discount. Insane! The ladies were very helpful with my transaction, as always.
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November 2022 by Joe B.
The employees there are angels. Always smiling and super sweet and helpful. But the manager lady she Plages the world with her negative energy. Won't step foot in there again. Honestly I feel bad for people who hate their lives so much that they want others to suffer. But who knows maybe her whole life depends on Saks off 5th. And maybe she takes her retail career super seriously which is fine but you would think someone who takes their job so serious would take customer service serious. I worked customer service for 10+ years so I have no remorse for continuous cold and passive aggressive behaviour towards customers. Besides, she would not have a job if it weren't for the people buying. Just sayin.
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July 2022 by Deborah N.
I ordered items online because I couldn't find what I was looking for at the store. The selection here is very limited. After placing my order, 3 of 5 items were never received. 2 months later they tell me they can't find it- I was charged, and now I'm fighting for a refund. I never get an answer, have nonexistent case and refund numbers from the Saks number on their website. I have filed a claim with my credit card company. Do not buy from them online!!!!!
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June 2022 by Darien Persaud
Lacking in men's apparel but excellent customer service. I visited the store twice and was greeted with genuine kindness by employees. Second stop multiple employees stopped as to see how I was doing and even offered me a pen to finish writing some paperwork that I needed completed.
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April 2022 by Tina
Not really lots of different designers brand
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November 2021 by Gabby T.
Not a fan of going into what feels like a cold basement for this location. I have never found anything here. The store feels cold. Have it two stars for the location at Ala Moana as it is in the old Nordstrom location but without the pizazz.
