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August 2023 by Paul R.
A classic bait and switch. They give you an initial quote based on actual dimensions and weight of the item that's being shipped. Once they receive the item they double your shipping cost. In my case it went from $380 to 680. I quickly called the company that I purchased the products from and asked for a return shipment labels. Wendy, who is the lady who I was talking to was very rude. Just basically told me it is what it is.. my recommendation , don't use this company.
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April 2023 by Gary A.
I never got to use this service due their existing policy of not shipping electronics. I had ordered a solid body bass guitar from a New York company that would not ship outside the continental US. Based on what I saw on the TV ads, Ship to Hawaii was the first company I called. Spoke to their customer service rep who informed me that they do not ship electronic devices. I tried explaining that there were very minimal electronics in the guitar itself but response was "sorry that's our policy". I can understand the risk of shipping delicate electronic devices, but don't understand why electric guitars and basses, which are 99% made of wood, wouldn't qualify for shipment. However it all worked out for me in the end, I ended up using UPS, who did an EXCELLENT job in getting my order to me, providing me with an app to track my package every step of the way. It arrived within 2 days with a very fair price.I hope that Ship to Hawaii would do some research on this before denying future orders I'd like nothing more than to support Local first.
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February 2023 by Scottie Kobayashi
Excellent service and pricing for shipping "hard to ship" items to Hawaii.
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February 2023 by Dean Ekman
Very confused on how to ship. Not very user friendly website.
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January 2023 by Scottie K.
Excellent service and pricing for shipping "hard to ship" items to Hawaii. It's been difficult shipping lithium batteries and car parts to Hawaii, but Ship to Hawaii provided a reasonable shipping alternative through their warehouse in California.
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November 2022 by Ray B.
This was my first time using Ship To Hawaii. I'm also late with this review but I wanted to make sure I express just the right words for my appreciation of their services. For my first time, I had a little bit challenging experience. To make this story short, the mainland arrangements notified that my package was delivered to the warehouse but then later was not able to be located. It had seemed my package was lost and no further details on delivery was available. The STH team was on it right away. They reached out to their mainland contacts sharing delivery details and anything else they were able to find. It still didn't seem there was any good updates and still no further delivery info. Ultimately, my package was placed as "priority". During this whole ordeal, the best part was the STH team made sure to keep in touch with me through both phone and email. They also provided assurance through their customer service. Soon enough, the package was finally located and already on its way to Hawaii. I was notified when the package was already at the Honolulu facility and ready to be picked up. Pick up and checkout was smooth and fast. I definitely recommend Ship To Hawaii and I am also sure to be using their services again in the near future. I liked how the STH team handled things with care and professionalism and not just with a business attitude. This experience left me confident that Ship To Hawaii is a great company that provides reliable services through assurance, care and understanding. Thank you Ship To Hawaii team!!!
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November 2022 by Louis Urvois
Always excellent service by this crew. Great way to get goods to Hawaii at reasonable prices.
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September 2022 by Byron F.
Used STH for the first time to have some flooring material shipped to Oahu. Everything went smoothly. I spoke to couple people to get know how to use their service.. Everyone was helpful and friendly, including the warehouse peps. Would use them again in the future! Thanks guys!
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June 2022 by Aubrieana C.
I just used ShipToHawaii for the first time to have a Zupapa trampoline shipped out to us. Both companies did a phenomenal job of communicating with me. ShipToHawaii let me know when they'd received the package (I got delivery confirmation from FedEx on 6/2, and ShipToHawaii notified me that they received the package on 6/7), and they requested that I confirm the shipping charge before they charged my card and loaded my shipment. The final charge was actually slightly lower than what I'd originally been quoted. My package arrived in Hawaii on 6/17, but it was after will call hours, so I had to pick it up the following week. Pickup was simple, and everyone was quick and professional.The only improvement I'd prefer is that their website tracking feature was more accurate. It never updated when my package actually shipped, so I thought it was still waiting to be loaded in Carson, California. I noticed a previous reviewer from 28 days ago said she was told the company is no longer at their Carson address? I'm not sure why she was told that or by whom, but my package arrived at that facility 20 days ago and was forwarded to me without any issues.
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May 2022 by Moe M.
I used their services before and it was fine. I recently had an Amazon package shipped there and I noticed it never got to me here in Hawaii. I called the customer service number and was informed that they are no longer at the address in Carson California anymore. I never received any email from them stating that they were not in that location anymore. That is very unprofessional to not send out any emails stating that they have moved. The package was also never sent back to Amazon even though they claim they're not there anymore. I would not do business with this company again.
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October 2021 by Rob K.
I needed a replacement radio command unit for my Mercedes but the seller would not ship to Hawaii and I remembered the Ship-to-Hawaii TV commercial. I opened a free account online and had the item shipped to Ship-to-Hawaii in California and then it arrived here in Honolulu in just a few days! I was notified of the arrival and picked up the package at 521 Ala Moana Boulevard. This was such an easy and seamless process. I highly recommend Ship-to-Hawaii.
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September 2021 by Malie S.
Let me start off by saying I have not used STH...yet. I'm hoping that MAYBE they'll be a little more informative and friendly so I'd want to use them. I emailed STH a few months ago to ask about getting some IKEA furniture shipped to me. I received a less than informative email saying I need to provide all the specs - size, weight, etc. and then make I send the items to their California warehouse to be shipped. Wait, what?? What warehouse? Where? All of this made me somewhat frustrated with their procedure. Why not explain plainly that I need to find an IKEA near their warehouse (and proving an address would've been helpful) and also get the specs. Guess giving them the IKEA stock # isn't enough so basically you (the customer) do all of the work and they just ship. Maybe they'll change or be more friendly next time I think about getting furniture from the mainland.