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March 2024 by Ashley
I had a weird incident yesterday. I asked for toddler shoes sizes 5 and 7. I was given big kids shoes instead. I than replied that I want toddler sizes. I said this over and over again. Little kid toddler sizes not the big kid sizes. I don't think the staff understands the difference. I got so frustrated I just left. A size 7 in men's, women's, big kid and little kid are not the same. If you work in a shoe store than you need to know that.
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February 2024 by Larry Vasquez
Really good customer service!
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January 2024 by Grace Kaleikilo
I like ? because I saved some money a brought 2 pairs of shoes
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November 2023 by Terez KT
I got the shoes I was looking for. Very friendly, helpful service. Worth to stop by.
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November 2023 by Alpha
The staff were high schoolers. Two of them were too busy playing catch with the shoes to help the customers. The third was putting forth an effort to offer customer service but was trying to take care of too many people at once.
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October 2023 by Lorrie Marshall
Nice store and great shoes but a little pricey
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October 2023 by Frankvale Narte
Just called there looking for a shoe and they picked up without answering the phone and then hung up.....
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September 2023 by Elizabeth Hervieux
JAMES was OUTSTANDING!! He was able to find what both myself and my husband were looking for. Definitely will be back and asking for James
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September 2023 by Clifton C.
My daughter got me a pair of slip in Skechers to use after my hip replacement in February. They have become my go-to shoes for every day use. I have an upcoming vacation and went to this retail store at the mall on a Saturday morning to get a new pair for my trip. The store had another customer, a couple and 3 young male sales associates. One was ringing up a sale for the couple. The other 2 were walking around appearing bored and disinterested. No greeting from any of the 3. I stood there looking directly at all of them, until I finally after about 5 mins had to make my presence known. It is so upsetting to even describe my interaction with the young man who I finally talked with. He was so uninterested in making a sale and helping me. In a nutshell, I left the store, even after trying on a pair of shoes and the possibility that another pair could work. This is the first shoe store I have been to, that once they know your size and what you want, they don't bring or suggest other options. Bad customer service and bad attitude. Clearly no manager was around. I was telling my cousin, my experience and she suggested I go to the Skechers Outlet store. I drove out there today, what a world of difference. Friendly, very helpful sales associates and a large inventory of shoes. I ended up buying 2 pairs. Why is it that the retail store at the mall is substandard in customer service and the store at the outlet mall exceptional? I don't get it! You do get a better deal at the outlet mall, but that can't be the reason and it shouldn't. I would have expected far better service at their retail store at the busy Ala Moana Shopping Center.
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August 2023 by Al Rob
It's one of my fave shoes brand. Just needed more comfortable sandals and we found it and went about our day.
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August 2023 by r zahar
Great staff helped us conveniently there
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July 2023 by Anna B.
Ala Moana Mall Honolulu. We bought 4 walking shoes and 2 sunglasses! Buy one get one half off special. The employees worked hard to bring out everything we wanted to try in wide, normal width, larger, smaller, different colors, they worked very hard and had a great selection. Lots of new fun types of walking shoes! We are very happy with our visit and new shoes!
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July 2023 by Dottie Marsh
Staff was super nice even though the place was crowded they got to everybody in a timely manner. Decent selection nice discounts
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March 2023 by Khaiman F.
Amazing customer service! Wonderful selection of shoes!Why the one star you ask??? The store itself is excruciatingly hot, damp, muggy, a breeding ground for mold, fungus, bacteria stagnant stale air that viruses love. It is inhumane working conditions and shopping conditions I walked out of there immediately and decided to order online even though I get a discount because I work at a restaurant...The gap store next door is like a frigid 55° there's no excuse for this. I'm still trying to figure out if it is the fault of the mall or the Skechers shoe company... As soon as I do I will update the review.
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March 2023 by Randy N.
Went to check out some slip on shoes. Great customer service very helpful and recommended 2 of shoes. Really love the slip on No laces to tie.
