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December 2023 by Jon B.
I'm so disappointed in my shopping experience at the Navy Exchange Pearl Harbor, Hawaii. From what I understand, this is the largest military exchange in the world. We stopped by here to find long needed supplies while visiting Honolulu. I must say the customer service is the worst. Almost every NEX employee we met was either rude or not interested in talking to us. Worst, was at the Yummy Korean BBQ where the cashier seemed to hate her job. Never smiled and got so rude when my wife asked for some condiments. Also, the Thai BBQ stand messed up my chicken satay order and gave me something completely different. I didn't find out until I got back to our hotel. I have never been to any military exchange where the employees acted like this and seemed to hate their job so much.
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November 2023 by Kainani K.
My review is based solely on the lack of customer service given by the associates in the jewelry department (section with Michael Kors and Coach watches/jewelry) at this store. First, I want to say that I realize that it's Black Friday (day after Thanksgiving) so I'm not upset that I had to wait to be assisted, I'm upset at the poor customer service provided and the lack of having a system in place to make things more efficient. The frustrating thing is I was standing there for over 15 minutes, asking for help and was constantly told "I'm sorry, I don't work in this section" or "you have to wait". I thought the entire jewelry section was one section but I guess I was mistaken. One associate looked at me while assisting a new customer and said "just stand on the other side, I've seen you standing there but people are just coming over from other sections to be helped". When most of the people cleared out, the same associate that told me she saw me there yelled "who was next".. she saw me standing there for over 15 minutes and still yelled that out. She ended up helping another woman who came after me even though I said that I was there before her; I was completely ignored. A woman from another section within the jewelry area (April Mamaday) was kind enough to come over and help me with my purchase; the one star given was for her. She came up and greeted me, and offered to help me with my watch purchase. She was literally the only one there who acknowledged me and offered to help. Not to mention, she was the only one who greeted me and thanked me for coming. In the end, I know it's Black Friday and the stores are crazy but the customer service could have been a lot better and there really should have been a system in place so associates knew who was next in line. There's no point to acknowledge that you saw someone waiting for over 15 minutes and still have to scream out "who was next" and help whoever says "I'm next" even though they just got to that section.
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November 2023 by Cheol K.
Hands down, the best Navy Exchange I've ever been to. Two levels of shopping nirvana. The selection, quality, and price makes coming to Hawaii affordable. Often times we end up doing our early Christmas shopping here while we are on vacation during Thanksgiving. The commissary is next door, and that place gets super crazy busy at all times. The "package store" is so well stocked with an amazing variety of beverages to choose from. Must be a DOD cardholder to shop here.
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November 2023 by Ronnie B.
The Navy Exchange Pearl Harbor on Oahu, Hawaii, is one of the largest exchanges for military personnel ( active and retired). It has two floors stocked with everything and anything you may need in nicely displayed and organized shopping areas throughout the huge building. There is an expansive food court on the second floor featuring a good assortment of restaurants from Dairy Queen, Taco Bell, Boba drinks, Dessets, Subs, sushi, gyros, Korean BBQ, and McDonalds! No tax is one big benefit of shopping at NEX and some below but comparable prices to outside retailers-if you know what's on sale at Longs, Target, etc. you can be a smart shopper.
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October 2023 by Demetria R.
Wow, after 23 years of service and returning to my service station, this was such a throwback. I enjoy a good exchange and this by far is one of the best. Thank you for the great brand selections and the great value. The customer service is still outstanding with some of the best quality of products. I will always shop at the Navy exchange.
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October 2023 by Jaimee S.
This is a great place to shop if you're military! This exchange mall has a little bit of everything! The parking lot is big and spacious. Upon walking in you are greeted by numerous kiosk shops of small businesses, sometimes they have events there hosting small craft fairs. There's a foodcourt upstairs. The atmosphere and ambiance gives a feel as if you're underwater with a beautiful mural on its ceiling of Wyland. The selection inside the exchange always has a wide array of items and necessities that would make any shopper proud. We loved the floral department there as well and used their flowers for our wedding. The overall value here cannot be beat ! We shop & eat here often!
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July 2023 by Harry B.
Nex. Navel exchange. This used to be the largest in the world. It sure anymore. But it is clean, easy to get to right off Nimitz and near Hickam and Pearl. No gate to get in but must have military ID to use. Everything you can want. Commissary has all your groceries and the exchange has everything else you'd want from a mall. All in one spot The good thing is there are no taxes. And lots on sale. But this isn't the cheapest I've seen. Not a lot of people to help like you'd find in a department store. But not paying as high a price as Ala Moana. But had many of the same selection and items. I give five stars because military and price and location. But they do have room to improve. Would have liked to see more service to help. Though those working the register were really fast and friendly. Will be back
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March 2023 by Angelo A.
I'm not current/active duty military, but since my son is in the Army, we had the opportunity to visit this shopping mall. Although no military ID is needed for the food court and/or food kiosks outside, the stores (NEX and Commissary) do require an active/retired ID to enter and purchase items. I do wish that this requirement would be changed to include veterans, but I am happy that our service members get tax free benefits to their purchases and a large selection of items available to them. They deserve it.TONS of parking.Numerous food options outside and inside the mall.Generally, friendly staff.
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January 2023 by Phil M.
I enjoy shopping at both the NEX and Hickam BX, but you need to be a smart shopper. Sometimes the same items are cheaper off base. That especially goes for the commissaries at both locations. Milk is significantly cheaper at walmart. For the most part authorized shoppers can save money by shopping at these locations.
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January 2023 by Eddie D.
A shopping haven if you are in the military. Although, not all are considered bargain when I tried venturing on some items in other grocery store like chocolates. But generally and one stop shop indeed! They do have nice food plaza in case as well!
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December 2022 by Bessie T.
First off, you need to be military or DOD to be able to shop here, or a guest of one. This NEX has plenty of parking, though it's always busy, so expect to walk a little bit from your parking spot to the entrance. The NEX is located next door to the commissary. It is a two-story complex and is like a blend of Target & Macy's. Ground floor is mostly clothes, jewelry, accessories, etc. You can get to the second floor via the escalators/elevator near the center of the NEX, or through the mall area where you take the escalators/elevator to the 2nd floor food court area to the entrance. The second floor has the travel, sporting goods, kitchen, electronics, souvenirs and snacks, pet stuff, kids clothing I think, etc. One of the perks of shopping at the NEX is that you don't get charged the state sales tax on your purchases. Also, they price match. So, there could be lots of savings if you buy big dollar items. As a value-conscious shopper, there's nothing that would really keep me shopping here regularly. The prices are not necessarily cheaper than what you pay at other stores, I guess I could price-match to get them cheaper? I've never actually gone through that process, so I can't really say. Though, once in a while, through the weekly ads and/or Black Friday specials, sometimes there are some good deals. If you join the rewards program, you can get a $10 off coupon for your first purchase and also earn points for future coupons. I can't say I have had all good experiences while shopping here. Customer service is great! If you're looking for something, the staff are always willing to help. However, there were some issues that I would say caused "minus points". When I saw a luggage set and food chopper on sale, they charged me full price at checkout. You need to watch out for that. Make sure you do the math and have an idea of what your total is supposed to be so you can catch it right then and there, not after you've gone all the way home. My latest shopping experience included trying to use those price check scanner machines. You figure they're there so you can help yourself and not bother the staff. I followed the signs for the "Price Check", the first two I went to had missing machines, just cables sticking out of the pillar. When I found a third one with an actual machine, it wasn't for scanning, it was for employees to clock in or something. It was very misleading, imagine people walking around the entire second floor to these price scanner pillars only to find none of them work, waste of time and effort. I guess no good deed goes unpunished. Trying to be self-reliant here. There's a sign out front that says you get a 5 cent credit if you bring your own shopping bag. I never got the credits. There is a lot of inconsistency on these types of policies. I'm not going to bother bringing my shopping bag next time! The staff that work here all deserve a huge shoutout. They are all so patient and friendly. Retail is highly stressful. And when you have such volume of customers like the NEX, you need to give them credit for keeping their cool. Another good thing about the store is that the displays are all well organized and not in disarray. The store is clean and well-lit.
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December 2022 by Al. Y.
Nice ,big modern place to shop with many selections , appliance, furniture & automotive related services etc, and a food court also, active Military, Veterans, retirees , federal employees shopping privileges & tax free !
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November 2022 by Rachel V.
Please be aware you cannot shop in the big store without being a veteran or on active duty!! I had a bunch of things I wanted to buy only to get to the register and be told this. So many cute things... And I wasn't able to buy them. However the pop up shops in the middle of the downstairs area had some great stuff that anyone can buy from!! We got some great souvenirs to take home!
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September 2022 by Steve A.
I'm in the minority it seems but this NEX is just too big & too crowded. If that's your thing, I'm sure you'll enjoy yourself. As for myself, I'd rather go to the BX on Hickam which doesn't have a 1/10 of what the super NEX has but it's also 1000x less crowded. On the positive side, this is basically a shopping mall for the NEX. It has all the stuff you probably don't need but will spend all your pay on, and more. Lots of electronic stuff--TVs, gaming stuff, computers, etc. You'll probably spend less on big ticket items at the NEX than say a Best Buy but Best Buy has more variety. There's a giant food court and the commissary is right next door. And this is probably the only NEX/BX that I've ever seen not on a military installation. You need a military ID (or equivalent DoD civilian ID) to make purchases.
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August 2022 by Angellica S.
I love this NEX location! Wish they had more shade for the cars, but they have plentyyyyyy of parking spaces - this place is huge! This five-star review is mainly for the women's shoe department and the women working there, including the check-out area with the Honolulu & Co. cookies (obsessed!!). So, I left my running shoes on the mainland, ugh. I really needed the same adidas ultra boost 22, and guess what? NEX had them! Thank goodness!! Saved my feet from blisters during an intense uphill hike with a 100lb double stroller with two kids, whew! Thanks NEX for having the best selections of women's running shoes! Also, sidebar - there was a creeper who followed me from my car all the way up to the women's shoe department. The ladies working there protected me and was ready to call security if he came back - they were watching him closely since he kept coming back to look at me (at least 10x - barf!!!!); I snuck away when the ladies told me to leave when he wasn't watching to go check out and grab my Honolulu & Co cookies. Thank you, women's shoe department ladies!!!
