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March 2024 by Nancy Bussler
Busy time of morning but quick with
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January 2024 by Brittany L.
Stopped by to pick up a mobile order, ordered a Carmel macchiato, which I had better at other locations. Everyone appeared to be friendly expect for "Liz", I had a question and spoke with Liz, her attitude was just terrible, she rolls her eyes and says "YES??" And spoke incredibly fast with an attitude. Maybe she was busy and overwhelmed? Or racist? Since I'm Asian? Either way, her attitude ruined my morning coffee. Thanks Liz!Note: As I was looking through other reviews, it seems like many people experiences the terrible costumer service here. Maybe management needs to retrain their employees of the values of costumer service?
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January 2024 by Arcadio Fraticelli
Walk in and was instantly greetd with a “Good Morning, Welcome in!”These bathrooms are working!Ordered Berry Trio and didn’t have to ask for a spoon, I was given one. The women who took our order was very pleasant and polite! When our drinks and food were ready they called me by my name and told me thank you and have a wonderful day! This whole staff working today 1/13/24 deserves a raise! By far the BEST Starbucks staff one the island! Thanks for being so nice! All this while being super busy!
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January 2024 by Angel H.
I was here two weekends ago while they were having their free hot chocolate promotion. If you buy any grande drink they'll give you free short hot chocolate from 12pm-6pm on the weekends in December. I was into their Gingerbread Oatmilk Chai and was ordering it all the time the past two months. They told me that they were out of Chai and that I could get the Gingerbread Latte. I guess it would do, but it was nowhere as good as the Gingerbread Oatmilk Chai. The free hot chocolate was so watered down. It tasted like I was drinking chalky brown water. They were also out of cup holders. The associates were friendly and did apologize that they were out of items.
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October 2023 by Alan Bryant
Awesome service! Wonderful drink. Scone was a little dry but this is a great store!
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August 2023 by Harleen Phull
Starbucks, no matter qhwrw you are, Starbucks will always be on your side. Great customer service went in to get ice coffee and water.
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August 2023 by Anthony J. Davenport
Nice Starbucks outside of the hustle of Waikiki. Can actually relax and enjoy your coffee.
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June 2023 by Hunter Annable
Kaela is such a nice barista, she made my coffee immaculately!
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June 2023 by Hunter David
Kaela is such a nice barista, she made my coffee immaculately!
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June 2023 by Nannette A.
I love my Frappe Espresso Grande Soy but had reward points so got a venti with an extra shot. I'm usually careful and watch them make it because I must not have milk. This time I did not watch. This is my regular store 4 times a week. 20 minutes later, good thing I'm at home--sat on the toilet for 20 minutes then got weak n dizzy n had to rehydrate. Reminding myself to ALWAYS watch. I caught them using regular milk 2 other times and they redid the drink.
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June 2023 by Benny C.
Barista has worse customer service Sunday AM) the barista is mean and caramel macchiato taste awful.
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April 2023 by caipes 123
It seems super popular with all the people inside and it didn't take so long ordering our food.
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April 2023 by Joyce T.
Tried the Hawaii exclusive doppio ( ice Thai coconut expresso), the staff is friendly. We asked if the Ube milk tea is good, she said no . So we got the expresso.
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March 2023 by Loren Groves
Staff is always friendly, recommending new drinks, letting me experiment and making the extra effort to sprinkle aloha into my day.
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February 2023 by Nicholas
The atmosphere is always calming inside without it being too busy, and the drink customization options are second to none. They remembered my name on the second time of me visiting, which is a nice personal touch to the overall experience! Thank you so much to all who work there. ☺️