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November 2023 by Neal I.
I inherited a car that probably wasn't driven for over a year. I needed to have it checked out and serviced so that I would feel confident driving it around. From the time I got there, I received good service. I was early but one of the workers was there and checked my car in so I wouldn't have to wait around.They called me when they were done checking it out to see what I wanted to have done. They were very informative and I never felt pressured to do anything. They are very accommodating and knowledgeable. The car was done by midday, sooner than I expected for all the work done. The shop is probably the cleanest auto repair shop I've seen. I must've spoke with four different employees and all were polite and helpful.For the type of work they do and the cars they work on, I feel you get your money's worth. I definitely trust them more than a dealer!
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November 2023 by Che Char
Although I didn’t get any services done here I appreciate the fact that after they missed my call someone still reached back to me to see if I still needed help.
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October 2023 by Kawai I.
I took my truck to Sumida's after my a/c went out. Truthfully, I went there solely based on the excellent reviews they had. Count me in as another extremely satisfied customer. From the moment I entered Sumida's I received excellent customer service. The main person I ended up dealing with was Juan. Not only is he personable and attentive, he is exceptionally knowledgeable in his field. Unfortunately, my truck had several other problems aside from needing a new a/c compressor. Juan was very patient in explaining what he found after diagnosing my truck's a/c. I'm very grateful to Juan for informing me that those problems should be addressed because it may have been the reason my compressor was shorted in the first place. For all the work that Juan and the rest of the Sumida's staff has done on my truck, I feel like the cost was reasonable. My a/c is now blowing cold air and I'm a happy camper!
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September 2023 by Charles H.
Juan scheduled AMAZING service for my '09 Porsche Cayenne. IT had not been driven for 18 months. Tune-Up, coils, starter, battery. ALL GOOD. Reasonably priced. HIGHLY RECOMMEND them, great guys.
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September 2023 by Jason Q.
I've been to Sumida's twice, once for our Mercedes and once for our Audi. Both times we were able to get our cars serviced quickly. We also found their prices more than reasonable. It's always nice to find a mechanic that you can trust and Sumida's is now the place we will have service our cars.
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September 2023 by Abby S.
8-23-2023 I had dropped my vehicle off to get new break pads and sensors. I had pre-bought break pads and sensors and unfortunately had grabbed the incorrect break pads, which that was my fault. But here's where the situation turns into a yelp review, I had dropped the vehicle off, and received a call not long later. They told me they couldn't fix my car due to "frozen calipers". They gave me a quote to fix it, 2200. Let me break this down for you, I've included a photo. Let me remind you, i had explained that I ONLY wanted break pads and sensors due to the fact I'm selling the vehicle. 160 an hour,Mercedes break flush? I never asked for my break fluid to be changed out. My vehicle goes through regular checks at the dealership, I had this done about two years ago. Now for parts ,ALSO this is ONLY my front tires, not all 4. Only 2. Break fluid, $30, again something that I did NOT ask for, but let's continue Break sensors, the exact brand for my car is $15.99, they told me I had bought the incorrect ones. On the quote it says $41???Break pads,quote says $201.47 average price for break pads is around 50-70 dollars. Rotors, quote says $314, this could possibly check out, average price for a rotor that matches my vehicle is 113. One Caliper, $656, the exact match for my vehicle was found online for 200???Anyways, I had gone to another mechanic for a second opinion. I don't have 2,200 to spend on two front break repairs. I'm selling the vehicle. This mechanic (who shall not be named due to privacy reasons) said they saw nothing wrong with my calipers. My rotors, pads, and sensors were fixed for $635, my vehicle has been driving amazing. I'm not sure where all these prices came from. It was generally confusing especially after discussing with family friends who are mechanics. The other thing that had bothered me was as I was trying to leave, possibly a worker? A friend of a mechanic? Not sure, wanted to buy my vehicle. Just seems a bit unprofessional One of the workers was friendly though, younger guy. I'm not sure if these prices are just higher because my vehicle, they thought they could get money out of me, I'm female, there are plenty of different factors. I'm sure other people may have had great experiences, but this was mine.
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August 2023 by Candie S.
Been taking ny car to Kevin, Sumida's for 4yrs now. Juan and Kevin r the best! Absolute care and complete transparency. They keep ny baby in top shape!
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August 2023 by Lisa S.
It feels nice to have mechanic you can trust. Sometimes can be a day or two wait but they are so honest and straight forward with you, it makes planning easier.
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August 2023 by B “Betharoonie” A
Fantastic service, so professional, knowledgeable, made the experience pain-free. Customer for life!
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August 2023 by Monty A.
Superb and quick service! Brought in my Mercedes E350 early in AM and got it back hours before it closed; which the dealership noted it would take a day or two to complete. On top do that, the cost of service was more affordable than what the dealership quoted. Saved me a couple of hundred dollars. Jose and his team, whom specializes in Mercedes helped me navigate my service request and complete it with efficiency and reliability. Take it from me, car owner who always brought in their car for service at the dealership serviced is now putting all his trust to a locally owned shop. Book them and you won't regret it.
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July 2023 by Paul Capone
Juan is the best! Nicest guy, knows his stuff.I was gone and my mom was staying at my place when my car had an issue. Juan helped her out and even spoke to my dad on the phone who is also a mechanic. All this while I was overseas.Juan and the team at Sumida has made buying the Facebook market car and all its problems bearable.Definitely go here.Buy your car at a reputable dealership.
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July 2023 by Masa B
Just wanted to thank everyone here for your top quality service. Will be back 100%, highly recommend these guys. Look no further if you need mechanical repairs for your car, these guys are the best. Mahalo again-Justin Barber
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July 2023 by Kyle Oroku
Totally forgot to get my vehicle inspection and today was the last day of the month. Thankfully they take walk-ins. Quick, easy and out the door. Thank you.Service: Vehicle Inspection
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April 2023 by Ben
Fantastic experience! A++ shop. They are knowledgeable, work fast, communicate well, and have competitive pricing. Thank you for helping my family out Sumida's crew!Service: Engine repair
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April 2023 by Magie Pelayo
Found on google because high reviews. Juan was very nice and they were very fair. Good honest shop ??
