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May 2023 by Marc Freeman REMAX Coast Mountains
Super helpful staff. Brings out all the options so you are making an informed decision. Great experience all around. It’s why we keep coming back to this location.
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May 2023 by Google user
Super helpful staff. Brings out all the options so you are making an informed decision. Great experience all around. It’s why we keep coming back to this location.
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December 2022 by Kevin Gonzalez
Would recommend buying with veverlyn
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September 2022 by Lauren B.
My husband wanted to get a good pair of Maui Jim's sunglasses. We stopped at a couple shops but didn't find what we were looking for. Stopped by Sunglass Hut at Ala Moana center and right off the bat Tiffany was so welcoming and had really good energy!! She let us look around and feel comfortable and was not pushy and didn't hover around us. Tiffany was patient and helped my husband find the perfect Maui Jim's and they had a sale buy one get one half off! So I got to pick a cute pair of polarized Ray ban's (Tiffany's pick) . Thanks again Tiffany for your help!! Great service!!
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July 2022 by Angelle V.
0 STARS ( LOCATION BY TARGET) Went into this store with my bf and my cousin with her 7month old baby to take a look at the Versace glasses, baby started to cry so we went outside because it started to get crowded as we walk outside the store pushing the stroller the local guy with the short hair comes outside and tells us "I know you guys took a pair" and of course we're confused because we're trying to calm down the baby, my bf goes back and ask what did you say? And he goes "I know you took a pair , one is missing" but later comes to find out a customer was just holding one of the pairs and he goes "oh nvm" and of course my boyfriend is pretty upset as he's telling him "I'm just following what my coworkers said" with attitude! Not even apologetic! Worst customer service/ experience ever! Don't come to this location.
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May 2022 by Dan C.
BUYERS BEWARE:As one of the reviewers have indicated, we had a very similar interaction with the 3rd floor SGH near the Foodlands side (not the one close to Target). The worker there very rudely refused to let us return a pair of Prada glasses due to "micro scratches" and accused us of dropping the glasses. She had an intensely passive aggressive tone when saying "well it looks like you definitely dropped it". The truth is....we bought them 2 days prior after my girlfriend lost her pair while on a hike, and we actually kept the new pair we bought in the glasses case (never took it out or wore them) after purchasing it. We ended up finding the lost sunglasses and went to return the new pair that we bought before being accused of scratching it. Thus, we walked right to the other SGH near Target on the 3rd floor of Ala Moana, and the staff there also inspected the sunglasses and refunded us without any problems.This indicates two things:1) SGH workers at this location are unethically dishonest, scamming customers of sunglasses that they deem are already scratched and would not accept them back for returns.2) SGH workers at this location are accusatory and falsifying a narrative that their customer are at fault when they find micro-scratches. To be honest, we did not even see any of the scratches that they keep accusing us of, which goes to show that no matter how mint the condition of these glasses are, they will fabricate something and refuse returns because they can.Do not trust this location and their staff.
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February 2022 by Jesse M.
Tiffany Ross and John gave us outstanding customer service they went above and beyond to meet our needs. Me and my friend walked in just to browse and walked out with new shades and a smile on our faces. Even brought us ice cold water. If you need new shades go visit Tiffany!
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January 2022 by Michele Nettleton
Great Customer ServiceNice Clean Store that takes COVID seriously.
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December 2021 by De'Lissa R.
This review was for Riley (male worker) at the SGH near the food court. I came in to do an exchange and he wouldn't accept my return because of "micro scratches" on my lens. There was nothing there fyi (lol). I literally bought the Rayban Erica glasses 2 days ago from a different location, never wore them, & he basically implied I scratched them myself. I guess it shows the good quality of the glasses if they get "micro-scratches" that easily (sarcasm).. What happened to the "perfect pair promise"? He then redirected me to go back to the Kahala location and stated that the manager would do it there.But, I wasn't going to drive all the way there to exchange glasses. I just wanted a different color since I have multiple tortoise glasses from SGH as is. He was very rude & his way of communicating is what got to me. Negative experience with that sales associate.
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October 2021 by Haley H.
Decided to treat myself and bought a really nice pair of Prada sunglasses :) I forget the name of the girl that helped me but she was very friendly and didn't intrude too much while I was trying on a bunch of sunglasses lol. I felt bad that I was spending so much time deciding between these two sunglasses, and I was thankful she let me take my mask off for a second so I could see what I looked like in then - that really helped:) Really happy with my purchase
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June 2020 by Matthew Tye
There are multiple Sunglass Huts in the mall. MAKE SURE YOU GO TO THIS ONE.Angie was awesome. She remembered our names a day later when we came back in and was a huge help. Honest feedback on what she thought worked best with the shapes of our faces.This was a 10/10 experience and I encourage anyone interested in new shades to come here specifically because of Angie. This is the one that’s really close to the Banana Republic