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March 2024 by Shilpi Geo
After going through the reviews, I found that only Mele is a good hair stylist at this location. So, once she did my hair cut and I liked it. But second time I was very very disappointed and unhappy with the service and hair cut, because I made an appointment 1 day well in advance with Mele. But when I reached the Salon well before time early in the morning, the lady in the salon asked me and I told her that I have an appointment with Mele, then she told me that Mele is not here. So, I told the lady ok I will wait for her, then after 2-3 mintues the lady said that she is not sure whether Mele is coming today or not. I told her that I had an appointment with her, then she called Mele and confirmed from her that Mele is not coming as she got some health issue.I felt very unhappy, because I made an appointment 1 day in advance and especially came to the salon for my hair cut on that day.So, I thought to have hair cut and then leave, and I asked the lady if she can give me a hair cut. She agreed, but she did it very unwillingly. I told her what I want for my hair, but she said that whatever Mele has done last time to my hair is the best and she cannot do anything else other than that. And she just took only 5 mins to complete all her job on my hair.And when I made the payment of $29.32 for the worthless job, she also wanted me to add tip on top of that, and when I made the payment without adding any tip, she looked at me as if I have done any sin by not adding any tip.I was very very disappointed by the whole thing which happened to me on that day early in the morning.By this I feel that the Supercuts are not at all professional in their work.
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February 2024 by Mark M
I realize Supercuts isn't a $100 haircut and I wasn't expecting the champagne treatment.I WAS expecting a quick cut with no drama. Even with those expectations, this was a bad experience. I asked for a simple trim. She got very demanding that I commit to a guard size. I chose #2 and agreed to her demand, but I told her that it can vary stylist to stylist so I can't give her some absolute commitment. It depends on what she does and I didn't want to micromanage her, I just needed a trim. She continually complained that I 'need to know' what guard size. It was incredibly rude and she just wouldn't let it go despite me having met her demands and chosen #2.She explicitly told me that 'I need to hold my glasses' to check her work, which I did several times. Since commanded to do so, I told her my thoughts(eg; it's still kind of bunchy 'here'), which she rudely snapped back about in each case.The problem with her whole approach, stylists often blend with multiple guard sizes, look at the hair of their client and make decisions. Results vary by stylist. We are supposed to talk during the haircut. It's not so simple as cornering a person into a single guard size and going home. It can be a conversation. She did not want to do what I wanted, nor manage it herself, nor have a conversation about it. Anyway, I tried to hope for the best. I hoped she would remain professional despite the verbal rudness and just give me a basic trim. When it came to my sideburns, she asked how much, so I asked for halfway up my ear. She went way aggressive with that. Too short, plus uneven. When I complained, the lady ended up threatening me with something about the cameras and once again angrily mentioned the guard number(which has nothing to do with sideburn height). She became irate. I told her she needed to be nicer to her customers. Her anger was out of control, disproportionate and clearly nothing to do with me. Plus, doesn't she want to know what people actually think? Am I supposed to lie?Sideburns are not a big deal. Hair grows back and I understand people sometimes have bad days. But it was not appropriate behavior or a smart way to treat a customer.
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February 2024 by Lani Tran
It was so convenient. I walked in waited a few minutes, they cut my hair in a nice style, I paid and walked out. It only took 20 minutes.
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January 2024 by Kat Liu
Mele is a great hairstylist! I've gone to her twice for maintenance/layering and she is very kind and considerate :) Would definitely recommend checking out this location with her services. I also noticed that all the employees appear to work together very well with one another (i.e. passing each other needed tools, cleaning up in cycles, etc..) which was nice.
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December 2023 by Accounting
Showed up at quarter to closing. I have a simple haircut. My regular barber is done within ten minutes. Their shop was entirely empty. 2 employees just standing there talking story. They tell me they are closed, that they can't cut my hair in that time. 1 star. Hope the owner finds out they are turning away paying customers so they can gossip instead of work.
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December 2023 by Eli Uemura
Worst barbers around
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October 2023 by Rose Codiamat
The staff is very nice, but I am a senior and went in to get just my bangs cut. I already have bangs they were just getting to long. It took the woman about 5 minutes. My problem is this cost me $20 and change. I will never go again. I never asked price before cut that is my fault but wanted to let everyone know.Service: Bang trim
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October 2023 by Christina Kwan
The service was excellent and the employee who cut my hair was very friendlyService: Haircut
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September 2023 by joshua alexander
Gave my son the haircut he wanted but most importantly for me I didn't get the run around of call in the day before or first thing in the morning and when I do call or go online booked up already or the app or website showing error. Took two weeks then tried this stor and they gave me a time and date for the reservation not a sorry try again tomorrow. They were to the point but still great customer service.
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August 2023 by Jonathan Lee
Mele is the ONLY person I let style my hair, she is the kindest human being but also get the job done fast but with great care and quality. You really are so lucky to have her, as I will follow her whatever salon she goes to!
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August 2023 by Erick Jenkins
Haircut was good, you know what you're getting at supercuts, and the stylist was nice, but it's in a run-down area.
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July 2023 by Serenity Blooms
NEVER get your hair cut from here!!! They do not know how to layer at ALL!!! My bangs are uneven, the left hand side of my head is two inches longer than my right, the layers in the middle of my head are longer thank my length. I asked for my bangs to be at the bridge of my nose and they are two inches above my eyebrows. The girl had the audacity to offer $5.00 off the cut. I loved when she said about cutting my bangs too short that they lay flat and get longer when they dry!!! What beauty school did she go to because wet hair ALWAYS shrinks up. Plus she did not account for cowlicks. Then she tried to blame me because I was not nice to her, I said nothing to her until she asked me where to start my layers and that is when I said, I am not sure because my bangs are not where I asked them to be. Then she decided to be the ultimate hideous person and told me to have a nice day when I left. She was sarcastic when she said this. Great customer service or a good hair cut cannot be found here.
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May 2023 by Meg S.
Auntie did a great job on my haircut and cut it exactly as I asked. Thank you Supercuts!
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May 2023 by Kristina Y.
Mele was a very energetic, friendly and a very respectful young lady that I had an opportunity to have her cut my hair. My haircut turns out really good and it was way better than what i was expecting. I would definitely go here when ever I come back for a visit. The shop smells amazing and very clean. Staff was very attentive and friendly here.
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April 2023 by Timothy T.
Let me just start off by saying you are better off not scheduling an appointment. I had called earlier in the day and made an appointment for 4pm. About 5 walk-ins came almost immediately after me and every single one of them had gotten a haircut all before me. By 4:30 I'm getting a little impatient and after seeing yet another walk in get seated before me I finally decide to remind one of the ladies of my appointment?? Apparently the stylist they had booked me with had already left for the day!! So they call for someone in the back to come out and cut my hair. The stylist spent majority of the appointment talking to a client next to me. And the haircut itself was awful. I had asked for face framing layers, a reasonable and simple request - or so I thought. Instead she cut two large chunks of hair on either side that did not blend with the rest of the hair AT ALL. The haircut was uneven and when I went home I noticed long pieces of hair that she forgot to cut. Wouldn't recommend this place to anyone unless you are willing to risk an awful haircut and awful customer service.
