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May 2025 by I Don't Know
The sales associate was so kind and helpful!
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May 2025 by Yvonne Schmidt
Staff was very friendly and helpful
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April 2025 by Jeff Lee
Sparkle is such a happy thing just like this business and the people helping me.
Thank you!
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December 2024 by Stacey Quandt
Impressive selection of watches and eyeglasses as well as jewelry and figurines.
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October 2024 by えりお（フリーランス女医）
Thank you for your help during the June sale.
It wasn't all products, but some were eligible and some were not, so it was fun to discover them lol
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July 2024 by Kai Sparrow
Mean staff. Felt judged the whole time I was in there. Made me completely uncomfortable to even look around the store (it was very small) as I was being stared at/watched the whole time. Any interaction I had with staff was just abysmal. Unhelpful and unkind. I left after asking a few questions as I felt they were just bothered by my presence. Didn't even buy the item I wanted. Why support people who clearly don't want me there?
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December 2023 by Vaneka Cross
The service here is weird-to me at least. I’ve been here twice and it’s standoffish at best. Im not spending money where it feels unwelcome. The Swarovski carried on the sales floor is designer jewelry. Personal opinion incoming but no piece under $3500 is considered fine jewelry-and that’s a bit low. And no jewelry is worth trying to belittle someone like I was today with a mocking, “That’s a little cheap” ? That’s willlldddd coming from someone with BaubleBar earrings and GAP slacks on but go off sis. I’m gonna go out on a limb and say there’s a theft problem in this area which is the reason for the poor service. I love this brand but for the service alone at this location I’ll never let someone benefit from my commission. I’m gonna try the royal Hawaiian location or otherwise online. And a word of advice-If you have features that traditionally trigger unconscious bias?. Or otherwise attract a lot of attention- Spend you money elsewhere like maybe a jeweler that will take you seriously. I’m only giving them three stars so the review stays posted. It’s really a one star experience.
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April 2023 by Lucas Reis
I went there with my wife and the service was so nice, friendly and polite! Definitely we will come back again.
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February 2023 by Ruth Gray
Amazing service. Came in just to look but ended up buying a great piece. Thank you so much Dandan you were above and beyond.
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January 2023 by Ruth Rodriguez
Amazing service. Came in just to look but ended up buying a great piece. Thank you so much Dandan you were above and beyond.
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December 2022 by miu T
Great service and they are accommodating during the holiday as I ordered a gift for my girlfriend from out of state for her to pick up.
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November 2022 by Gabe H
Went in today to ask the employees there if they could help me with a product issue. I have to say they went ABOVE and BEYOND my expectations of what excellent customer service looks like. Mahalo to ALL the people the workers there today, especially Miss Lina and Miss Dandan. Thank you Swarovski Ala Moana team, we will be back again!!
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October 2021 by Scott Easterling
We ended up not purchasing anything, but the two girls on staff on 10/19/21 were very friendly and took the time to explain the items in the store. We would definitely come back on a future visit as my wife loves their products.
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September 2021 by Aloha Jocelyn
Terrible customer service
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August 2021 by unforgettable susan
Love, love, love these products! The staff helped me find just the right pieces! Thank you!
