-
February 2024 by Gabriella Marzullo
I really enjoy going to this coffee bean location as my drink is always delicious and the service is great. However, I’ve noticed these poor baristas are always stressed behind the counter, often working by themselves, having to deal with taking orders and making drinks at the same time.As a barista elsewhere, it makes me sad to see them so stressed. Please treat your baristas well, CBTL!!
-
February 2024 by brook gonsowski
I really appreciate CBTL, service is friendly and the places are well kept.in the past 3 months however, the coffee and baked items have had some issues.Most important is coffee. It's got to be hot, or at least warm. About a month ago I was given coffee that was room temp. I'm not sure how the barista didnt realize it went it was handed to me. I'm trying to figure out how coffee can get down to room temp if they are selling coffee all day long.The bakery items have been suffering at a couple of the CBTL locations (Monsorrat and Kahala). They are not fresh anymore. They are cold and old.once I the barista asked if I wanted the cinnamon roll heated up, they microwaved of so much that it was burned.But what made me write this review was that multiple items in the display had mold on them!! (Zoom in on the pics to see it)That makes me think that the manager doesn't care about customers.I'm not going to buy anything more until CBTL starts caring about their quality.I really like CBTL. I hope things get better.
-
January 2024 by Elysia M.
I used to love coming here but people have developed major attitudes over time. The coffee is still good but a lot of the workers have not been nice lately. I order online, through the Caviar app it saves me time before work. I selected heated for my pasta, and the lady gave it to me cold. She said something about she couldn't microwave it or something weird.. I have been coming to Coffee Bean for years and not once have they said that. So I told her to heat it and she apparently did but she did it half ass. It was still cold when I ate it at work! I will not continue to order here, if the workers don't appreciate business and value their jobs! For Foodland owned, you guys should train the employees better to work on customer service. It's highly slacking at this location. I rather go to Market City or Ala Moana location. They are nicer!
-
November 2023 by Aiya S.
The service was more than fine, but my boyfriend and I were really disappointed with the drinks. We asked for light ice for each of our drinks (we had 3 in total). The drinks were all NOT FULL. When I order light ice at Starbucks, the cup is always full. Truly disappointed. Make sure when you ask for light ice to also tell them to fill the cup FULL.
-
November 2023 by Asheville Bruce H.
#Grateful Olivia giving out free samples of tea mahalo Thanksgiving Eve I have been living on the island for almost 4 years never leaving Paradise so much aloha around every corner you will definitely enjoy the atmosphere here lots of places to sit and enjoy your meal with amazing umbrellas
-
October 2023 by Deborah King
I stopped in for a hot Chai Tea Latte. It was nice being able to sit inside and enjoy my beverage before grocery shopping.It was so good I forgot to take a photo.
-
September 2023 by Craig T.
First time here at The Coffee Bean & Tea Leaf located at the Kuono Market place across from Kahala Mall Very clean and spacious and great fast service there was only one barista working at the time and she was efficient. There was about 4 of us in line . Maybe this could be my new jam because I gave up on Starbucks already . Support local whenever it's possible
-
September 2023 by Irene M.
We all need a place to recover... Coffee Bean & Tea Leaf has always been a place to do so and this particular location is in Kahala's Kū'ono Marketplace which is a refreshing convenience to swing by as I never had to fight to find parking. Love the vibe here as there are decent amount of tables along the wall with lots of options to pug in your electronics so that you and my phone who eats first has many chances to recharge as well. Keeping the spice in my life is their Pumpkin Spice Latte with Almond Milk is super along with a single egg white bite making it a breakfast of champion. I'm not gonna lie it seems like they were a bit short handed...only cause I'm stretched thin myself I feel for them all as there was a hiccup here myself where I see the omg look in her face that she forgotten and not that it was needed at all was truly apologetic and did a bit of something nice. The nation is short very staffed so we all must be patient and kind to each other leave a tip that you can afford...and thank you for all that you do ladies!! Thank you!
-
September 2023 by Mella M.
We visit often because of its close proximity to where we do most of our activities. This review is for only this particular visit and not the beverages (which are made consistently well). The poor barista/cashier was working alone this morning during the rush hour (at least 6 people in line the whole time I was there). She was hustling, and trying to get the drinks out in a timely manner. However, she was sweating and kept touching her face, nose and glasses, cashiering and making drinks without any pause to wash her hands after touching her face. Please get her help, if possible.
-
September 2023 by Star S.
Went in last weekend for a Mocha ice blended and the rude, obnoxious clerk asked, what do you want!?! I was almost going to say, we want you to tone down that attitude! Started rolling her eyes at us since we didn't answer right away. I just don't know how people can act this way when serving customers. She appeared to be Asian, I'm only saying this as a warning to stay far away from her!
-
July 2023 by M S
Had a Thai Iced Coffee it tasted nothing like traditional Thai coffee and was sickly sweet. It had way too much condensed milk in proportion to the coffee. This was my first time here will try again hopefully the regular iced coffee is not like this too.
-
May 2023 by Taylor M.
Only giving this a 4 star review because I found a bunch of white stuff floating in my cup after returning to the car. Not too sure if it's potentially from the vanilla syrup or straw or what. Despite that this is one of my favorite places to get a good tasting latte on the island! It's been consistently good the last 4x coming.
-
March 2023 by Angel H.
The staff was friendly and the drink came out great. There was only one other person in there when we ordered, so our drink came out fast. We got the ice blended cookie butter drink. It was fantastic. Think of Trader Joe's cookie butter. Yup, if you know you know. I like how diverse Coffee Bean & Tea Leaf is compared to Starbucks. They offer plantation iced tea, Vietnamese coffee, lava flow and pina colada to name a few.
-
March 2023 by glenn H.
Was passing by today and decided to take advantage of the $3 Monday Vietnamese Coffee. They were super busy but the two workers were very pleasant and efficient. Not what I've been used to the last time I visited. Even better the Vietnamese Coffee was on point with just enough ice. Thank you to the two employees.
-
March 2023 by Jill Easley
I have never been so upset. I spend lots of time here at the Kahala market city from MKT to Dry Bar and never felt the need to write a bad review until now. I went in to get my coffee and purchased a container of the trail mix. When I open the container, the lid was not on good and the trail mix was stale. I went back in to let them know and a manager Jean came to the end of the counter upset to begin with. I let her know my complaint being very nice about it. She snapped back at me and said all lids are open not sealed so I told her that this was completely open and I could tell because it was no good. She grabbed the container away huffed and made noises and threw the container to the other counter behind her across the room so that everything would fly out all over making a scene. I then asked to speak to her manager with no response from anyone there. I have never been treated with so much disrespect and will never go to this location again..
