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November 2022 by JP D.
Great guy. Car was ok.. great price my friends paid double of what I paid. He even gave me a ride back to the airport. He's a quick 4 miles from the airport. I'm booking with him again in the future.
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November 2022 by Regina George
I have rented from Tom the last 3 times I’ve come to visit Oahu and their car rental services are easy and just spectacular. There’s no headache with them, no long waits or hidden fees. He doesn’t gouge and rents out in decent condition vehicles. Please support this local family owned company and rent from Tom’s Auto.
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October 2022 by Ben R.
I can't speak to other people's experiences, only my own. We booked with Tom a few weeks before our trip to Hawaii. I was looking at about $700 for a one week stretch from a mainstream rental car place. I was able to get a full week with a decent car for $250!!! The tires looked a little bald, and it certainly wasn't a brand new car, but the AC worked great, and it did a fantastic job of getting us from point A to point B. I would have been happy to drive a rusty bucket around for $35/day, but we had a comfortable white Buick Encore. Tom was personable and even gave us a ride to the airport when we turned the car in! I realize experiences can be vastly different for people, but I was so impressed with the service and the reasonable cost for a long term rental. I will definitely recommend Tom's place to anyone looking for a reasonably priced rental and will be more than happy to go back myself in the future. Thank you, Tom!
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August 2022 by Desiree M.
Tom was easy to work with before I arrived on the island. I am leasing a car from him for my daughter who moved to Oahu to attend UH and needed a reliable car. There were some issues with the first car we got and easily exchanged it for another one. I was happy to work with Tom. Desiree Sunnyvale, Ca
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August 2022 by Jill Polk
Currently renting from Tom's auto. He provides older model vhicles at reasonable rates. Last week thought I had an issue brought the vehicle in to be serviced. Tom was very accommodating offered to provide another vehicle. My car is running great. Tom is kind, friendly, and provides great service. If you want great service and to save money Tom's auto is for you. Thank you Tom.
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August 2022 by Derrick Lam
Easy, fast, and great deal. When rental car is difficult to find, I m grateful to be able to rent one from Tom. Give him a call.
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July 2022 by SURG ADMIN
Great experience start to finish. Very easy and saved our family a ton of money! Thanks Tom!
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January 2022 by Myra Rose
Tom was very helpful and responsive. We emailed each other a few times before our trip and each time he answered all of my questions promptly. The car we rented wasn't brand new but it worked well and suited our needs. Best of all the price was 1/4 of what all of the rest of my friends on the trip paid. Would definitely rent from Tom again!
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January 2022 by MJ Spittle
Older cars run good and the rental rates are great.
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October 2021 by Gray Spainhour
My wife's friend rented a vehicle with a faulty key fob. The company refused to come deliver another key to them when the fob stopped working. They don't seem to back up their product and look after their customers. I normally don't leave bad reviews, but this company deserves it.
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June 2021 by Tim Xu
Overall it's ok. We booked our car two months ago with Tom. Paid extra two months of collision coverage on my own car at home because Tom needs it to make reservations. However when we were on our way to Hawaii Tom cancels our reservation because the car reserved for us has an engine problem. Thankfully Tom later agreed to find us a replacement, and we drove that car on the island for a whole month.The car is a 2012 Chevy. Considering the price this is a great car. It has some smells but in general it is clean. We had no problem with the car during our stay.
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June 2021 by Carleathia A.
Older vehicle rental for a great price! Pleasant customer service and a simple rental process. In and out to start your vacay!!
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May 2021 by Jessenia P.
Tom was very helpful and accommodating. Great service. Definitely recommend if you are on a budget! Would definitely book again and recommend to friends and family visiting Hawaii.
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April 2021 by Brian G.
I do not recommend renting cars from this business. While the owner is nice, his vehicles have issues and he is not flexible. Spend the extra $50 or $100 to rent from a professional agency. Believe the other negative reviews here, they are correct. The first car we got has transmission issues and wouldn't accelerate when you stepped into the gas, which is problematic when merging into traffic. In addition, the rear rotors were all chewed up which told me it needed new rear brakes. In addition, the air conditioning didn't get particularly cold. The second car we got had other issues. The air conditioning worked intermittently. When you had the A/C or fan on there was a repeated thumping noise inside the car. The passenger side rear door would not open from inside the car. We checked the child safety lock and that was NOT the issue. Further, the passenger side airbag regularly indicated that it was not "ON" even though I was sitting on the seat. Finally, we continually got a tire pressure warning even though the tires had 31lbs of air in each. I informed the owner, Tom, of each vehicle's issues along the way while they were happening, I didn't spring it on him in the end. Tom was completely unwilling to do anything to make up for the fact that we had to swap vehicles and that the second was nearly as bad as the first. He wasn't even willing to put $35 worth of gas in my vehicle instead of me filling it. I can handle that the cars weren't new (mine aren't either), but I expect them to be properly functional.
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February 2021 by Epic Paradise
Tom’s is the perfect spot for rental cars! He charged me a great rate, and I actually had the car for several months. I highly recommend!!
