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April 2025 by Daryn Ogino
As mortgage loan originators at Smart Money Hawaii, we’ve had the pleasure of working with many real estate professionals—but our recent transaction with Tongg + Partners truly stood out.
From start to finish, their team was proactive, responsive, and fully invested in making the experience seamless for both the buyer and everyone involved in the transaction. Communication was clear and timely, which is key in helping us move the loan forward efficiently. We especially appreciated their attention to detail and ability to anticipate needs before they became issues—something that only comes with deep experience and professionalism.
Their collaborative approach made it easy to stay aligned on deadlines and expectations, ensuring that the closing happened smoothly and on time. It’s always a pleasure to work with agents who prioritize not just their clients, but also foster a strong working relationship with lenders and all parties involved.
Tongg + Partners exemplify what it means to be true professionals in this industry. We look forward to many more successful transactions together!
— Daryn & Darci
Mortgage Loan Originators, Smart Money Hawaii NMLS #273384
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June 2024 by Pamela Daut
Rustan Tongg a broker from Keller Williams Honolulu accused my husband and myself of writing a negative review on yelp about him. He then turns around and writes a scathing post on Facebook about us trying to destroy our reputations. The actual person's name that wrote the negative review was David D. I have no idea Who that person is but if you are familiar with yelp, you have to use your real name when you post my husband's name is Ken not David. See below what he wrote. This man Appears to be unstable. . Stay clear of him.
I have added a photo of his post to show you. I'm telling the truth.
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June 2024 by Ted Kelemen
Great company. Very professional. Super helpful and knowledgeable in a complicated transaction we went through
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January 2024 by Lisa Harris
Thank you for taking care of my amazing clients! I hope we can work together again in the near future! You did a GREAT job! Thank you again!!
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September 2023 by Doreen Fukushima
This real estate company was very unprofessional throughout the purchase of a condo we recently bought. They ordered the wrong condo documents which delayed the sale of the property by 2 weeks and cost the seller an extra month of HOA fees. They also didn't make sure the condo was empty during the final walk through and there was broken furniture and dirty underwear on the floor. They did not provide the key pad code for the garage and only gave one garage door opener when there's usually 2. The key to the pools wasn't working properly and we had to pay $50 right off the bat to even get into the amenities. After the sale was made and we ran into these problems, they never called back to answer any questions about the incorrect keys or missing garage door opener. If we didn't like the condo as much as we did, their customer service alone would've made me bypass this property. Be prepared for a frustrating process if they're the company handling the sale of a property.
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April 2023 by Susan Hassett
I had to give too much of my personal information to log on so I never got on their site...
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April 2023 by S Z
Couldn’t be happier when we finally closed the condo today!Big help from mina as our buyer agent, her knowledge has been showing us she is the right one! Closing team leader Jeni also showed us her pay attention to details, profes impressed us, as an outside state buyer we truly need these kind of professionals helping us, thank you, Tongg team! We can’t have our dream came true without your help!
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April 2023 by U. Smith
Their team was so helpful and patient with me every step of the way! I would recommend them to anyone looking to buy a home. They make what seems to be the impossible, possible!
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January 2023 by Brianna Williams
Keller Williams Tongg+partners were phenomenal to work with. They made the process of selling our home easy! They are very considerate and helpful regarding timelines, etc. I would work with them again!Thank you Keller Williams team for everything!
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January 2023 by Ali Syed
Charlene and everyone on her listings team were amazing every step of the way during my home sale. They had a streamlined process and met with me weekly to discuss our progress. Further, they constantly assessed the market to develop strategies and incentives to help sell my home. Where I was unable to sell with another, tongg+partners helped me close the deal. I would definitely recommend them for sellers as well as buyers in Hawai’i.
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December 2022 by Precious Lee
My experience was the best. Mina was absolutely patient and consistent. Mina took down everything I wanted and made it come true. My first offer was accepted!! I even recommended many others looking to purchase or sell their home to Mina. You always want to have a great humble upbeat realtor and Mina was all of that and some!!
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December 2022 by Michael Hoadley
Celeste from Tongg + Partners helped refer us to an agent in Virginia and he was great! It helped make our move much easier and smoother. Highly recommend using them for all your future housing needs.
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December 2022 by Mark Frigillana
Rus, Char and their Team have been amazing to work with. From selling our previous home over and beyond it’s listed price as well as helping us get into the home that we’re moving into, they have been there every step of the way. For professionalism and integrity choose Tongg+Partners. Aloha!! ??????
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December 2022 by Sam H
We had the pleasure of working with Elayne Cruz to buy a home. She was INCREDIBLE! We are so thankful to have had her on our team while we navigated the complex housing market in Hawaii. If you are looking for someone who will have your best interest in mind and is always willing to go above and beyond, search no further than Elayne! We are also appreciative of the Escrow Team that helped get us through closing; their expertise and attentiveness was awesome.
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December 2022 by Kevin Okamura
This was my first time buying a home and Jordan and his team made the process so easy. Everyone at Tongg + Partners were always available and made sure to always answer ALL of my questions. I really thought this process was going to be so much more stressful, but it wasn’t! Everyone was so patient and made sure that any decision I made was a decision I was comfortable with. They always stayed in touch and checked up on me throughout the whole process to make sure I got my first dream home! Big shoutout to Jordan! Thank you again!
