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February 2024 by Linda B.
Felicia is just amazing! Love this store! Gorgeous outfits and reasonable prices! Ready to go back!
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December 2023 by James H.
5 stars for excellent customer service from Felisha who was amazing. She was so nice, helpful, and genuine and exuded ohana spirit. Overall this is a really great boutique with local flair. They have great prints and designs and fabrics for both men and women. Felt very reasonably priced for the quality. Thanks again to Felisha!
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August 2023 by J
I had the worst customer service while shopping online at Tori Richard. They had a 4th of July online sale and I bought a shirt for 40% off. About four days after I bought the shirt, I was told that it was out of stock and my order was cancelled. By now, the sale was over and I could not buy a replacement at the same discount. I replied to the cancellation email and asked for a discount code so I could buy a suitable replacement. I was told twice that they could not offer me a discount, but could give me free shipping. I pointed out that everyone gets free shipping and that I wanted a discount since my discounted order was cancelled. I asked that they escalate the request to a supervisor and the email was unanswered for over a week. Once I followed up after a week, they gave me a discount code that didn't work. After I told them it didn't work, they gave me a 10% discount code. This was not satisfactory as my cancelled order was 40% off. I communicated that to the company and they refused to do anything else to remedy the situation.
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October 2022 by Grant D
Poor quality button popped after one wear. Wouldn't accept exchange because of lack of tag. Well duh I wore it.
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October 2022 by Andre Steiner
Very nice quality hawaiian shirts! Good customer Service. Would love to wear them more often in cold Germany ;)
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September 2022 by Dennis D'Esposito
Great retail experience staff was amazing as are their shirts
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July 2022 by Michael Rodriguez
High quality shirts & great customer service. Sascha was extremely helpful! Will definitely be back when I am in Hawaii
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July 2022 by Karen E.
Excellent customer service with kindness! Thank you Cassandra and Sascha for the knowledge you shared on your quality items. Interesting! Much appreciated!! Also, I can't forget to mention Jessica at the Ala Moana Shopping Mall (Tori Richard) she located a shirt for me in Maui and had it shipped. Again, excellent customer service. Thank you Jessica!
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May 2022 by Nick Lashinsky
My favorite button down shirts hands down. Service from Falisha is next level.
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February 2022 by Kenny Park
Best Hawaiian shirts store
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December 2021 by Jackie Luckett
Helpful & friendly staff! Bought two shirts & went back for more a few days later. Excellent quality!
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September 2021 by Janet R.
Tori Richard is a Hawaiian-based clothing brand known for their unique print "resort wear". We stopped in one evening because we were drawn in by the fun prints. The store was larger than we expected and they had many different options for both men and women. The sales associate who greeted us was friendly enough and helped us complete our purchase. This store is fairly expensive but what can you expect when shopping in Waikiki? There is a sale rack towards the back of the store for both men and women. The quality and prints are very nice and we're happy with our purchase!
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June 2020 by Matthew Carr-Gomm
I’m a delighted overseas customer having visited Honolulu a few years ago and falling in love with Tori Richard’s really great quality Hawaiian shirts. Recently ordered more online, and they efficiently arrived in the UK a few days later - awesome!
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March 2020 by Tobin Rivera
Very good clothing for kids and adults. I never knew about this brand but I’m so glad I found out about it. I recommend for anyone, really traditional looking Hawaiian clothing.
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February 2020 by Nob
Really high hospitality and great products.I bought a Hawaiian shirts here, it has smooth texture and really light.
