-
August 2023 by Seagem Fix
Great service and awesome choices of shoes ?
-
May 2023 by S K.
Chip was such a joy to work with. Very patient with a sense of humor. He will motivate you to check out their sales merchandise. I came for a couple pairs of their miller sandals and I had a good sale experience. Ask for Chip!
-
March 2023 by Vaughn Stewart
Recently purchased product from this fine company. The staff was extremely helpful and friendly!
-
February 2023 by Sharon M.
I entered the store to do an exchange and a purchase. I had received a gift which I already had and wanted to get something else in exchange for it.The sales associate who assisted me was very friendly and professional. Tory was very helpful and brought out numerous items for me to try on. She accomodated me and worked with me to get something that met my needs. I tried on several items and was happy to find two that worked for me. I have many other pairs of sandals and was happy to see that they had other colors and styles available. The store was clean and well maintained. Some items that were online were not in the store, but Tory was more than willing to make an order for me online. I would definitely return to this location for their customer service and quality of items.
-
January 2023 by Yukinobu MIYAMOTO
One of the best brand shop.
-
September 2022 by 이선정
(Translated by Google) There are many things prettier than WaikeleI went on Labor Day and got an extra discount and bought a pretty one.The employee said that outlet products and factories are different.(Original)와이켈레보다 더 이쁜거 많아요노동절날 가서 더 추가 할인받고 이쁜거 샀어요직원이 말하길 아울렛제품과 공장이 다르다고 하더군요
-
July 2022 by Samantha U.
I purchased a pair of sandals a few months ago and they started coming apart a few days ago. I brought the sandals back to ask if there was anything that could be done, and the salesperson told me that because I had made my purchase at the Waikiki location they wouldn't even look at my sandals, and instead to take it back to Waikiki. I didn't buy these at an outlet, because then I might understand them not taking a look at them. Same store, just a different location. Simply ridiculous, and it makes me not want to shop here again.
-
June 2022 by Kyla W.
I was surprise how expensive Tory Burch bags are now! I bought a sale bag, but the sale associate forgot to add on the extra 25% discount, so he need to refund the difference. The sale associate was nice and been apologetic. But the manager's attitude is so bad. She doesn't care or even apology for taking this long to fixed a refund. She's more care about herself getting commission (not sure if manager gets commission although usually shouldn't since they are salary pay). But she's more attentive and friendly toward the buying customer. Also the store is lacking sales associate. If you know you are in sale season and does not want to put an extra one or two people on the floor, how you expect to handle the customer volume? Because the sale associate who stand near the door does not do anything, don't expect to get help from her (but I get it since she is pregnant). So overall the ratio of sale associate to customer is 1:5.
-
January 2022 by Jeanette E.
Not sure how many thousands my hubby dropped in here the past few years, but its worth it. Love the fact that TB gives back to help empower women and created a foundation for that cause. The clothes, shoes, bags, and jewelry are great quality. Customer service is always great, especially from John and JR. Had to return a bracelet because the clasp kept opening. It was a no hassle transaction. We also come every New Year's day for Fukubukuro. This year, rather than standing in line, hubby was able to order one and pay online. We just had to go in to pick it up. Always so stoked for what I get!
-
October 2021 by Sandy AKA
I purchased a new pair of slides. They are super cute and very comfortable. The staff were very pleasant and professional.
-
June 2021 by Lori-Anne Fay
This was a lovely "window shopping" experience! Sometimes when you know you can "pop" for anything in the store you still just wanna look and relax and see how you're treated because you've got a lot on your mind. The sweet young Woman who helped me was responsive, kind, and not pushy, the consummate Professional. I greatly appreciate that. I really like about 7 different things, lol, but felt like. I was cheating on Coach, right across the way (I asked them to hold a bag till tomorrow) after a 1st nt of homlessness, these are the kinds of problems I like to have. It's good to have my life back and I want both bags. I'm a bag lady after all,lol!
-
June 2021 by Roman Bruno
There’s always a time to make your wife and girlfriend feel loved and feel special, and Tory Burch do an excellent job at making them feel like a Queen. The stylists and salespeople do a fantastic job at making your special someone feel like the most important woman in the world. The bags and shoes and clothes are beautiful and you can see the love and care that was put into each finely crafted item. Thank you JR and the team for making Catherine feel the love and enjoy her shopping experience!!! You’re the best!!!
-
May 2021 by Carmen R Valerio
Excellent service!
-
January 2021 by Camille K.
My very first pair of Millers I purchased My very first pair Millers and I just love them! So I walked into Tory Burch of ALA MOANA and immediately was approached by J. R. J. R. was so very pleasant and professional and absolutely accommodating to me in my first experience at Tory Burch! After some time I carefully selected my very first hair which I love Jay R treated me like a VIP and his service was excellent I have now obtained him as a consultant in which he keeps me informed about all of the wonderful specials at his store Christmas was a great experience at Tory Burch for me and I think J. R. for being there!
-
December 2020 by Landy V.
Greeted at the door with such a nice lady didn't catch her name but because of social distancing we had to wait in line she made us feel so welcome and haven't even got in the store yet a older lady , then walking in we was greeted by Erica very professional and work with us with our many Christmas purchases! Thank you Erica you did a outstanding job ,
