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December 2022 by Lari Anne K.
If I could give a negative star I would. I called the Royal Hawaiian Shopping Center location for a sale item. Someone named Chikako answered the phone and checked to ensure the item I was looking for was in stock. There was one left. I rushed down to the store. I was there within half an hour. When I was in the parking garage she called me and asked if I was in the store. I said no I'm in the parking garage. Within 7 minutes I was in the store and she said she sold the shoes to someone else. I was flabbergasted, dismayed, just upset. I have never had such poor customer service. She obviously had my phone number and couldn't even tell me she sold the shoes before I made the trip to the store, or better yet, be an upstanding person and keep the shoes for me when she found out I was in the parking garage. Other than a few choice words I was thinking of using at that moment, there are no words to describe how disappointed in Tory Burch, it's employees and the integrity of the brand. I was a loyal Tory customer with countless Tory brand items including handbags, shoes, clothes and accessories. Will I shop at Tory again? Maybe. Will I shop at that RHSC location? Never again. Cannot trust a brand that hires salespeople with no integrity.
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May 2022 by Allyssa P.
My mom picked out her Mother's Day gift and I came in to pay for it and get it wrapped to go. Miyuri Yakabe helped me and although she was the only one upstairs in the shoe department, she was able to assist me and another woman at the same time. Thanks again Miyuri, my mom loved her sandals!
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December 2021 by Ryung K
A person with a Korean-English name is always there to answer the call. He is very kind and explains things well. I think this place is better than Ala Moana Shopping Center.
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November 2021 by Patty L.
I was looking for a pair of hip and comfy pair of walking shoes for work while I'm visiting Hawaii & I know how much I loved the quality and style of Tory Burch shoes fashions . So happy to have found a store near by the place I'm staying at . I was impressed with the greetings and professionalism of all the sales associates when I walked in this store. I asked to see the shoes and was directed to the upper level by YUNGMI !she was so sweet and helpful but not too aggressive at all . I was able to locate my favorite style of shoes and YUNGMI was there to help me get my sizes and fittings to perfection. The transaction was closed with mutual admiration due to her excellence services! I am a happy customer for sure !
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July 2021 by K Ryung
(Translated by Google) A person with an English or American name in Korea always greets me, is really kind and explains well. I think this is better than Ala Moana Shopping Center(Original)한국 영미이름을 가진 분이 늘 응대해 주시는데, 정말 친절하시고 설명도 잘 해 주신답니다. 알라모아나쇼핑센터보다 여기가 더 좋은 것 같아요
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June 2021 by Joe Will
Stay away from this location. the store manager Alana Yokoji is a terrible sales person.We bought two bags in 3 days at this location. When the sales associate mentioned there is a discount available for the 2nd purchase. Alana was unwilling to help us, she claimed it was online only discount and they cannot apply the discount because we didn't provide email.How come a sales person constantly find excuses and blame the customer for not getting the best deal? And she also assumes it is the customers responsibility to provide emails for further promotion. this attitude pisses us off. Why would a customer buy anything from a sales that doesn't work for the customer's best interest?I don't understand why such an incapable person will appear on the store manager position. this really ruins the brand image of Tory Burch.
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April 2021 by Ranika Nika
Pleasing & pleasant experience and the atmosphere was very nice
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December 2020 by Jewel Belle Romero
Favorite location. Staff are friendly. They each have their own client but the associates help other. Outstanding teamwork and service. They are well stocked. Store is organized. Handbags, SLGs, apparel and accessories are the on the 1st floor and footwear is at the 2nd floor. They will also validate for the RHC parking structure.
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December 2019 by Angie Matusalem Aragon
i love tory burch. store is clean. the store associates are very friendly and accommodating. they have the best customer service.
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September 2019 by Loraine S.
Today was the last day of their fall sale event & my mom and I could not have had a better experience. We're from SD & we couldn't help but notice how sweet every employee was here. I wish we got the names of the girls who helped us but both of them were so kind & friendly. The first girl had beautiful blonde hair with amazing lashes & the other was such a cheerful & elegant Korean woman whose lived in Hawaii for 30 years! The manager was also nice enough to honor a deal that was mistakenly told to us from a different location. She did not have to do that but it really meant a lot. Thank you for being so sweet & making sure we were taken care of (from looking for the right shoe size, drinks, and making us smile.) We love Hawaii!
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September 2019 by Jenny N.
I've come here quite a few times. Bought tons of sandals and purses. Those times I had great service. Yesterday, I came in dressing eh. So they assume I'm just there to try out and waste their time since they won't get a sale from me. I came in before these big Japanese group came in. But the lady who was suppose to help me decided I wasn't worth her time so she decided to help them instead of me. Honestly, I had already know what I wanted but I wanted try it on before I purchase it. I wanted to make it quick! Try on, purchase and leave. No, she made me wait for more than 15-20 mins unacceptable!!! When I got up and about to leave. That's when she notice and came back asking "if everything was ok." No I am not ok! Making me wait because someone else is dress better, and think their worth your time more than me isn't ok. Just because someone isn't dress to your standards doesn't mean they don't got money. They even try to cover it up saying I came in the most busy time. B******** When I came in, there were only one customer! I will never come to this location again.
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July 2019 by youn park
(Translated by Google) I went to visit at about 10 o'clock in the evening. After a little alcohol consumption, I quickly got 2 bottles of corona, so I started to feel good about it, I liked the flower dress and tried it on, bought. It was much cheaper than Korea and Japan, and I negotiated to make it cheaper. When I came back, I thought I had a very nice bag. I am just walking around with my mind.
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May 2019 by Stephanie S.
The store had renovated since the last time we window shopped here. It's been awhile. You may have your companion sit upstairs while you shop. There are only two chairs to sit downstairs or a couch on the 2nd level. You may take the stairs or use the Royal Hawaiian Shopping center elevator. The sales associate offered beverage while shopping. The service here is impeccable!!
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March 2019 by Rachie P.
I don't visit this location often but when I do I'm there for something specific or picking up an order I've put down in advanced. Since parking is pay-to-stay, I always try to make sure I'll be able to get a validation from one of the businesses I'm visiting in the shopping center. Otherwise you'll end up paying a pretty penny to just browse around. Validation is only given if you have an appointment with a sales associate or if you purchase something. That's the one thing I really don't care for about this location. Because online and in store differ in inventory, I'm not able to browse the website and be assured it'll be in stock here. And with the parking inconvenience I'm not able to just come in store to check if it's there. So I'd say call in advance and ask if an item you're hunting is in stock. I've also asked sales associates to check stock from other stores even off Island. First floor of the store is where majority of the handbags, wallets, accessories and shoes are. Second floor is where you'll find clothing, dressing room and belts. Although there are two floors and the store looks large, it still seems pretty small and awkward to me. Because of the area, there's lots of tourist and some from foreign countries have little to no manners. I really only continue to shop at this location because I've connected with one of the employees and she always keeps me up to date on the promotions. She's also gone above and beyond for me on many different occasions. I appreciate her and will continue to give her my business as long as she is with the company. Honestly if it weren't for her being here I would much rather shop at the Ala Moana location. But that's pretty much it, having only two locations on island, can't be picky...
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January 2019 by Yelper Y.
Avoid this Royal Hawaiian store if you can. Have a very bad experience there -- should not matter being a browing customer, buying customer or a returning an item customer. They have bad customers service from their managers so I would assume this would be the norm of their sales associates (kind of follow the leader norm). Go to Tory Burch Ala Moana store -- they have excellent customer service, they don't look down on you. They are respectful and treat you good. They don't deserve a star rating here but posting this review would not let you post it without a star.
