The TUMI Store - Ala Moana is known for its exceptional customer service and high-quality products. The sales team is praised for being fantastic and very helpful, guiding customers to the right direction. Customers have had great experiences with the store's employees, particularly Britt, Nancy, and Kamana, who are described as friendly, professional, and going the extra mile to assist them. The store's commitment to outstanding customer service is evident in their willingness to replace parts and fix issues with Tumi luggage and accessories, often at no additional charge. Customers appreciate the brand's commitment to quality and trust the Tumi name, with one reviewer comparing the experience favorably to a luxury brand. Overall, the TUMI Store - Ala Moana is praised for its exceptional customer service, high-quality products, and the professionalism of its staff.
Customer satisfaction is the highest priority here. Brittany the store manager provides outstanding service and the products are high quality. Friendly staff, clean store highly recommend.
March 2025
Great experience at the store! They were able to fix my broken suitcase within about 30 minutes. So nice, friendly and polite!
March 2024
The sales team was fantastic and very helpful. Love this luggage!!! The quality of these are phenomenal and the appearance is spectacular!!!
