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March 2024
The customer service is why the 5 stars. Mia the store manager and Aaron the associate manager are amazing. They were able to fix my Tumi handle within hours, and put new wheels on it no charge. They are a true class act that care about their customers. Mahalo.
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January 2024
AMAZING customer service! I visited this location while on vacation because one of my wheels wasn’t rolling very well.Staff replaced multiple wheels and cleaned the rest of them. In addition, they replaced the Tumi luggage tag that had fallen off. All at no charge.They went above and beyond!!
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May 2023
Only one clerk, but very knowledgeable and managed to keep three groups of customers busy while he moved back and forth. He knew what he'd told us and checked while we pondered.Yes, he made the same.