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March 2024 by D R
The customer service is why the 5 stars. Mia the store manager and Aaron the associate manager are amazing. They were able to fix my Tumi handle within hours, and put new wheels on it no charge. They are a true class act that care about their customers. Mahalo.
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January 2024 by B Butler
AMAZING customer service! I visited this location while on vacation because one of my wheels wasn’t rolling very well.Staff replaced multiple wheels and cleaned the rest of them. In addition, they replaced the Tumi luggage tag that had fallen off. All at no charge.They went above and beyond!!
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November 2023 by Drama Queen
Visited Tumi in Waikiki at international market . Staffs are very friendly and helpful. Brian is very welcoming and knowledgeable about the their products, he took his time explaining details of different backpacks and he didn’t for feel pressured to purchase. Annette store manager is very lovely, we came back with our another backpack that we didn’t purchase from this very store to have it mammogram and she was happily get it done for us without questioning if we purchase the backpack here or somewhere else. Highly recommended.
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November 2023 by William Roberts
I am a big fan of Tumi products and have been a loyal customer for decades. I've been to a lot of Tumi stores all over the country and this one by far has the very best service you could ever hope for. Annette and Brian took exceptional care of me and my co-worker while on a business trip. My coworker purchased a beautiful backpack and I needed service on my suitcase. Even though I didn't spend any money and my co-worker did spend a significant amount, they treated us both equally and like we were family. I can't recommend Tumi products highly enough and if you're going to buy Tumi, you should get it here!!
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July 2023 by Anthony Hsieh
My family is visiting Oahu for our summer vacation. The wheels on our 10-year old Tumi suitcase disintegrated during our trip over here. We brought it here asking where we could get the wheels fixed. Store manager (Annette) and assistant manager (Brian) replaced all four wheels for us (FOR FREE!!) while we walked around the rest of Waikiki. Annette called me when it was ready to pick up. I thanked her profusely, as I think they really helped as out a lot. She very graciously told us to enjoy the rest of our stay and maybe next time we're in town we could pick up a new Tumi luggage from her.Thanks Annette! Thanks Brian! Thanks Tumi!
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May 2023 by Christopher Rusted
Only one clerk, but very knowledgeable and managed to keep three groups of customers busy while he moved back and forth. He knew what he'd told us and checked while we pondered.Yes, he made the same.
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April 2023 by Beaner Chorizo
Stopped in to look at the Alpha 3 line. Annette was very informative and polite. Her customer service is above par.
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March 2023 by McKenzie B.
Britt T. was amazing with us. She was more than knowledgeable, helpful, and extremely customer service oriented. She went the extra mile for us and truly made our experience special.
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February 2023 by Rischeh Kumarasinghe
I purchased a Tumi Suitcase about 5 years ago that needed a minor repair. Britt was wonderful undertaking the task immediatley. The service at Tumi is as always exceptional.
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January 2023 by Cheryl Perez
It’s a great store- they are wonderful there! It’s no pressure with tons of aloha. They were so helpful - The service is amazing and it’s really reaffirmed my support in the brand.
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November 2022 by Gene M
Update 10-25-22: We just finished working with Britt again and she's awesome as expected! We picked up some new gear and love the new colors and builds of the suitcases! Highly recommend this place and the folks that work here. We'll continue to be repeat customers!Original: Great store, great service! We're big TUMI fans and have relied on their products for over 30 years. When we started shopping at the Waikiki store on our vacations, we found that we could take advantage of Hawaii's low sales taxes. The store's got some really great folks helping you too, very knowledgeable and extremely helpful. They focus on providing you information and let the product sell itself. Shout out to Britt for her great service and friendliness and thanks again for all the help!
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October 2022 by Gene M.
Update 10-25-22: We just finished working with Britt again and she's awesome as expected! We picked up some new gear and love the new colors and builds of the suitcases! Highly recommend this place and the folks that work here. We'll continue to be repeat customers!
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August 2022 by Yuval Trachtenberg
I just purchased a TUMI backpack at the SFO airport on my way to Honolulu and was looking for a place to have it monogrammed. I met Annette Figueira and she was very nice in helping me get my backpack monogrammed. Annette is all about customer service and has the most welcoming smile. She really knows her Tumi products. If you happen to stop in this store, make sure you ask for her.
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July 2022 by Achintya Devi
Brit at Tumi was extremely helpful and kind. She made wonderful suggestions for my travel needs and I am very please with all my luggage items that I purchased. Tumi’s quality and functionality is superb.
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July 2022 by RW&T
Sometimes it comes down to the people. Brit was incredibly helpful, super nice and really complemented my purchase experience. I ended up buying two separate items while on my trip and I 100% came back because of her. Thanks for everything Brit!
