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January 2024 by Scott S.
Was easy to make the reservation, they had good parking to leave my vehicle for a few hours. Erlinda was very warm and extremely helpful. Highly recommend
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November 2023 by Phil O'Mara
Had a wonderful checkin, the woman who helped me was so amazing. Super fast and easy. Bringing it back was so quick. Mahalo for such a wonderful experience
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July 2023 by Alan
Rented several times and each time was met with great service. Everything went smoothly from checking in to return of rental vehicle.
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July 2023 by Chad Daniels
The customer service was friendly and helpful. I had to extend my rental twice and had no problems whatsoever. Checking in and out was easy and simple. I would definitely use them again.
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July 2023 by Marianne Jones
Wonderful experience with wonderful staff.
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May 2023 by Daniela Tuiolemotu
I just wanna say thank you to the employees that helped me with my last minute U-Haul reservation and with the return process as well, you folks made my service fast and amazingly easy. Aloha??
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April 2023 by chris asaro
everything I needed... at a great price
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February 2023 by Manda Hicks
My friend had called up there repeatedly after they had the truck to inquire about her belongings, they told her it was at a different location. When she went to the other location, he called the person at the first location and she told him that she threw it in the dumpster. My friend had left a backpack with all of her personal documents like birth certificate and death certificate for her husband, but the worst one was that her husband's remains were thrown in the dumpster as well. I can't even believe this, it makes me sick that someone would be so unsympathetic and callous with another's belongings. Her name was Sharyn Sylva. If she still works there, I hope she pays for what she did. I also hope that the upper management of U-Haul make this right with my friend. She basically lost her husband twice. Shame on you Sharyn.
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November 2022 by Larisa Hilde
Very rude staff...seemed like i troubled them from talking story...
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November 2022 by Kevin Grimm
This place is a categorical travesty! My truck's batteries didn't work. I called. They ignored. I showed up at 1854 hours. They close at 1700 hours. They said "you'll get your receipt in a couple hours". That was 48 hours ago. Nothing. Turns out, they can't read the mileage because the batteries are dead. Now I need another truck and they aren't calling back.
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October 2022 by Austin S.
Janine, who works there...is absolutely the sweetest, kindest person I've met. We had a great conversation. You have a complete GEM in her. If I owned my own company I would have her come work for me! Or I would love to have her as a co worker. What a doll. I'll definitely keep coming to this UHAUL as long as she's here! Mahalo Nui!
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October 2022 by Charles Arakaki MD
I had a good experience with renting a truck for a day. Only reason for 4-star rating is because there was only 1 staff member there which caused quite a wait for some.
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October 2022 by San S.
Fast and convenient experience / transaction. Jesse was working by himself and was busy, but he handled it like a champ. He helped by cleaning up the mess of the reservations I made over the phone. TG he knew how to fix it. Ty for your help Ohana style.
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September 2022 by Nick Downing
The rental place is only open until 7pm so if you have a midnight rental, you're screwed for another day since they gate the return opening at night. The rep also wouldn't waive the fee for returning the truck to another location despite the inconvenience. Go literally anywhere else for a uhaul.
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August 2022 by Mariah Yelenick
The lock boxes don't work. The staff never answer the phone. The U-Haul staff validated my parking ticket but didn't give it back to me. When the staff changed our reservation due to the U-Haul lock box not working, they didn't transfer the kamaaina discount to the new truck. The return process after hours didn't work at all. The U-Haul staff didn't call me this morning (after dropping off the truck last night) to confirm the mileage, gas amount, or discounts. They just charged my card the full rate and I had to call customer service to get refunded for the kamaaina discount. The garage closes at 8pm so even a 24hour rental system is kind of a lie. Very frustrated with the entire experience, even though I've had only positive experiences at other locations.
