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January 2024 by Fernando Mendez
was an easy rental process. The return was more difficult dou problems to upload the app in the cell
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December 2023 by Linda Ipsen
quick service, friendly and helpful staff
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November 2023 by Sarah M.
A+ for UHaul. We had a great experience, and I highly recommend this branch with no reservations. Jordan was excellent and provided top-notch customer service. She was friendly, helpful and accommodating. Upon returning the truck after a full day of moving, more great customer service from Gershom and Levante. UHaul for the win, much mahalo!
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October 2023 by Rogue Hawaiian
If I could rate 0 or 1/2 stars that’d be more of an accurate assessment.Vehicle checkout had some minor issues due to miscommunication between the website and the actual store location. The in-store staff seemed alright and were receptive to their customers. The service crew working outside at time of pickup were very helpful as well.The store location is in a bad area that is congested with large commercial vehicle traffic in the early morning hours. This made it challenging to find a suitable spot to park the vehicle when we were returning it since the turn-in lot was full of other trucks. When I found a service tech to ask about turning in they were very rude and pushed me off to a sign which explained using the mobile app to speed up turn-in procedures.Additionally, when we returned the vehicle we were charged $68 for 11 gallons gas that we didn’t even use. The truck was checked out with below 1/2 tank, and returned with the same amount of gas. We were charged for 18 miles of travel when we only actually went 17 miles. I have pictures which document the mileage and gas before/after turn-in. When we attempted to question the charge errors via the customer service line, the representative we spoke to was of no assistance and said it wasn’t their job to deal with the issues we had. Overall this was a horrible experience.Highly non-recommend. Use one of the other rental truck companies before picking U-Haul. ????
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October 2023 by Brea S.
This place is no good waited and hour and a half to to pick up a UHaul no parking so you have to park in the street this place is not worth it costumer service is not good Would not come here
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September 2023 by Taylor Lum
A DEAD RAT IN THE VAN!A lady with short blond hair was very sassy and rude, she had a bandage on her hand and I won’t be surprise if she got into a fight with a customer.Not only that, the van was full or roaches and we found a dead rat.After I complained about it she tryed to blame it on me! I will never support this location again.
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August 2023 by Lydia McBee
The manager was very helpful in converting my mobile pick-up order to in-person when I was having difficulties, and he made the entire rental process very smooth and easy.
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July 2023 by Max Bell
Rodney the manager has personally caused numerous problems for me.Rodney has told me information that he later denys.Rodney has accepted payment for products and services that were not delivered by his company, and then refused to provide those products and services.Rodney has admitted to knowing that customers are given reservations that his company will not be able to fulfill, yet he has not resolved these issues.Rodney fails to admit fault or take action to remedy his mistakes.
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May 2023 by Michael England
Very friendly and professional staff. Worked with me through me changing my reservation multiple times, and even made sure that I got the truck I wanted. I reserved a 10 ft truck but needed a 15 ft with a ramp. Vehicle are well maintained too.
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November 2022 by Larisa Hilde
What they forget to mention is that they charge you 20$ to return the car after hours
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November 2022 by Leo Genova
Never trust this company "SCAMMERS & IRRESPONCIBLE"
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October 2022 by Ryan E.
Besides the Marine boat UHaul in Aiea, this locations employees are rude and starkly. They talk down to you and never make you feel welcomed.
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October 2022 by Jon Winchester
Shady. This vendor charged two days rental even though I returned the rental after only thirteen hours. Refused to answer emails requesting adjustment. Also charged for boxes and rental supplies that were never placed in the truck. But, the truck was okay.
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October 2022 by Dean T.
Don't rent here. The only Uhual on the island that refuses to give Kamaaina rate without a Hawaii license. Rude employees, slow service and snarky attitudes. Rent somewhere else.
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October 2022 by Jordanne K.
I needed a van and I was so happy to have it cause I needed to haul a bunch of stuff home from shopping. Good van. Could be cleaned better on the inside but can't expect too much for $20 a day. The only downside is getting charged for every mile on top of other fees lol but ah that's just how it goes
