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April 2024 by Richard Andersen
Moved from Maui to California. U-Pack staff were always helpful from actually answering phone calls to great communication of the process. The folks at Express Trucking on Maui were great to work with. I called to schedule drop off at California location and they delivered it the same day. We unloaded it and they picked it up the same day. I will recommend to everyone!
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February 2024 by Micah Chavez
Sherry was so helpful and delightful to work with. She went above and beyond and I really had a great experience from all the staff there. Definitely recommend to everyone!!!
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February 2024 by Truckngirl
ABF is a top tier LTL trucking company. Ship with confidence. The staff at Honolulu terminal are great!
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February 2024 by Sarah Hanson
We used Upack to ship our belongings from Denver to Honolulu in December 2024. Only took about 12 days end to end, though we loaded and picked up at the respective facilities in each city using a U-Haul in between. Overall it was a great experience, highly recommend.
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December 2023 by Kevin Montgomery
Great experience using U Pack! Definitely an efficient move from Hawaii to Colorado. Everyone was super friendly and helpful. They were on time for pick up and delivery! Thanks for making my move so much easier!
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November 2023 by Heather K.
Me and my family just used U-pack to move our household goods from Hawaii to Washington State. I cannot recommend them enough. The pick up and delivery driver in Hawaii, as well as the pick up and delivery driver that delivered from Portland up to us were top notch and genuine people. None of our stuff was damaged and the quoted timeline was only a day off (not their fault). Make sure you strap and tie all of your stuff securely! Thanks again U-Pack!
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October 2023 by Robert B.
UPACK - WORST MOVING EXPERIENCE EVER -**DO NOT us this company unless they will guarantee in writing that they can access your driveway at the origin AND destination with their 18-wheel delivery truck.**We hired UPACK to move us to Hawaii, mostly because we thought (wrongly) that our belongings would not have to be unpacked and then repacked 3 times, and that would mitigate any risks of damage -- that would not be the case.After we arranged everything (and walked through the entire process of sending the 3 cubes (and they assured us they could pick up at our address), they emailed us that they actually WERE UNABLE to send their 18-wheel delivery truck into the Hollywood Hills where we live, and that we had to pay a mover to move our belongings to truck depot in Pocoima and we had to load all our possessions ourselves-- in the parking lot of the trucking company. Then we called to make sure they could access our destination address (on a HUGE cul de sac in Hawaii) They promised us it would happen-- and of course they were wrong. After the cubes arrived in Hawaii, the Honolulu office called us and said the same thing, they wouldn't send the cubes -- claiming the truck couldn't turn around or some other reason that according to them made it impossible-- information they mysteriously discovered and could not be ascertained in prior conversation where they assured us it was possible. So, we had to pay ANOTHER MOVER to pick up and repack everything into another truck to go from Honolulu to our house in windward Oahu. If all this mess was made clear at the start, WE NEVER WOULD HAVE USED UPACK. They claim this info is in the fine print-- but then leave out the decision of delivery only until AFTER the full amount is paid in full and they have all your possessions-- essentially giving you no option other than paying an additional mover -- or in our case, two additional movers COSTING AN ADDITIONAL $2500 (and the total of the 3 movers well exceeding the price of the full-service movers we contacted) plus a lot of unnecessary stress and aggravation. In exchange for the major inconvenience, their customer service rep offered us $100. (despite it costing us an additional $2500), leaving us with an additional $2400 bill and a lot of unnecessary stress and aggravation. So in the end, BUYER BEWARE. THE TRUE COST OF USING THIS COMPANY IS NOT MADE CLEAR WHEN CONTRACTING THEM. They claim there is a disclaimer buried somewhere in their fine print, but the fact that pick up and delivery of your belongings is NOT guaranteed -- and this needs to made clear up front. According to UPACK, both the origin and the destination workers have the option (without any written criteria and at their complete discretion) to simply refuse to pick up and/or deliver your belongings -- and thereby require you to pay to move your own things on one or more ends of the journey. The Hawaii office says this happens a lot -- so it might happen to you too-- and why would anyone use this company? Why don't they figure this out or make it clear? Everyone deserves to know the extremely unclear cost of using this company.
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September 2023 by Elgen V.
Best prices and the best customer service I ever had. Made our move from Hawaii to Oklahoma smooth as can be.
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August 2023 by Tony A.
On maui we had to take the items to a location 30 miles away. They were friendly though. The container was 2 weeks late and the tracking site wasn't well updated with dates. Once it got to San Diego, the service was great.
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July 2023 by Jim Jones
Upack itself was absolutely fantastic. Quick and easy, they took care of it all.I did however use there trusted partner company Mr. car shipper becuase of there recommendation and I couldn’t be more upset with them. I sent two vehicles, one came as it should the other arrived basically destroyed Becuase of damage that happened during shipping. When I reached out multiple times to get help, they told me sorry it’s not there problem. I’m now dealing with insurance and my lawyer over the issue. Best part is, matson was the ones who damaged the vehicle, mr. car shipper however couldn’t be bothered to help me with the issue. Beyond disappointed with mr. car shipper and I highly suggest anyone who sees this stays always from them. Pay the extra 100 bucks like I should have done and go with a company that will support and protect you and your hard earned money.
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July 2023 by Ryan Sawyer
Upack itself was absolutely fantastic. Quick and easy, they took care of it all.I did however use there trusted partner company Mr. car shipper becuase of there recommendation and I couldn’t be more upset with them. I sent two vehicles, one came as it should the other arrived basically destroyed Becuase of damage that happened during shipping. When I reached out multiple times to get help, they told me sorry it’s not there problem. I’m now dealing with insurance and my lawyer over the issue. Best part is, matson was the ones who damaged the vehicle, mr. car shipper however couldn’t be bothered to help me with the issue. Beyond disappointed with mr. car shipper and I highly suggest anyone who sees this stays always from them. Pay the extra 100 bucks like I should have done and go with a company that will support and protect you and your hard earned money.
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July 2023 by John S.
We used UPack based on the recommendation of friends who had used them to move to Hawaii (we moved from Hawaii to CA). Delivery & pick-up of the container in Hawaii went as scheduled. Transportation to CA and delivery within CA was problematic, however. The ReloCube was delayed about 3 weeks at the ports of Honolulu and Long Beach. This was not a problem with the shipment of our vehicle (via another carrier). I understand UPack has no control over the ports but the shipment status was difficult to determine on line (continued to show original dates) or even on the phone with Customer Service reps.
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May 2023 by Mary S.
Had a terrific experience woking with UPack from beginning to end. Prompt, friendly customer service. We had to change our destination last minute and they made it stress free. And to top things off, their prices are far better than POD
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April 2023 by Natalie A.
Awesome experience. I liked the idea of getting an all inclusive quote with no hidden or added fees. U-Pack dropped my container off as scheduled in Honolulu . I filled it within a day and called to have my container picked up. They picked it up the following day and it arrived in Las Vegas within 2-1/2 weeks. The price was way below what I was quoted with other companies. I have already recommended them to friends who will be moving out of State in the next few months.
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March 2023 by S M.
I would absolutely recommend U-Pack Moving! We used them for our move from CA to HI. Moving can be stressful and costly. I went online and got a quote for the size of cube I needed. Time was a factor for us, and everyone we have spoken or interacted with was wonderful.
