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November 2023 by Maya T.
DO NOT let EVONNY give you a gym membership! I wanted to try out UFC for a week to see if I would be interested in doing it long-term. I asked Evonny when I started my week pass when I needed to cancel it week,by to get a full refund in case I decided it wasn't the gym for me and she today me Monday. Later that week I asked again to double check & she told me Monday again. Over the weekend I was thinking about it and I thought it was odd that she said Monday since I had opened it up on Sunday so I called the gym Sunday to ask to cancel just to be safe & they said I couldn't because Evonny wasn't there so I should just come Monday like she said. I go Monday morning and she said that she was "super sorry" but had "accidentally" been telling me the wrong date & since the contract she wrote said Sunday and now I was too late to cancel the gym already charge my card $180. When I asked to speak to higher management she wouldn't let me & when I asked other employees she would tell them no I couldn't & there was nothing I could do. She told me she would refund me $100 though because I didn't want to continue my membership outside of the charge I now had on my account. I never got the $100 back so I had to go back to the gym and they informed me that she never even requested a refund for me. EVONNY has been working there for a long time and there's no way she misquoted the contracted I'm sure she writes tons everyday and continually told me the wrong date then never gave me a refund. After talking to other people and even an employee I'm friend with now told me that this is a common "mistake" Evonny does to scam people to make profit off her gym membership comissions. I get that everyone needs to make money but this unethical and if the only way she can make money is though knowingly scamming others who are also working to make a living in Hawaii (I'm just a 20 year old college student trying to pay my bills and go to school). That's just too bad, UFC should really value their customers and pay/train their employees more so they don't resort to that. After explaining this to my roommates they are now also going to cancel their membership with EVONNY too. I urge you if you opened your account with her to be careful and on the look out for any "accidental" charges.
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November 2023 by Mordecai Gutierrez
Gym is clean and has great amenities. 24 hours. I rarely leave reviews but Juan is the man. Maybe the best customer service experience I’ve ever had.
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October 2023 by Notoriois Banguu B.
Im giving it 1 star cuz thats the only way I can wrote a damn review. This gym had really been run down by incompetent workers for managements. They used to be good, friendly, fair, and welcoming. Now its just a bunch of nobodies that got the lame positions think they can do whatever. Its more of them swinging their powers rather then bettering the club. Parking is horrible and employees park wherever the F they want. The front desk is brainwashed slaves to the managers and i dont understand it. They give special treatments to friends of them but members get the idgaf attitude you can leave if you dont like it BS. Its a shame. They got a mainland guy who dont understand islands, you got a former female front desk lady who not qualified but somehow she did what she had to do to get her to a position thats unnecessary. Machines are all broken, gyms filthy and all they do is throw gallons of Clorox as "cleaning" It was a matter of time I left but UFC GYM NAME IS BEING TRASHED HERE Do better ADAM
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October 2023 by will kern
Juan sells memberships. I've been coming for years. Son 13, has been coming for 7 years. He did wrestling, bjj (Coach Jason) boxing, kick boxing, "daily ultimate training" classes for kids. Son has used kids klub- convenient for parents while working out. This gym gets busy. Frequently, parking lot is full. SOLUTION: park far away, jog in for warm up. LOL ???
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September 2023 by Celeste Esposito
Incredible gym. The people who attend this facility are there to work hard and push themselves. Very friendly environment, yet people keep to themselves for the most part. Really incredible teachers for mixed martial arts, particularly Tong for Muay Thai.
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September 2023 by Maria Monneth A.
I had cancelled my gym membership back in November 2022 since I was moving out of Hawaii and had initially tried to resolve the matter internally with the merchant to refund charges that were brought to me on December and January. I spoke with their financial manager, Lawryn Adarna, and provided supporting documents for my claim (membership cancelation confirmation and my bank statement receipts). I was assured that I would be refunded. On January 2023, I was charged again the monthly membership fee of $61.66. I contested this charge for fraud through AMEX and was refunded by my bank. The same issue continued for the months of February and March 2023 in which I finally had my bank place a merchant block against UFC Gym Honolulu. I was refunded all the fraudulent charges and believed that the matter has been resolved. On September 15th, 2023, I received a suspicious phishing email claiming to be a debt collector acting as a liaison for UFC Gym Honolulu in which I now owed $547.31. With a little research, I concluded that the email was generated from a website called Constant Contact and is illegitimately posing as Swiftfunds services.Furthermore, upon reading recent reviews of UFC Gym Honolulu from both here and Google, I noticed countless other clients were experiencing the same issue in regards to membership cancellation and fraudulent charges as recent as August 2023 and as far back as November 2022. The same person, Lawryn Adarna is echoed in most of the reviews as being equally and consistently deceptive. I advise current clients to file a report through the Federal Trade Commission (reportfraud.ftc.gov/#) to have this business investigated.
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September 2023 by David Ridder
I've been a member for 15 or 16 months and I've really enjoyed the gym. What I really like is that there is something for everyone and there is a wide range of fitness levels. Just by this alone the gym feels very welcoming - everyone is on their own mission and no one is there to judge you. The equipment is in relatively good condition - and when it isn't, the repair work is usually prompt. Everything is as clean as you would hope. The staff are friendly and the coaches are excellent! Things that could be improved: 1. I wish the AC was set 1 or 2 degrees cooler or that there were more fans especially during peak hours. 2. There always seems to be a shortage of 2 and 5 lb weights- you must often do a short hunt or share with others. 3. Weightlifting platforms can have a 10-15 minute wait, which is frustrating.Overall, one of the better gyms in the area, but can be quite busy at times. Will definitely continue my membership here
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August 2023 by It's Just Alex
Parking is sometimes a problem, and it's usually busy with not enough Olympic bar racks. Other than that, this is a quality gym with a great hi-intensity area, sleds, tires, bags, ropes. The boxing class is truly professional, and was a great experience even though I had never boxed before. You need to bring your own gloves, but the commitment is worth it.
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August 2023 by Lucero Liboreiro
This company is terrible. I have been waiting for my refund for months, I call them many times and different workers told me always the same “Im gonna leave a note to the manager and he will contact you” and the same with more than 8-9 calls. Beside this the machines are from 1990 and the changing rooms/sauna/restrooms and extremely dirty and the charge you 50$ after 2 months for “maintenance” RIDICULOUS. Just a cheap gym with a sign of “UFC”
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August 2023 by Jay
The staff is not so friendly. Once there was an issue with my auto-pay and I spoke with the manager Kristy, and she was unprofessional and rude. A manager should be trained better to set a better example for the rest of the staff members.
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July 2023 by Sean L.
First of all this was my first time working out here and I enjoyed it!! My GF said let's work out at UFC Honolulu and I agreed not expecting any change from Mililani or Waikele. Well walking into this gym first thing I notice it was big!! Even the arm bar was bigger as well. We walked in and just wanted to get the vibe and see the lay out (this was around 3 pm). The kids club is big and has a direct access to their Jujitsu area which that's great, they don't have to walk in the gym area. After we got our bags situated we looked around the gym area and first thing notice was more and different machines at this gym compared to Mililani and Waikele, granted it's bigger. Machines are spaced out nicely that you have a lot of room to workout and walk around. Atmosphere was great and not very crowded today. Machines are all in great condition and they even have all the dumbbells up to 120lbs. For the most part not to much dust like the other locations and cleaner. What really got me about this gym it was cleaner than the other 2 UFC's. Paper towels was stock and even the bathrooms is sprayed with Clorox every so often, I mean all threw the bathrooms. CLEAN!!! This is what got my attention that this staff takes care of what they have, especially when this is the first location!! Great job guy. Definitely coming backI mentioned to the GM he has the cleanest gym of UFC's (Mililani and Waikele) yet. I told him to keep up the great work. The Arm bar was clean and fully stock with condiments and clean, not like the other locations that we been too. Bottom line is if your in the area and looking for a gym check UFC out. Yes the parking sucks, just be patient when looking for parking. It's worth it I hope UFC will remodel!!
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July 2023 by Keanu Williams
If I had to describe this gym in two words: money hungry. Last year I signed up for a pre-paid membership for three years and within a couple of days I changed my mind due to my friend able to bring me in under his membership. I went in and got my receipt for my refund, however, I never received my refund. I called in a couple of times and still nothing was done. To make a long story short, I got tired of calling and started going into the gym since I "paid" for it. I tried to go back in recently to discuss it again, and the lady at the front desk took my receipt and would only give me back a copy of it. She also made sure to make a note on my account to say not to give me a refund. Seems kind of sketchy to me. I fell for the scam of not paying me, but I find it really ridiculous that I'm not the only person that they have done this to. There are better gyms out there that maintain their equipment and treat their members with respect.
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June 2023 by Scott W.
Most outstanding gym I have ever been a member of in any state! Kris, front desk rep, is AWESOME! She goes above and beyond to solve any issues and keeps members happy!I would highly recommend UFC Honolulu to anyone considering a gym on Oahu!!
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June 2023 by Janessa M.
I like the location and convenience of the gym as well as the workout equipment, but I would agree with some of the other reviews that their business practices when it comes to customer service/memberships isn't great, and I feel like they're shady with their pricing. I originally called because I saw online that through HMSA 365 benefits you can get a discounted membership at $44 per month. When I called to set up an appointment for this, I was told by Juan the assistant manager that they currently had a better offer through their Memorial Day sale at $39 a month. However when I went in for my appointment to set up my membership, I noticed Juan typing in my membership at the price of $49 a month. When I asked him why he was entering $49 and not $39 per month as he told me on the phone, he admitted that he did tell me $39 on the phone but that was a mistake and I had to purchase personal training at an additional cost to get this discounted price of $39, which was not told to me on the phone. When I asked if I could then just have the HMSA rate that I originally inquired about, he told me they do not honor that rate, and refused to give me any other rate than the $49 per month. Since there was only a $5 price difference I did sign up still, but felt that it was wrong that there dishonesty about the pricing, and he was upfront about his "mistake" he made and just tried to change the price without telling me.
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June 2023 by Constantine T.
Few equipment out of order.80%_90% of benches pad worn out and stink. Some equipments are outdated.
