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August 2025 by Gracie Mcmillan
Spoke to someone this evening concerning a worker not returning an item from Amazon correctly and the guy I spoke to was extremely rude. He made it seem like it was my fault that I did not present the Amazon return QR code to the worker WHICH I did. Now I have an item that is supposed to be returned to Amazon that is now lost. I don’t leave reviews, but this guy was so unprofessional and no help.
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July 2025 by Uriel Gonzalez
Please avoid this store, their jobs don’t matter to them since they always can’t deliver or ship your packages due to unforeseen circumstances
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July 2025 by Katie Mukai
I asked for my fragile package to be bubble wrapped and offered to pay extra. The clerk ignored this request—no bubble wrap, no fragile stickers. The item arrived shattered. UPS now refuses to refund me, citing packaging standards, even though the employee failed to inform me of any requirements or limitations. Other UPS locations have wrapped items for me, so I reasonably expected the same here. Instead, I'm left with $140 in damages due to their negligence. Extremely disappointing service. I will never use UPS—or this location—again.
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May 2025 by Leo Castillo
Great customer service. Manager Romar is great and so is the rest of the crew.
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May 2025 by Jenna Hausvik
I don't give 5 stars so this is my highest recommendation.The location is very convenient and the employees are very helpful and knowledgeable.
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February 2025 by Kayla Sisson-Melancon
If I could give zero stars, I absolutely would. Completely disorganized unprofessional doesn’t know how to manage a line or Appointments. Come here if you want your notarized document to be stamped in the wrong space as well.
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February 2025 by Whitney Smith
If you are looking for notary services, make an appointment online. Romar helped us out. He was friendly and professional, and made our UPS experience here great!
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January 2025 by Anonymous Vendor
If I could give zero stars, I would. This UPS Store completely lost my package and then had the audacity to act like I never even dropped it off.
On January 18th at 5:00 PM, I delivered two separate packages for my customers—each with different tracking numbers, different labels, and different addresses. The employee scanned both, gave me a receipt, and I trusted them to do their job.
Fast forward to January 22nd, when I went back to the store because one of the packages never moved in tracking. The manager looked at my receipt and immediately tried to blame me, saying I must have printed the same label twice—which was absolutely not true. I printed two different labels for two different customers. Their employee scanned both packages under the same tracking number, completely erasing one from the system.
So what did they do? Nothing. No apology, no effort to help, no accountability—just shrugging it off like it wasn’t their problem. They even tried to gaslight me, claiming I never even gave them the package, despite the fact that their own receipt proves they received two separate boxes albeit with their mistake of two identical tracking numbers.
At the end of the day, my package was gone, my customer was left waiting, and UPS refused to do anything to fix their mistake. I was treated like I didn’t matter, blown off like my problem was inconvenient to them.
If you care about your shipments, your business, or basic customer service, do yourself a favor and avoid this place at all costs. I’m never coming back, and I’d warn anyone else to stay away too.
And don’t bother responding with a fake apology about like how I see in other bad reviews about how you “strive for excellent service.” When I was standing in front of you, you didn’t care at all. It was like you and your staff were offended I even came.
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December 2024 by Alex Marfo
On December 22, I paid a lot of money to UPS to send a package to an address in Chicago. At the time of purchase, UPS did not disclose that a signature would be required for delivery. I was under the impression that the package would be left in the recipient’s mailbox or at their doorstep if no one was available.
Due to the undisclosed requirement for a signature, the package could not be delivered, and it is now being returned to me. This failure to disclose key terms of the service constitutes a significant failure on UPS’s part to deliver the service as agreed.
I have contacted UPS multiple times to request a refund, but they have refused to issue one, despite their responsibility for the delivery issue.
I kindly request that you initiate a chargeback for this transaction due to the merchant’s failure to provide the agreed-upon service. I have attached the following documentation for your review
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December 2024 by Alejandra Ramos
had a very disappointing experience with Reed Kodama regarding a $170 package I shipped that was never delivered. When I contacted him for assistance, he was unhelpful and failed to provide any resolution. On top of that, when I asked to escalate the issue to a supervisor, he claimed he didn’t have one, which felt dismissive and unprofessional.
We paid a significant amount for a service that wasn’t fulfilled, and the lack of accountability and support made the situation even worse. I hope better training is provided to ensure customers receive the assistance they need in the future.
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August 2024 by Gene Bryant Tijing
Mister Harry and his genuine aloha is truly needed today more than ever. I appreciate his patience with me being in a rush and his kind words. Thank you very much UPS NEX Pearl Harbor for your genuine aloha and honest kindness, a hui ho!
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July 2024 by Bea Truesdale
Outstanding Team! Open till 1900, that's time for you to shop then go downstairs to ship it all. Location is close to shopping around the area in general, not just at the Navy exchange mall Pearl Harbor Hawaii. If you're trying to figure out how to pack all your souvenirs from Hawaii - worry no more. just ship downstairs on the first floor of the Pearl Harbor Navy Exchange Mall/Commissary.
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June 2024 by Manuel Aranda
I paid $115.81 to have a package sent from HI to CA.
I received the package with contents broken.
Very respectfully
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June 2024 by Patrice Summers
Everyone who works there is always polite and super helpful. This location has fast & easy shipping.
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June 2024 by Kendrick
Customer service was amazing from start to finish. From Greeting at the door to asking permission before handling my items that I plan to ship.
