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February 2024 by Anna Mahon
Great customer service.
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January 2024 by Les Koyanagi
They always take the time to cheerfully help with making shipping labels, photocopying, stamps, etc. even with a line and only one employee.
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January 2024 by Krista J Sorensen
The staff (the women anyways) are rude and so comfortable in their jobs and what they think they know they act superior to everyone. Its like they're all Stalins daughters. However every guy that works there is amazing. They remember the customers who come in frequently and treat them well. They actually have customer service skills. Have no idea how those girls gor hired unless its some sort of nepotism deal like all over Hawaii. Just pray you get one of the guys and you'll give the place 5 stars.
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January 2024 by Richard Hill
Services I've used: Packing, shipping, buying printer paper, Notary services, and lots of Amazon returns (on behalf of my daughter): I have had only positive interactions and anticipate the high level of service will continue.
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January 2024 by P. Marchese
Excellent and patient employees!!
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October 2023 by Koyu Wenty
Needed something enlarged and printed and felt like I was berated for my request. I felt like a child being scolded for just asking something to be enlarged.Sometimes we need expert advice and some compassion, none of which I received. Taking my 750+ pages prints to another printing shop.
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July 2023 by Darren Kossen
got charged $2.09 for clear tape for my amazon return... first time ever..
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July 2023 by D S
Convenient place to send parcels. However, it would be more professional if they would stop chatting or working on non-urgent tasks and acknowledge the customers when long lines are forming!
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June 2023 by BECKY McGuire
these guys are very patient and helpful especially with all amazon returns they have to deal with. hawaii kai peeps order alot of amazon
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June 2023 by Lyn L.
My go to place for Amazon returns. Parking is convenient and the returns are quick.I've also used them to ship a valuable piece of artwork to the mainland...they were great packing it up and it arrived in perfect condition
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June 2023 by Michael Condor
Sorry to say it, but this is the worst UPS store I’ve been to. This store lacks good customer service. Additionally, I was in there to drop off a (UPS) pre-printed label for a return. It costs $2 to print one page and $1 for them to use ONE piece of tape (not exaggerating) to seal the package—that blew my mind. I know things are pricey in Hawaii Kai but that is just crazy. I will purchase a printer/scanner before I go back to this store.
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June 2023 by Jesse Wolfe
Management sets the tone for customer service and this UPS defines that. I have had the unfortunate requirement to use this UPS often for notary, printing, and mailing over the past several years and it rarely disappoints in how bad the attitude and service is here. The manager is a grinch that the employees seem to approach with fear and maybe even loathing. Sometimes she has good days and you might see a smile but most days it is clear she prefers she was the only person in her shop as customers are a nuisance and prevent her from getting her work done lol.My last visit here I showed up 10 minutes before opening and was the only customer in the store when the doors opened. I completely forgot they had started requiring notary appointments so had not made one. Although I was the only person there I was told I needed to make an appointment for that day and come back a couple hours later. The manager couldn’t be bothered to look at or speak to me even though she is the notary and heard I was asking for notary services. When I politely pointed out there was no one else there and asked if an exception could be made since I had been waiting for awhile already, the manager never looked up from her papers and just said she had things to get done so I would have to come back. It would have taken no more than 5 minutes of her time and I would have walked out super happy and appreciative. But nope. I had enough of being treated like a nuisance at this place. I walked out saying that was the last time I would ever go there. And it was.
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May 2023 by Tina M.
I just moved to Hawaii Kai and needed some printing and copying done. The staff at the Koko Marina Shopping Center location is very helpful with great customer service. Eddie Hanohano was especially helpful with a print job I needed ASAP. I will be there at least once a month and I look forward to seeing them again. Mahalo nui loa UPS Store staff!
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April 2023 by Ed L.
I had an expiring passport I had to renew. Sooner the better. Like driver's licenses, they can be renewed in advance prior to its expiration date. With that said, I began the process. Only problem, I need a recent photo of myself to go with the application.I scoured around Yelp to see where in my local area I can go to for a viable passport photo service and not have to make time to go elsewhere. I scored and found a good one in Koko Marina shopping center. I didn't realize that the UPS Store did passport photo services, to be honest, but I was happy that they did. I arrived here around 9am on a Saturday morning. There wasn't any line and I got assistance almost immediately. After sitting down and having my photo taken against a white wall, I was told to come back in 20 minutes to process the photo. I was like, cool, and told them, I'll be back in an hour, so I could get a good workout in the 24 Hour Fitness gym nearby. After an hour or so, I returned to the UPS store and received my passport photos. The service was good and fast. It was cool to have this service within 15 minutes (or 35 minutes on the bus). While the UPS Store mainly oversees mailing parcels and other business functions, it's nice to have that extra service of passport photo processing. The only good thing about passport photos is that you need them every 10 years, if you renew regularly - generally speaking.The overall experience here at this UPS Store in Koko Marina shopping Center - Hawaii Kai was quite nice and familiar. It was nice to have the UPS Store here for its many conveniences and purposes. I enjoyed myself here, even though it was mainly for getting my US Passport renewed. While the price for passport photos was not cheap, I was glad that it wasn't pricier than I thought it would be. Currently, it was just under $20.00 for a set of 2 photos. I attached one photo to the renewal application and mailed it out the same day. I even asked the staff there to use their stapler to staple the photo onto the application. They were nice enough to lend it to me so I can be out fast and on my way to renew my passport documents ahead of the Easter weekend 2023. The staff was friendly and great of help. It was pretty cool that they were quick to help me. For the most part though, it was a quick and easy stop for me. The store itself was nice and probably air conditioned, although you can hardly feel It while in the store. The store was clean and very inviting for sure. They also sell various office products as well as provide the aforementioned mailing products and services too. They can be the one stop shop for all your business and mailing needs, and obviously, the ones who can take your passport photos for you. If you need to mail something or need that passport photo taken, consider coming here to the UPS Store in Hawaii Kai. They got you covered.This UPS Store is located in the Koko Marina shopping center in Hawaii Kai. The address is 7192 Kalanianaole Highway, 96825. They accept major credit cards, as well as cash I believe. As far as parking goes, there is plenty of parking here on the street level, and two floor parking lot where the Taco Bell currently is on the 2nd floor. The UPS Store is basically next door to the Koko Marina Consolidated Theaters. Can't really miss it. If you are like me, basically, routes 1, 1L, and 23 head out to Hawaii Kai from downtown Honolulu and the Ala Moana center area. Although there are other passport photo services sprinkled throughout urban Honolulu, I would prefer coming to this one in Hawaii Kai. The location is nice and you can do shopping or dining after you get your passport photo done and squared away. I like the service here, especially when there's no line. Definitely recommend coming here for all your mailing and passport photo needs.4.0 stars for the overall experience. 4.5 stars for the service. 3.5 stars for the prices.Support local!B
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December 2022 by Setsuko Blair
We checked website for notary and went to this place. Not only we had to wait for good 3 min, but then she told us notary is only 11:00-2:00 with food in her mouth. It didn’t say anything about their website.
