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March 2024 by Ryan M.
After completing my global entry application online I waited till It said I was able to make an appointment. After checking multiple times, the earliest appointment times at the office closest to me (not in Hawaii) was 8 months away! On my last trip to Asia, I scheduled a stop over in Hawaii for a few days to break up the long flight. Luckily I checked to see if there appointments available while I was in Hawaii, and there were! So instead of 8 months out it was only 1! I brought a bunch of documents to prove my identity, the ones I provided in the application and more. At the interview all they asked for was my passport, but I'd bring more forms of identification just in case. The officer who interviewed me was courteous and he explained everything and asked if I had any questions. I was told finding the office was difficult but I was given really good directions and also gave myself an extra 20 minutes before my appointment time. Being at the airport I had someone drop me off and pick me up after. HOW TO GET THERE The office is located between terminal 1&2. If you're getting dropped off head to arrivals terminal 1 and go thru terminal 1 and have them drop you off in one of the first zones in terminal 2 (zone 24-26) Take the escalator to the 2nd floor. The global entry office will be to the right, you'll see signs pointing you there. The door is closed and the officer will come out and call out the appointment time. FYI your global entry is good for 2 years after it expires to allow you to apply for renewal after the 5 year expiration date (be sure to login to your account and check when you are eligible for renewal). Also don't forget to declare everything when you travel or your global entry privileges will be pulled.
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February 2024 by Rand E.
Boy i wished i looked at the yelp reviews beforehand to know where to go! In terminal 2 international arrivals upstairs. The pictures posted are great. You go to the Global Entrance and ring the doorbell...they admit one person at a time. Bring your passport and answer questions and you're done. The officer was very polite personable and efficient.
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June 2023 by Daniel C.
A recent visit here for Mink prompted me to finally review this place. If you travel internationally, at least once a year, you have to apply for Global Entry. You will apply online and wait for an appointment date. Make sure you do this ahead of time because they are busy and sometimes you'll have to wait months to get an appointment. If you travel internationally often, you can do your interview on the way back from an international trip when you land at HNL to shorten the wait time for the appointment. US Customs & Border Protection is located between Hawaiian Airlines and International Arrivals in HNL. You go up the escalator and there will be signs. It's on the right hand side all the way at the end where a stand-alone wooden door resides. There are signs to read and you push the button to speak to someone. They do not currently take walk ins and are by appointment only. Staff is efficient by asking you a few questions prior to biometrics and a photo. You get your Global Entry in the mail shortly after. Parking was only $1 in the airport garage if you're not being dropped off. Quick and easy process with friendly staff for Global Entry.
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February 2023 by Lizel M.
Very friendly and professional during my interview. Not intimidating at all and answers all your questions l parked at terminal 1. It's in the beginning of terminal 2 if you're coming from terminal one. It will where the signs day bus tour. Don't go down the escalator. Walk straight and the door is right in front of you. Interview only lasts for 10 minutes as long as you're record is clear.
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February 2022 by Lyla D.
Initially, the Travel Security Administration was created in the wake of the September 11, 2001, terrorist attacks, formed under the Department of Transportation and tasked to take over all security functions of the U.S. Transportation systems (highways, railroads, busses, mass transportation, pipelines, ports, and airports). The attacks changed the way the U.S. approached airport security and marked the birth of the Transportation Security Administration. Seemingly overnight, passengers went from walking through security in minutes to having to show photo ID, remove their shoes and go through a stringent security screening before boarding airplanes. Before 2001 and since the founding of TSA, we have traveled domestically and abroad frequently and have seen dramatic changes to the airport and port security. Yes, we've had our share of standing in long lines, removing our shoes, and ensuring that we weren't carrying liquids, gels, and aerosols exceeding 3.4 oz. However, in late 2014, TSA PreCheck became available, and we signed up right away. We were about to renew our TSA PreCheck, which is about to expire but chose to apply for the Global Entry Trusted Traveler program because as the world reopens from the pandemic, we plan to travel abroad again. We submitted our applications online late last year, waited for conditional approval then scheduled our appointment for our in-person interviews at this service center located at the Daniel Inouye International Airport. Contrary to the Yelp marker, which for some reason points to a Universal Enrollment Center (TSA PreCheck, only) on Richards Street, the correct location for the Global Entry Enrollment is located at the Ewa end of our International Airport. We've seen and acquainted ourselves with the CORRECT location and its dedicated parking lot while peering out from the mauka windows near gates D1 & D2. I had scheduled our appointments about a month before our TSA PreCheck expiration which would give the Agency time to approve and issue our cards. We didn't have any issues locating the Enrollment Center, which is located on the second floor above the International Arrivals. Our appointments were 15 minutes apart, so I stood outside the Enrollment Center waiting for my husband before my turn came up. While waiting, another woman came up and was about to ring into the office, but I told her my husband was inside for his interview and inquired about her appointment time. Her appointment was after mine, and just then, my husband popped out from his interview and motioned me to enter the interview room. The agent on duty was courteous, friendly, and professional. I provided a copy of my appointment confirmation, Hawai'i Drivers License, U.S. Passport, and two utility bills showing proof of residency. He inquired about my intentions for Global Entry, captured my fingerprints, and then took my photo. Ladies, take note that you'll have your photo taken so you can either dress appropriately or "put on your face." I asked if I would be allowed to smile for the picture, and surprisingly, he said yes, which is unlike when you take photos for your passport. So, now, we are waiting to get the final approval for Global Entry membership (good for five years, upon approval) and card, which should take about 7 to 10 business days. The entire process, from online application submission to in-person interview was smooth and easy.
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January 2022 by Coleen M.
As of 01/28/2022 the Global Entry office is still on the second floor of the international terminal (west most side of the building). My appointment was today at 6:45AM. WHAT TO BRING: -Passport -Driver's License or ID -Utility Bill (my address didn't match my driver's license) -Appointment Confirmation PARKING: I uploaded a photo of instructions how to get to the parking (someone uploaded before, thought I'd update it in case you need help). Anyway, my experience for Global Entry interview. The parking situation was great! I did not want to pay for parking at the parking garage so I'm glad US Customs has their own little parking lot. It was easy to find and a short walk to the office. HOW TO GET THERE: From your parking stall you'll see a HUGE "US CUSTOMS" sign in blue. Walk straight past that sign towards the arrivals area of the airport. On the right you'll see JBL booths and right after an escalator to the second floor. Take the elevator up and it will be on your immediate right. There will be signs on the wall and a small corridor with a door at the end. (It's the door straight ahead, not left or right). I arrived a minute late because airport security SWEARS Global Entry was on the first floor even though I showed them the instructions that clearly state second floor (sigh, my advice don't listen to them). Once on the second floor, you ring the intercom (on the left side of the door) and state your name and appointment time. If someone is already inside, the officer will ask you to wait outside until their call you (COVID, duh). The space for interviews is honestly small, it fits like two people. INTERVIEW: I make it to my appointment and Officer Orcutt was super nice and informative while talking me through everything. I was asked questions that were on my application - he was pretty much verifying the information I input was accurate. They also ask why you want a Global Entry card (because it's $15 more than pre-check so why not, right? LOL). Make sure to bring your documents with you for your appointment! Also ladies, they take your picture so make sure you're prepared. Luckily from prior reviews, I read they take your picture so I came prepared, haha. Smiling is permitted in your photo (in case anyone was wondering. I didn't smile at first and then he said I can retake it with a smile LOL). Anyway, my appointment was quick and painless. I got an email from US Customs that I was approved on my drive home so my card should be arriving shortly. Thank you Office Orcutt! You made my Friday. :)
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November 2021 by Alvin A.
I first enrolled for Global Entry back in 2016. Fee is $100 for 5 years. It's an easy online application process which will ask you a series of questions ranging from personal info, passport doc's, current employment status and past employment & travel history. Once your online enrollment is complete, you have to schedule an in-person interview with US Customs at your local Airport. The interview process takes about 5 minutes with a few questions, finger prints, and picture taking for your ID. Your card will arrive in mail a few days later. There are benefits to having a Global Entry card because you can reduce your wait time when arriving from an International flight to a US Airport, you've already been prescreened prior to receiving your ID, automatically making you a low-risk traveller, allows you to bypass the processing line and utilize the kiosks in the International Arrivals Hall, and you're able to bypass Security when traveling Interisland and on Domestic Flights via TSA Precheck! This past summer, I noticed my Global Entry was going to expire in October 2021. I went online to renew my card, paid for the fee, and scheduled an in-person interview. At that time the next available appointment's in Honolulu wasn't until later this fall. It also gave me options of other US cities on the mainland to schedule an appointment as well. So I booked the first available for November 8 and kept that date for when I return to work. Before heading in to work, I went in on a Monday afternoon to the US Customs Office. I see there are signage saying that the location for renewal is at another secure office on the 2nd level of the Ewa Wing. Followed directions & signs, and it was just a few minutes walk upstairs. A Customs Officer name Hazel assisted me. She was so personable and accommodating as I was a few minutes behind. We talked stories and was mentioning only about 60 some Japanese paxs arrived in HNL earlier in the day! She also said many of my other work colleagues were walking in to renew their global entry too! That's a really good sign as more foreign countries will be reopening for travel in the upcoming months.
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October 2021 by Cherry M.
They are only by appointment since covid started, so no walk-ins allowed at all. You will have to go online, answer some questions and pay before anything else. Think I also uploaded my required documents. It was last June so I'm not 100% sure. It's October now, thats how long the whole process to get here for the interview. After you pay, you wait at least a month to get an email saying you got conditional approval and you can now schedule your appointment. I think my email arrived 6 weeks after I paid. Only when you get that email and conditional approval can you then schedule your interview. Earliest available for me was 3-1/2 months out. Getting to the Enrollment Office was confusing as it says on my confirmation, go to group arrivals in main terminal. I thought main terminal was Terminal 1. I dont know why they don't just say Terminal 2. It's from there that you take the Escalator up. When you get upstairs, there is a sign that says Enrollment Office is to the left. It's just maybe 10 feet away from that sign that you will see door on the right side. Ring the doorbell. I arrived 6:30 for my 6:45 am appointment even if I had to walk from Terminal 1 Lobby 1 to Terminal 2 Lobby 4. Process itself took only 15 minutes where efficient lady scanned my passport, asked a few questions, took my picture and fingerprints. Very courteous, efficient and professional lady. She said I will get email in 2 days and my card in the mail. This Office deserved 5 stars. Its not their fault process takes long or instructions to get there are confusing.
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April 2021 by S S.
The officer (I wish I could recall her name) helping us renew Global Entry was awesome. We were pressed for time because of a departing flight and a kind lady allowed us to swap our appointment time with hers. The officer was super nice and helped get us on our way in under 10 minutes. It was such a great experience.
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February 2021 by Faris G.
The Enrollment Office is on the departure level above International arrivals Terminal 2. Make sure to make an appointment for a smooth transaction. My experience with the officers: " Very friendly and helpful "! It took 15 minutes. My appointment was 6:15 am ( my preference ) to avoid traffic into the airport.
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February 2020 by Scottie K.
It wasn't very easy to find, but once you are there, the interview process is very quick. Didn't take more than 10 min! If you Wes dIrections, you can visit our my blog at thecreditcardhacker.com
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February 2020 by Tanuki D.
I am writing this to provide some basic information about the Honolulu Global Entry Office; Located at the Daniel K. Inouye International Airport, the office is on level 2 DIRECTLY above the International Arrivals Exit aka Customs Exit. If you are looking at the International Arrivals Building from street level with your back to the street, The Global Entry Office is one floor up DIRECTLY above it. There is signage indicating the location, but it is a secure office so the office door is a plain brown wooden door. Upon arrival, you need to need to ring the buzzer to alert the Officers of your arrival. There is no dedicated Global Entry Parking so you will need to park in the regular airport parking structure. Unfortunately, there is no validation for parking. The Global Entry Interviews are conducted by U.S. Customs and Border Protection Officers. The Honolulu Global Protection Office is NOT a full time Global Entry Office so it is only staffed between 6:45am and 7:45am (appointments only) and 12:00pm to 2:45pm (appointments only). Appointments are strongly recommended, however walk-ins are accepted on a case by case basis. If attempting to be interviewed as a walk-in, you will only be able to be assisted as a walk-in between the hours of 12:00pm and 2:30pm. This is due to staffing restrictions, and is the only time the Global Entry Office is fully staffed. Also, the only way to ensure service is via scheduled appointment. Although the Officers will try their best to accommodate walk-ins, there is NO GUARANTEE you will be interviewed as a walk-in due to any myriad of circumstances. Please keep that in mind. An available alternative to scheduling an interview at the Global Entry Office is called Enrollment On Arrival. This option can be available to you if you are planning on taking an international trip. No appointment is required for this service. Upon arrival at your first U.S. Port from foreign, you can be interviewed by a Customs and Border Protection Officer during your Immigration Inspection. If choosing this option, please alert the Officer in Immigration that you would like to conduct your Global Entry interview at that time. Very simple and convenient. Global Entry interviews take an average of 15-20 minutes. Please remember to bring your passport with you or else your interview cannot be completed at that time.
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December 2019 by Mark S.
I appreciated Michael C's directions, but was a little confusing to me. Walking at ground level is difficult due to vehicle traffic. Also some older reviews were for the previous location. Here's my take... 1. Get there early for your appointment, not just on time. Because you will spend time walking and looking for the office, and most people there don't really know it. 2. Make sure to bring your passport and driver's license (and any other documents indicated via your confirmation page on your account). However, all he looked at was my passport. Don't need any more money either. 3. The airport and the parking is confusing, and not setup for walking between the terminals. Less confusing would be to park in the main parking. Because I parked in Inter-Island (Terminal 1) garage on level 5, I found the moving sidewalk to get to Main terminal parking, at level 6. I went down to Ground, crossed the street to the international end of the main terminal. 4. Once at the main terminal, go up the elevator to level 2, then walk (Ewa) on the outside main walkway almost to the very end. There is a wide corridor with a visible sign on the wall just before the end - you cannot miss it. 5. There are sitting areas in the terminal in case you are early for your appointment, but be by the door for your appointed time. 6. At the end of this corridor is the door to the office. There are instructions on the door to the office, "Ring the doorbell one time only". And this applies to the white normal doorbell, not the video one. They will ask you to wait via the intercom. The officer admits only one applicant inside at a time. 7. The officer will immediately ask for your passport. He only asked me why I wanted Global Entry. You may be asked more questions. Your photo and electronic fingerprints will be taken. That's it. The total time of the appointment should be around 10-15 minutes. 8. You will receive a final approval email within 48 hours. And receive your card (he showed me one) within 10 days. He said you do not need to bring the card during travel, as scanning your passport will show them you have Global entry. I hope helps!
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October 2019 by Santi M.
They accepted me as a walk-in for Global Entey interview when I was coming through the airport. I had my application submitted and scheduled an appointment for a future date but when I walked by the office i thought I'd give it a try and see if I could get it done since I was at the Airport. The walk in was based on how busy it was. I waited 2 hours but felt it was better than returning to the airport.
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September 2019 by Nadine C.
Returning back to the USA... Unlike other reviewers, I do not have Global Entry. I'm just a normal passenger with a regular American passport. During this visit, I returned home to Honolulu from Hong Kong via Manila. I completed a US Customs form on the plane (Philippine Airlines) and stated that I was not carrying questionable items such as fruit, meat, and soil. I also stated that I was bringing in less than $10,000 worth of goods/currency. When I arrived at the office, I scanned my passport at one of the kiosks (which asked similar questions as the form). There were several lines and we were guided through to the face-to-face interview. Everything ran smoothly! We all proceeded to the baggage claim and went out the doors. Group tours exited to the left and individuals used the door on the right. I thank our Federal workers for keeping our country safe!
