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March 2024 by Vilas Pendse
The clerks at the desk are REALLY nice. Like, I couldn't imagine being that nice if I had to deal with stupid customers 8 hours a day. I would get so sick of them.They are really, really overly nice for the amount of B.S. they have to put up with. Compared to the Post Office where I moved from (Queens, NY) they are super nice.
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March 2024 by doralei Tfualau
I’ve been calling regarding my package and I spoke to customer service and I was told to wait for supervisor to call me regarding my package that they can’t deliver bc it flag an unknown adress with their system . It’s been a week and still haven’t heard from the supervisor . CSR I spoke to was rude and very unprofessional. I left a voice message and when he returned my call , I answered hello and he said yes and I said who’s calling and he said I’m returning your call . I couldn’t believe how lousy he was . He did not introduce himself . How would I know he’s calling from the post office . It can be anybody I talk to a lot of people . And than top of that he verified my address on the package it’s correct . And I asked him how can it be an unknown adress when you just verified my address . He said he don’t know and he’ll have supervisor to call me. He also said if I wanted to come by and pick up from the post office and I stated no I can't and want my package redeliver bc k don’t drive . They carrier did not leave a ticket at the door or in the mail box for me to pick up . And now I’m trying to call and they’re not answering. How did usps hired these horrible people to represent their product. Customer service department? They obviously dont like their job .Okay the carriers don’t deliver the package bc of and unknown adress . (No ticket or slip left for me for pick up at the post office ) and customer service only deliver a wow poor and horrible service to the people over the phone .. just all WOW! A nasty bad WOW! I have a really bad experience with you folks on a simple matter . I’m not expecting you to be perfect but at least have some sense of urgency to return a call and be professional if your carrier didn’t deliver my package for whatever reason . Im thinking about calling the higher ups of USPS if I don’t hear from you folks by sometime next week .
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February 2024 by take tonbo
Busy PO. Don’t come here unless you have to. Adequate parking but if crowded long waits. I try to go elsewhere.
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December 2023 by Nanci Both
The truck drove up. He honked his horn, put something in the box and drove away. He made no effort whatsoever to deliver the letter. By the time I got my shoes on, he was gone.
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October 2023 by Jimmy Fung
The main part of the review is for after-hours access. Facility is large with ample parking, and it looks to be a hub for other areas. No drop-off box for packages or APS machine. There is a street side mail drop, and it looks like the lobby access is Monday thru Saturday during business hours only. I prefer going to the main office on Aolele since it has outside APS machines and drop-off bins. However, this location has parcel bins outside for neighbor residents for whom this is their local mail center so that must be nice for them.
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September 2023 by Chuyun Zhang
You can’t even borrow a tape from them . Ridiculous . Like only 2 inch is needed. They can’t lend you.
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August 2023 by Alpha
I got a PO box and instead of forwarding my mail they put it on a vacation hold for a month. For everyone here English is a second language. Good luck communicating your needs.
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August 2023 by Jailyn S.
Very rude employees, terrible post office I hate when I miss a package I have to come to it up here. Terrible attitudes all the time
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June 2023 by David K.
These guys that control the post office at Honolulu headquarters are epic pr*cks. They are horrible to both employees and customers alike. Terrible people whose sole focus is power and control, nit competency.
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May 2023 by Nancy Rowe
Why were the drive through collection boxes removed?
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April 2023 by Stick M.
rude. And the one essential thing is missing: a simple TABLE. Because people need to use pens and markers and tape and everything.
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March 2023 by Anna Lenhart
Arrived right after 10am. Longest line I've ever seen in a post office
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February 2023 by Mari T.
Ample parking in the front, usually not too long of a line, and they are very friendly. I was going to mail a box for work and she suggested we use the flat rate box to cut the price in half since it was heavy! What a kind suggestion!
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January 2023 by Sirichok C.
All staffs here are super nice and kind to me. The bob hair lady helped me to send to stuff to mainland and she suggested how to ship it in cheaper way. Not only for me, she also suggested all of the customer who she had to take care of 5 stars for her
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December 2022 by Mackenzie Payne
This is the most efficient post office I’ve ever been to. Doesn’t matter if the line goes out the door, they have someone working the line to help things run smoother. I came home from my most recent trip and my boyfriend as me how it was, and I boasted about how efficient it was and how helpful everyone is there and that “this is my favorite post office I’ve ever been to, I should leave them a review for their hard work”. His reply was “well you are a weird person who mails stuff a lot so that’s saying something. But you shouldn’t leave them a review because then more people will go to your post office and it will be ruined”. Well I’m not gatekeeping, but hopefully their efficiency doesn’t cause them future undue stress. Thanks for your service!
