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January 2025 by Kayla Hodges
Super easy and convenient experience. I’m so glad another reviewer mentioned there’s a parking lot across Pensacola under the bridge. Plenty of parking spots open vs the small parking lot next to the post office. There’s a self-service kiosk in the foyer of the building where you can do nearly anything you need to… Print labels, ship packages, get insurance for your package, weigh and measure dimensions for packages. And the foyer is open even during off hours, so you can visit the Post Office when there’s no line and do your business then. There was a super friendly and helpful lady in the foyer today assisting people as well! Zero complaints, will definitely use this location again.
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January 2025 by Sayuri Blondt
The older Asian lady on shift at 4:20pm at this location is point blank racist. She accused me of stealing a letter and a card as I brought it up to the counter to pay for it. I stated repeatedly that I was going to pay for the card and she kept repeating that I had to pay for it with a scowl on her face. She had already convinced herself that she wasn't going to listen to a word I said. I left because I can't allow that type of treatment as it is harmful. The other lady behind the counter just watched and didn't say anything so I took her silence as consent that that behavior was okay for her as well. If you have a darker skin tone or don't look a certain way be advised. Certain players here are racist and it's very disrespectful to customers.
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August 2024 by Calvin Lac
People here seem like they don't like their job. Bad attitude.
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August 2024 by C Wong
Tried calling. Recording says they’re closed. The published hours say they close at 4:30 and it’s 3:48. Since I can’t lodge a complaint by phone, here it is: my new postman sucks. He leaves my Amazon boxes curbside. What an thing that rhymes with gas.
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June 2024 by Layne Arakaki
Never enough parking. Tip: bring a friend who can run out and drop packages/check mail while the driver stays in the car without ever having to enter the parking lot.
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June 2024 by Elena Poluboyarinova
My dear postman has not accepted the letters that I want to send for 10 days. He's just in such a mood. Or he can't read.
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February 2024 by Steven Gregory
It's was fast and Aloha service
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February 2024 by Redsectora 21
It was empty and the clerk was friendly.
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February 2024 by Chlo D
Very efficient.
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December 2023 by Ryan McCarthy
Parking lot is very small. But the staff usually seems fast and friendly.
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December 2023 by Osamu Ono
Went to buy a stamp for 66 cents, and paid $20.01 since I needed change for something later. The cashier only gave me 35 cents. I told her twice I gave her $20.01, and she couldn't even remember if she gave me change but then said I gave her $1. Then she asked me if the package that she had on the counter from her previous customer was mine and I was like "that was from your previous customer." She can't even remember who or what she helped with the customer right before, and I overhearded her say that she accidentally put today's year is 2025. She took down my information and told me that she will call back today or tomorrow if the cash register is off. I sort of have my doubts, but we'll see.Never coming here again, even if it means I have to drive to the Ala Moana location.
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December 2023 by 1012 StorQuest - Honolulu/Kakaako
Workers at Makiki Lunalilo Station is #1 Best customer service Maya, Aaron, Tina, Shirley & PK da bestest! 10 STARS!
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December 2023 by Karen Robles
The employee name Tina was horrible rude person but the supervisor is very beautiful person and nice
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November 2023 by Judy Magin
96822 P.O.Totally incompetent. Twice had bad Hold Mail situations. First one, they continued to deliver. Now they have LOST 3 weeks of my First Class mail and only delivered magazines and catalogs. Informed delivery had advised me I have much more than that.
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July 2023 by ̃*•.кingof匚yberia.•* ́
I live in the neighborhood serviced by this post office and drive by 5 days a week. There's almost always a queue of cars 6 deep waiting to enter the small lot. There are only 11 stalls in front, 12 if you count the handicapped stall. Do few customers know about the large public parking across Pensacola Street, or are they afraid there won't be enough open stalls?That said, the post office staff provide fast service. Two counters open, and there is a hallway of P.O. boxes in the back. One ⭐️ deducted for the inconvenient location-- Lunalilo is a one way street going Ewa, and Pensacola is also one way going towards Ala Moana.
