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February 2024 by Seagem Fix
Always nice and super friendly and helpful
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December 2023 by Pocho Girl
Worst customer service. After our last 2 mail carriers retired we have the worst service. If our regular carrier isn't off then the mail is delivered properly. We used to get our mail by lunch for years and then our carrier retired now we get our mail between 1 and 5 pm daily sometimes later. We also always seem to get someone else's mail or our mail is delivered to the wrong address never fails. I use the informed mail app that sends you an email every morning with a picture of all your mail for the day and when you don't get that piece of mail you are told it was scanned in but not necessarily will be delivered today. The supervisors don't seem to know anything about operations or anything. I don't know why they want feedback when they don't seem to take anything into consideration. We have NEVER EVER HAD SO MUCH PROBLEMS WITH RECEIVING OUR MAIL IN THE PAST AND IN A TIMELY MANNER. Our mail gets delivered so late we are not able to go down and correct the problem since they are closed and have to wait until the next day. I asked for a phone number so I can speak to a live person and the lady at the counter looked at me like I was an idiot, like we don't have real people to speak to. I had to insist for a phone number and she gave me the number to the Hawaii Kai Post office and I told her I didn't want to speak to anyone over there, I want to speak to someone else because the supervisors don't follow through like they say and give you a call back and just don't seem to care. This last time I went down the lady went to the back to I guess let the supervisor know and you could hear them laughing. She cane back to the front and gave me some bs excuse and I said yeah whatever cuz I could hear them laughing. She turned around and went back to the back and I guess she thought I left but I didn't I was waiting to get contact information to call someone at USPS to complain and when she came back up she looked shocked because they were again laughing and I took it like they didn't even try to track the package or anything. Mind you she had a line and no one else was up front helping the other customers. Everything is file a lost package claim and I asked for help because online it says they will help you and he refused to help me. You would also think that with all the complaints the supervisors would talk to their workers but its a job just show up and collect the paycheck who cares that mail is always misdelivered. There needs to be some type of consequences for the mail carriers especially if the same ones are getting complaints for the same thing.
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December 2023 by D S
The most inefficient and ignorant management! Most unacceptable slow service! It seems that they're intentionally testing a decent customer's patience and tolerance in regards to time and efficiency!
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December 2023 by Robert
This location is large enough to accommodate your daily mail needs. Different types of boxes and envelopes are available but there are no spaces where you can prepare your items if you haven't already done so. Those spaces have been taken away possibly due to COVID. Over-the-counter mailing services can be challenging at times if the staff is busy. There are at least 6 counters in front but usually only 2 postal workers servicing customers.
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December 2023 by Lori Kodama
Knowledgeable workers. Reasonable wait times.
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October 2023 by Mark S
This location is terrible...terrible service, terrible kiosk, terrible communication skills...just terrible.Convenient, but lacking in so many ways in serving the community.The kiosk doesn't work properly most of the time, and when I asked for help, no one comes over to assist.I had one refused package to be returned to sender, got the okay from the oldest Asian woman that's been there for years, then I get notice and another notice to pick up the package at the post office! I refused to stand in a long line to refuse the package a second time...and because of her idiocy (pardon me), I didn't get my $120 refund for almost 2 months! Initially she asked me, are you sure you don't want to open the package and send it back? I assured her affirmative...and still she fails to do so, and has me notified to pick up my 'refused' package twice, stating, 'if you do not pick up your package by this date, it will be sent back to sender'...YES. PLEASE DO...the first time!Even their carriers can't get my packages delivered correctly...it's either out in the open for passersby to help themselves, or outside next to the AC drain, or out in the elements, where it's been rained on a few times! I've voiced my concerns numerous of times online, assured that it will be taken cared of, but lo and behold, it's outside once again! The only carrier to have the decency and respect for our packages was our longtime carrier, Donna, whom I believe is semi retired, or working part time?? Anyway, a number of her replacements don't care and are lazy to leave it at the front door, which is a mere 15 feet from where it's placed...
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September 2023 by take tonbo
Unlike some other posters maybe I’ve been lucky. Efficient service. Short wait times. Pleasant staff. Nothing to complain about but hey…I’m a convert from LA post offices!
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July 2023 by Maria K.
Not the first time they deliver a package that does not belong to me and every time I gotta take it back to the USPS post office. This time they delivered a package I ended up calling them because I'm tired of going there. And the dude calls me back after I left a voicemail, tryna blame me for stealing a package when they didn't do their job correctly. First of all if I wanted to steal the package I wouldn't have been calling to get it delivered to the actual recipient. And no need to yell at me and blame s*** when it's actually the fault of the USPS. Especially knowing how they constantly don't pick up MY packages that I request pickup THROUGH THEIR APP and get an email that they picked it up when it's still in my house. And I have a freaking camera that records everything. Worst USPS ever. !!!!!!
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May 2023 by Adam Beatty
Utter trash. Worst service on the planet. They're only good at serving us a bunch of corporate spam that should be illegal and classified as harassment as well as an ecological disaster. Their AI is in atrocious waste of time. Don't bother calling them because you'll never be able to get to talk to a person If you don't have a tracking number even though there's hundreds of reasons you might need to speak with a person without having a tracking number. I absolutely hate America and I hate the tech industry. I hate the corporations. The government is in bed with them, nothing but corporate fascism and abuse of the poor with no sign of any of its stopping. Time for a revolutionary war, apparently?
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February 2023 by Mari T.
My old local post office. There is ample parking in the front and rarely a line. The drive through drop off is also very convenient.
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January 2023 by Victor P
Terrible service especially one of the younger female staff wears glasses very cold attitude not even bent on requesting a small piece of tape to use it on!!! Sad ?
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October 2022 by Trent Nishibun
Got here 12:50 pm on a Tuesday. It’s everyone’s lunch hour so it’s fairly busy. 4 people in line & 4 people came in behind me. Exactly one person working. You’d think they would stagger lunch so they wouldn’t leave one guy working by himself at noon.Just left - 1:17 pm.
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September 2022 by Stacy S.
This is, by far, the worst post office I've ever dealt with. I had ordered a colored pencil portrait of me & my late father, and the painter mailed it in a stiff cardboard envelope with a stamp on it that clearly said, "do not bend". And what does the mail carrier do? He literally bent the envelope in half and shoved it in my mailbox. He could've placed it in front of my door, but I guess that would've required extra steps.When I took it to this post office to report what happened, the supervisor said that they usually tell people not to place items like that in envelopes that can bend. Well clearly this envelope was not meant to bend, but the carrier decided to force bend it anyway. Then he tried to place blame on the fact that it could've been damaged prior to arriving to their post office. Whether that happened or not does not take away from the fact that the carrier BENT the portrait and shoved it into my mailbox.The supervisor said he can talk to the mail carrier about it, but he didn't even take down my name or address, so how would he know which mail carrier it was? Clearly he lied to me just to get rid of me. Finally he said there's nothing they could do and that I'd have to file a claim online. No apology, no aloha.
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June 2022 by Tiffany V.
I really like this post office. It's clean and the employees are always so very helpful. Today I went in to buy postage to mail off my passport renewal. I didn't catch her name but clerk #9 was so helpful. She did a look over my things to make sure I stapled everything to the paper as needed, verified the mailing address (get this; she knows the passport office address by heart), and she made sure my money order was written out correctly. How sweet of her. She did all of this out of the kindness of her heart and it really made me feel special as a customer. They were busy and she really didn't have to go out of her way to help me. There is a gentlemen who works the counter here most days. He is also so helpful when I come in. There are many rumors that the post office will close one day. I really hope not. We need the post office and their employees and when you have such good attentive service, you don't want to let that go.
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April 2022 by Steven Williams
I live in an apartment building that has a bank of mailboxes for packages. More than once, the carrier has put my package in someone else's mailbox.I never know who has it and of course, they keep it!
