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October 2023 by Chris B.
Christian was my sales person on 10/24/23. He was more than excellent!!! Very professional and honest. The transaction was a breeze. He made everything so easy and clear. Choose him for any tranasctions you have at Maui BMW. You wont regret it . Many Mahalos to Christian.Chris and Teri in Kihei
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September 2023 by Jenn Payne
The staff here is amazing and kind. My battery died and they went above and beyond to help me be able to continue helping my community through volunteering. I appreciate the support and team at BMW Maui tremendously <3
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September 2023 by Hyong Choe
I had an good experience, so pleased with BMW when I need services, replaced new brakes, annual services.The customer service was outstanding.I Really appreciate and would love to feel my best satisfaction for the future too.Thank you!!!
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August 2023 by Cezanne Mazur
Even though I didn't end up purchasing a car from BMW Maui, I feel compelled to share my exceptional experience with them. After losing everything in the Maui fires, I reached out to BMW Maui for assistance in inspecting a vehicle that I was considering purchasing.The level of support and compassion I received from the staff was truly heartwarming. Despite not being a paying customer, they treated me with the utmost respect and dedication. They thoroughly inspected the vehicle, ensuring its safety and reliability, and provided me with valuable insights that helped me make an informed decision during a challenging time.The dealership's willingness to go above and beyond for someone who wasn't even buying a car speaks volumes about their commitment to the community and their genuine care for people. I'm immensely grateful for their assistance during such a difficult period.BMW Maui's exceptional service, even in non-traditional situations, sets them apart. Their kindness and professionalism have left a lasting impression on me, and I wouldn't hesitate to recommend them to anyone seeking outstanding automotive support and care.Thank again, especially to Lahela & Vania for all your support.With sincere gratitude,Cezanne Mazur
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August 2023 by robert leyba
From the moment I walked in and greeted with a warm aloha I knew this would be the place to help me with my car repairs. I was updated and kept informed as the work progressed. When it came time to pick up my baby it felt good to know that they did everything to take care of me. Mahalo to the team at BMW.
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August 2023 by Paul MacLeod
Excellent service. Marc was very knowledgeable about my vehicle and was able to inform me of what service was needed now and in the near future. It’s not cheap by any stretch of the imagination. I do think it’s worth the ease of mind knowing that quality parts are being replaced by a quantity service technician.Had to take my Mini in again in August 2024. Check engine light was on. Later that day I received a call stating that it was an issue with a sensor, it would cost $570 to fix and they’d have to order the part. They did give me a nice loaner to drive. About 6 days later the next communication was that my car was done and the total was $990. Over $400 more than the original quote. When I picked up my car I was given the breakdown of the repair cost. The PART was $570, I was charged $150 to have the issue diagnosed, $250 for labor and other miscellaneous charges. The bill drafted that I was contacted and authorized the additional charges- not true. I don’t know what to say. They’re the only authorized service center here but that shouldn’t mean the customers get taken advantage of. I’m really not satisfied.
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July 2023 by Steve P
I am not a person that buys cars from dealerships. That being said, Sean at Maui BMW absolutely did us right and we picked up a nice Honda Odyssey from them. Efficient, fast and thorough. The team was able to expedite getting me the registration and title and I had both in one day. Very pleased. Thank you for your great service.
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July 2023 by Susan Arnel
My recent & first experience with BMW of Maui, Service Dept, was extremely satisfied! Mark, Service Advisor, kept me in the loops with the status of my vehicle the entire time & was nothing but pleasant! The mechanic(s) even sent me a thorough video of what was done to the car & finished it in a timely manner! Prices appeared fair & they will not disappoint ?
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July 2023 by Melvin Ragudo
Service was awesome! Got there early and in 2hrs service was completed. Also, love that they send you detail video of the service that was completed. Very reassuring that everything was checked and all was good before taking off.Much Mahalo BMW Maui!
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July 2023 by Fred Spanjaard
These people are extremely professional courteous and have great customer service. They go to the extent of providing a three minute video tour of the inspection of your car so you know exactly what the mechanic is looked at and done. I feel like it has high integrity and they are very thorough. I highly recommend the service department
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July 2023 by Wendy Sayles
I’ve been a BMW driver on Maui for many years, honestly dread filled when my car needed servicing. My recent experience was different in all important ways. Friendly, efficient, and helpful, from the first call to the check out-even offered a loaner car!I missed one thing: my car though washed wasn’t vacuumed. If this is the trade of to the other, I’ll take it!
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July 2023 by Michael D.
Excellent professional, friendly customer service! Totally satisfied! Expectations exceeded! Marc and Vania are fantastic! Highly recommend!
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July 2023 by Michael Hadek
This BMW Service Team is EXCEPTIONAL!Superb customer service and information. We also appreciated the video inspection of our i3. We will continue to return. Additionally they were able to remove difficult water spots!!Their quotation on new tires is significantly more expensive than the competition if they need to be ordered which is a disappointment.
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June 2023 by D Y
The folks at BMW make you feel taken care of. I do not even own a BMW, and the service center still provided amazing care to my car at an affordable price. This was a refreshing change after dealing with sub par service across Maui’s other garages for years. Do yourself a favor and give them a try.
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May 2023 by Stephen Kizel
Can’t say enough about the experience I had at BMW in Maui. Christian was awesome, handled everything quickly and efficiently. I came in to see a used car and he was all over it! From immediately greeting me upon entrance to the dealership, to quickly retrieving the car for a test drive. A great conversationalist during the test drive, listening and asking questions pertaining to the car and my reasons for choosing that particular model. Knowing when to talk and when to listen is important, it’s something that out society has forgotten. He was a gentleman and a large part of my experience at BMW Maui. Even when I told him that I several other cars I was interested in at other dealerships he was pleasant and assured me that he would see what the best deal that could be done for the car I was interested in. All said and done, I chose BMW Maui as much for the excellent service of Christian as well as a great deal for the car! Thanks!
