-
April 2024 by Eunice B.
If i could give this vet a zero I would. They UPCHARGE you and steal your money by manipulating your emotions for your beloved pet against you. I recently brought my cat in for conjunctivitis seeking antibiotic ointment and the vet used scare tactics to have me agree for a "complete eye exam" (whatever that means) which cost 175$ extra only to be told that yes, she has a eye infection and yes, she needs antibiotics. DO NOT GO HERE UNLESS IT IS AN EMERGENCY. These people don't care about you or your pet they just want your money.
-
March 2024 by Michelle L.
Maybe we should get used to bad customer service and out of date veterinary practices just because we are on Maui?? The front desk is rude when you walk in, and if you call they put you on hold without ever answering, not even an option to leave a message. The actual vet spends about 2 minutes with you if your lucky. Most your interaction with be with a tech that cannot answer a basic question and runs out to ask the vet to get an answer. Then to make it worse, it is outdated services that the vets on the mainland shake thier heads at. We are not a third world country, and pay a very high cost for all their services. I would hope they would have up to date practices in place.
-
March 2024 by Russ C.
I brought my dog in because his rectal area was swollen and bloody. As she looked at my pet, the vet said "that doesn't look good", and quickly went down the list of what could be done should it be cancer. She went through the options I had so quickly I had to ask her to please slow down so I could fully grasp everything she said. After listening to her I decided to do the biopsy to find out what we're dealing with, and go from there. I was told I would hear back within a week (a couple of people said I'd probably hear back from them sooner). I waited anxiously all week and no call. So I called at 4:30pm on the day that made 1 week, only to be told the vet was on vacation. The person I spoke to on the phone said she could email me the results, which I felt was such a disservice. I told her I wanted to talk to someone, not just receive an email. She then suggested I could wait another week until the vet that helped me returned from her vacation. I told her that I certainly didn't want to go through another week of anxiety just waiting.. I've read a few reviews and what seems to be consistent is how there is a definite lack of empathy for pet owners, and honestly, I don't think that's too much to ask. Our pets are after all, a part of our families and the love and concern we have is real and should be acknowledged. So disappointed in the service provided, everyone seemed to be simply "going through the motions" Anyway I am not the type of person that normally writes reviews. I usually take things in stride and just make a mental note.. I just feel this little tidbit should be shared so the next person treated like I was won't be caught unaware.
-
March 2024 by Janice L.
Terrible place Rude staff They are nice to certain people. Thye not even greeting me . 3 days my cat hospitalization only last day 10 min dr calling can discharge my cat I want to hear from d/c instructions by Dr but the technician came out with med and print paper I have alot of questions after care, but they said f/u with my regular vet Staff rude, not kind horrible Nurse scans me like I have to much question The nurse nice to certain nation I feels discrimination
-
March 2024 by Emilia P.
All they care about is how you're going to make the payment. They hand over the pet as if it were a bag of trash, no explanation of what they did or how the animal was. I took my cat, and all they did was take money from me by putting bandages on. All the 'doctors' tell you different things. They are a disaster! I do not recommend it at all! Scammers! They have no love for animals, only for the beach. They play with people's time while laughing behind closed doors. When I took my cat, the first thing they did was give me a very basic diagnosis without much exploration. They said they had to clean her paws and bandage them, and I had to visit the vet again within 3 days. Today, when I went as scheduled, two emergency dogs arrived with us, and they told me it might take 3 hours to change my cat's bandages due to that. When they called us to pick him up, they made us wait another 30 minutes and handed me the cat DRUGGED without my consent.
-
October 2023 by Sherry Sostmann
Top expert animal veterinary care! Wonderful reception desk staff that greet you with a aloha and a beautiful smile, as well as the veterinarian assistance’s! I’ve been seeing Dr Curtis for many years now caring for our little Britnee. I trust him explicitly with our little girl!! He’s extremely knowledgeable, professional and cares truly for the wellbeing and wellness of your pet! I highly recommend him to family and friends! Thank you Dr Curtis with much aloha and blessings!
-
October 2023 by Stefanie Roberts
Would not recommend. Use to go to west Maui animal clinic. Central Maui was a terrible experience. We took our sick dog in after we waited 4 days for an appointment. They did labs kept her over night with fluids and meds. Picked her up less than 24 hours and she looked to be on death’s doorstep. Brought her home and in less than 8 hours she had perked up was walking drinking fluids. Was told to bring her back in at 4 that day. Her labs had improved and she looked much better but still told us basically it was worthless and should put her down. Charged me incorrectly and didn’t even call in the medication as they said they would. The nurse was not caring or empathic. Also after spending over 1,500 no telephone call the next day to even check on. This is coming from a healthcare worker, show some compassion and empathy! The lady from Lahaina was very nice and front desk staff was nice, but that’s about all I can say positive.
-
October 2023 by Suzanne Reardon
This vet is awful and the way he runs his business is shameful! He gave my dog 2 knee surgeries... a week later the screw in left leg came out!... when I brought my poor pup back they still charged me almost 400 dollars after I had just paid 4 grand for original surgery... they treated us so cold the reeptionist treat me like criminal when I was late on the payments they forced me to pay for a second surgery thatwas a redul5 of negligencea result
-
August 2023 by Maria Alvarado
I had not had a problem before. Great vet and before this encounter… the staff was always very polite. I came in to ask if their might be a pill form to the medication prescribed for my cat.The very rude and inadequate receptionist (dark long hair, tall, Asian lady?).She interrupted her co-worker to be very rude to me (shorter colored hair lady) I stated what I was looking for. The associate seemed very annoyed and asked me the same question three times. With the same answer. I did not know the name but it was for his kidneys.I still don’t have a follow up call or email. I am disappointed because we have limited options. There is no need to be that way when people are coming in asking a simple question.
-
August 2023 by tita l
horrible experience i’ll never forget. so unfortunate that they are the only 24 hrs hospital I know. money oriented. 2 my cats died after given pain killer drugs from there. rude staff in er at night. first case to my girl they said oh because kidney disease is pain. she was awake when saw vet, she was unconscious right after got that drug. months later in er they even administered to my boy without told us before, we waited in the car and he was unconscious after from this hospital only 30 minutes. he was awaked when we brought him in. when we asked why gave that to him the answer only because he’s in pain. both cats have similar symptoms before passed away although they have different illness, cold frozen after returned from the hospital. when we call they only said yes that pain killer just make them relax then why my kids died. in fact other vets in other hospitals not recommended that drugs for patients with kidney disease.
-
August 2023 by Juli Hickenbottom
Finally found a vet that correctly diagnosed my dog, Sophie. Dr Gehring was very thorough and compassionate during Sophie's exam. She recommended blood work and x-rays. We found out Sophie has congestive heart failure with fluid build up. Sophie was hospitalized a few days in oxygen and then returned home with several pill medications. She's so much more active and is back to her normal self again. I cannot thank Central Maui staff enough. Mahalo Dr Gehring, I can't thank you enough.
-
July 2023 by Honest Jay
Horrible staff. Vet didn’t know what she was talking about. Almost everything she said was wrong. Literally, every diagnosis except one was wrong. But wait! The one correct diagnoses (a broken extremity) was never even addressed in this $1300+ visit! Additionally, they have the rudest, most callous vet assistant, young, skinny, fake eyelashes white girl with foreign accent, spits out prices with no explanations and then expects you to sign a bill that costs over $4000 without any logic or discourse. When I repeated and summarized her three options when I told her $4,000+ for a one day visit that did not include any surgery, just supervision overnight, she said my only options were to murder my pet, relinquish it to the clinic, or find someone to sign it over to and pay for it, all within two minutes of ever meeting this young 20 something year old girl who wouldn’t give her name or wear a name tag (she’s probably gotten a long list of complaints already). She never introduced herself or even shared a polite, basic social greeting, just shoved a paper in my face demanding money without explanation, and gave me a sickening, impractical ultimatum. This recent, post teenage girl argued with me when she was confronted, backpeddled with no remorse after she realizes what she said WILL get her in trouble and could get her fired or sued. We literally went back and forth of her saying “I didn’t say that,” to me saying, “yes you did.” To the company, I recommend hiring college graduates! (When I left with my pet the same teen gave me some medication. When I asked when to provide it, she said every three hours, I asked when I should start, she said tonight. I asked, no, what time. She said every three hours. I said, no, when did you provide it last? So I know when I should start administering it? She had the audacity to say, start it when your dog starts SCREAMInG. This lady is sick and ignorant. When I looked at the label later, it stated every EIGHT hours starting at 7. She didn’t even read the instructions herself and was giving me even MORE false information). Back on point, I had to ask for a separate, common sense option, which should be the legal protocol of the business, which is to have patients sign off what was done only out of strict medical necessity in an emergency situation, what the next steps are, and what the next financial options are. I suggested that I pay for what was done (which I did not even consent to, it was done behind my back without a choice), what obviously needed to be done (an X-ray), and the reading fee. From there, I can deem if any other services are required based on the condition of my pet. I was also charged the I know biohazard fee, which was never explained. I was distraught and signed off on what was done, but should have put up a fight, as with a previous pet, the same clinic performed procedures without my consent and I had to argue to get them removed. You cannot charge me for what I DID NOT consent to!Price gougers! Finally, said my dog’s broken extremity needed surgery. If it’s so serious it requires surgery, WHY DID YOU NOT PUT A SPLINT ON MY DOG?!!! I literally paid almost $1500 for a 1.5 hour visit and they let my dog leave with a broken body and no splint for an area that is appropriate, and desperate for one. To add insult to injury, they didn’t even tell me if my dog’s extremity could heal on its own with a point or required surgery. I didn’t find out it need led surgery until three days AFTER the appointment and accident. I CAN’T BELIEVE the GROSS MALPRACTICE, incompetence, and disgustingly unethical practices of this butcher shop!
-
July 2023 by Dayna P.
Never bringing my dogs back. My dog needed to get stitches for an open sore that I had found that morning. I agreed to pay the emergency fee and left him there. The vet called to go over what the procedure would be and the cost. She told me I owed $900, told her that's fine. They did the procedure. When I got there to pick him up they charged me $800. Didn't think anything of it as they might not have needed a certain med, etc. A few hours later they call me and tell me my bill was supposed to be $1,100. I refused to pay more until they could figure out why I was given 3 different totals. Then 2 days later I check my dogs wound and it's open. A stitch popped. When I called to tell them that it needs to be restitched the vet told me it's okay cause it'll drain better with it open. When I asked why a stitch was placed in the first place she said that it didn't need to be replaced and started making excuses as to why it's not healing properly.Feeling uneasy about it being open I reached out to our vet at Makawao. They squeezed him in to have it checked out. the vet said if we left it the way it was it could take a month to heal and that there would be bad scarring. Our other option was to have them reopen, clean, and redo the sutures. We opted to do it so it would heal correctly. When we picked him up there was almost twice the amount of stitches then CMAC did. No wonder it opened.I then called CMAC to request a partial refund, just for the laceration repair. I was told that they can't because I went to another clinic to have it redone. I then explained that I went to my vet because they denied my request to have the stitches fixed. Still haven't heard back from them. Extremely upset with the doctor that worked on my poor dog and the excuses. Even more so having the front desk return calls about any kind of dispute is unprofessional to say the least. Never again!
-
July 2023 by Michael B.
Rude receptionist, doctors barely give you time etc. My dog got neutered here and is absolutely terrified of this place. During annual, instead of picking him up, the technician dragged him in by leash. Right in front of me. Just horrible. Go elsewhere.
-
June 2023 by Ron T
This is the WORST place ever to take your pet for emergency care! Charges are ridiculous and there's no compassion. Strictly in business for money
