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February 2024 by Travis Guthrie
Be there 1st thing in the morning, have your paperwork ready! Birth certificate, SS card, at least 2 pieces of recent mail including bank/credit card statements, utility bill, vehicle registration. Take extra in case one isn't acceptable. If you can, fill out and prind the PDF application from their website and save time there. I was in and out in 15 min.
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February 2024 by Maui Sounds
Very disorganized, first told to wait in front waiting room, then the back one, then back to the front one, then was told your next, then 30 mins later oh sorry sir there is 12 people ahead of you.
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February 2024 by Ana Coronado
I scheduled my appointment online and filled out my application before, so I only had to wait no more than 15 min to get my ID renewed.I brought my two keiki with me, and honestly I was very nervous to have a bad experience, but everyone was very kind and patient!Thank you so much for your assistance!
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January 2024 by Yang Morales
Took my road test today. A lady from DMV kahului who accompanied me was so rude! Yelling at Me and Keep saying WHAT ARE YOU DOING?! makes you more nervous! Just UNPROFESSIONAL (NOT EVERYBODY) but most of them.
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December 2023 by Lynne D.
DMV Kahului customer service that I spoke with was rude. I wish I got her name. She should change career if she's not happy of what she does. I don't understand why most of them does not have the ALOHA. Just remember, be kind!
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November 2023 by Vanessa Arias Ruiz
My boyfriend and I renewed our licenses after the fire in August. We had been waiting for 2 months and his license never arrived in the mail (the temporary one they give you which is just a paper expired too just a few days ago). So today we decided to stop by in person and figure out what happened but they did not know. The lady in the front was defensive repeating they have not control over the mail instead of being accountable for an error in their process. We ended up having to pay again and do the process all over again like it was our fault we did not receive it in the first place. Nobody apologized or showed any kind of empathy. We felt like they were instead mad. The 2 employees were working like they’re mad.Their waiting time is always hours long. The licenses take 4-6 weeks to be delivered and for immigrants who depend on their ID to be able to travel within the US, this error can represent not being able to visit our families. Their registrations cannot be renewed online like any other state and are twice as expensive.Their customer service is very deficient.
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November 2023 by Patrick Vanbramer
Pleasant experience. Friendly staff, considering what they all deal with. I definitely wouldn't be able to work there. Thankyou
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October 2023 by leinani willing
Very good employees but such a very long wait especially if you’re a walk in and you get here when it opens(8am), it’s currently now 11am and I’m still waiting need I remind you I got here at 8am… to be honest you guys should really consider setting up online scheduling for everything because I couldn’t even make a appointment just to get my permit and it’s unfair for people that can’t make a appointment and now they have to sit and wait in line for hours.
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September 2023 by Nicholas Silberman
Scheduled appointment. Was seen on time, the four people I spoke with were friendly, helpful, and kind! Was in and out in 30 minutes. Mahalo for the assistance!
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September 2023 by Mete Polat
Never thought I’d say this, but this is the nicest DMV in the US. Everyone is extremely kind and accommodating, the building is also very clean and modern.
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September 2023 by Brittany Michelle
Got here around 12:45 pm on Tues, the day after Labor day and it was very busy. We got one of the last tickets before they had to stop giving tickets out, because it was already a 3 hr and 45 min wait for walk ins. Some people were upset, which I understand it sucks. But what can ya do, ya know? That's not why I'm writing the review. I'm writting this review because I have to compliment the two ladies up front at the check-in desk. They were positive, polite and moving as quick and as efficient as they could with all those people. Great attitudes and great work from those ladies!
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August 2023 by Noah H.
Never clear with instructions, and not the nicest people, don't be surprised if you get there and have to come back for something
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July 2023 by Kelcie R.
If I could give this place a 0 I would. I had just called the Kahului dmv to see if it were possible to schedule an appointment for a written test for another individual over the phone. The employee who had answered was already giving me attitude, talking to me as if I were dumb and assuming i had a dui; which again the appointment wasn't even for me. I was simply just asking a question because the individual I was making the appointment for cannot just walk into the dmv as he has to be back to work at a reasonable time, which I tried explaining to the worker to which she proceeded to say "well just walk in" with A LOT of attitude that was very much not needed. So I'm just saying you guys really need to either talk to your workers or get new workers who will actually enjoy there job instead of having working assholes who have attitude problems.
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July 2023 by Renee Beanes
I have been to the Kahului DMV twice now. Both times they have been very courteous, knowledgeable, helpful and explained in detail what the process was for the transactions to be taken care of. It is very clean and both times I had an appointment and the wait was minimal. They even have chairs so you can sit down!The Kahului DMV deserves the 5 stars compared to California's DMV's that are nightmares!
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July 2023 by Danielle Morin
I recommend booking an appointment online. Booked an appointment online. Was in and out in 15 minutes from the time I checked in for my appointment.