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October 2023 by Shirley H.
1st thanks for Benjie and Kai for helping me and the rest of the IMM crew....... Much mahalo and respect to everyone. My truck is gorgeous as I imagine
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August 2023 by Willie S.
I've been out helping people after the disaster on Maui and needed new front shocks. I showed up first thing this morning without an appointment and these guys totally helped me out. Set me up with a great deal and had it finished by noon. Special thanks to Mana, Matt and Jareth for making it happen!
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June 2023 by Forrest Parris
The team at intense Motorsports maui exceeded my expectations on ford truck! For an f350 the Suspension feels like that of a half ton truck? truck is so smooth now!
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May 2023 by Naomi K.
Called to get a lift, add leaf springs or support to the back of my truck, and all terrain tires. Was told they have tires in stock and would need to order some other parts that would take a couple of weeks. Called after 2 weeks to get an update and was told they'd call me back...no one calls. Called another week later asking for update, was told someone would call me back again...no one calls. Called once more a couple days before the 4 week mark and finally he was honest that they didn't have much things to order so waited until they had a full order to order my parts. Finally they called to schedule me in to work on my truck lift and support. Asked about putting the tires on same time, and he didn't know that I wanted tires so had to talk to another employee. Then tells me that the tires I wanted or they recommended they sold their last set and would have to order them from the mainland and wait another 1.5-2 weeks. We are gonna get tires elsewhere. Scheduled to put lift and springs on and was told they'd be finished around 2-3p. Called at 3:30 and no one answers. Called again and said it just finished which was around 4:00p. Overall, customer service and communication is horrible. Not once did he apologize for all the mishaps.
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February 2023 by Scott T.
They gave me good service. Expensive as compared to a mainland shop but fairly priced for Maui. They did good work
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October 2022 by haywire
Thank you! To the awesome crew at IMM. I love my ICON stage 2 lift kit they ordered for me, as soon as it arrived they got me in the shop and installed it on my 2018 Tacoma. Installation was quick and really came out nice. Once again thank you to everyone at Intense Motorsports Maui.
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June 2022 by V BY
IMM is hands down the most professional auto mechanics we have worked with on Maui. They were handed a close to impossible situation (with a Tesla) and solved everything seamlessly and with a proficiency that is not routinely encountered In my experience. ? percent recommend. Thank you IMM !!!
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May 2022 by Shelly D.
3 stars feels like too many and 2 too few but I'll be nice and go 3. IMM installed tires and rims on my brand new 4runner. No issue there (other than the fact they quoted 1 hour and it took 2.5). The issue was when some genius shoved my old tires in the back of the 4runner without laying the seats flat or putting the blanket down I told them to use. They shoved a bunch of torn cardboard here and there in a weak effort to protect the interior from dirty rubber. They failed. The headliner on my brand new car was filthy in several spots. I called when I got home to tell them and they told me to let them know if I wasn't able to remove it myself and they'd see what they could do (seriously??). I made an attempt with a magic eraser and got a lot of the black off but the fabric was all messed up. I called and they said they'd get their detailer to fix it. We made an appointment to bring the car all the way to town as they apparently don't know a mobile detailer. The headliner looks good, though it'll never be like it was. The low rating here is because 1) when I picked up the car it was as dirty outside as when I'd dropped it off. Silly me, I figured they'd want to make their screw up right and wash it for me considering I had to be without my car for half a day and make TWO round trips to town (gas, my time, etc); 2) the guy at the front desk just handed me my key with no words. No apology for the inconvenience, nothing. These guys know tires and rims, but they are pretty clueless when it comes to customer service.
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February 2022 by Aaron Smith
Very professional, quality work and completed quickly. Was pleased with how my build turned out and they offered suggestions to ensure I would be happy with my choices.
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January 2022 by Melissa Tumbleson
Super positive experience with the guys at IMM. They helped me find rims/tire/lift combo I was looking for at a decent price. They helped me secure financing and my truck was done in a few hours. I was super impressed with every aspect of service.Definitely recommend them and will be back for sure.??
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January 2022 by Randy S.
Long time Maui resident here. I was a customer at the original location. Bought rims and tires. I was told they would sell own Tacoma tires and wheels and give me money . After a few months I forgot about the tires and went to the shop and asked for my tires so I could sell them myself. They told me "they're in the warehouse somewhere we'll call you when we find them" . This scenario repeated 2-3 more times, finally a year goes by and I'm like where's my tires?? The owner Matt called me a fkn Harold and gtfoh my shop. No apologies later just fu all the way. Never got the tire or any money from them...True story no exaggeration. Never have I been treated so rudely by a business much less anyone. The lack of respect and arrogance left me at a loss for words - no Aloha here. Ten years later ( I'm in my sixties now) I went back in as there very recently, just isn't a lot of choice on Maui, same indifferent shi##y attitude...I'm on my 3rd Tacoma now a new 2022, that they could have had my business ...Avoid this place, there's plenty places now to go, anywhere but here, they don't deserve your business.
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June 2021 by Melissa Fuqua
If you are looking for phenomenal customer service and guaranteed satisfaction then look no further than IMM kahului. Kai up front went above and beyond to insure everything I wanted was exactly the way I wanted. He took his time to look up and calculate every part I was excited to add to my 2016 4 runner. Thank you so much Kai and the mechanics at IMM for taking such good care of me there. I'll be back with the rest of my fleet.
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May 2021 by Jerob Leaper
These guys are awesome. Had slight issue after tire install, however they went above and beyond to rectify the situation. I highly recommend IMM, they know their stuff and will take care of you.
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May 2021 by jonathan swisher
I ran over a screw on my way to work. Took my truck in and asked if anything could be done and how long. They took my truck in immediately and said an hour less. Perfect timing for me. 15 minutes later they came back and said the screw didn't penatrate all the way thru and all was good. No charge! Mahalo IMM! I'll definitely be coming back soon for all my IMM needs.
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April 2021 by Tony Dail
I'm in the jeep business and have done many builds. I can honestly say these guys are top notch! Their work was spot on and the customer service was crazy good!!!! I'm an indecisive, reactive person and Jareth stayed patient with me all the way to the end. If you're going to do any type of build on your new toy, do it here. You won't be disappointed!!!! Thanks everyone at IMM.
