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November 2023 by Brithany Ariga
Jacob is a great salesman. He is very helpful, attentive to detail and communicated well. I knew exactly what I wanted, and he helped me through the process of purchasing my first brand new car. Being on a different island, he was very helpful through the delivery process and communicated around my work schedule. I highly recommend Jacob to anyone who is looking to buy a car. I am so happy with my new car.
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November 2023 by Melissa Manzano
Melissa B was great! All the way from following up on my online inquiry, patiently guiding me through purchase vs. leasing, test driving, and the approval process. Gabe eased me through the financial aspects. Chris greeted me and made sure I was comfortable and made it known he was available if needed. Drove away completely satisfied with my brand new Honda C-RV, seat preferences locked in, fave radio stations programmed. No haggling, no back and forth, transparent and up front dealing. Best car buying encounter EVER!!! Truly an ‘Ekahi Experience!Will definitely be back and share my positive interactions with all my friends and family!
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October 2023 by Natalie Childs
Jacob Kealoha was the sales rep I worked with and he was excellent. He took the time to listen to what I wanted and found the car with all the features I was looking for. It did take some time for the car to come in, but Jacob did a great job of keeping me up to date on the shipping. Jacob streamline the process for me as a first time car buyer and for that I appreciate him. Very approachable and genuinely concerned about making sure you are happy with your choice. I highly recommend Island Honda and their customer service.Of course the main take away is that I absolutely love my car?
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October 2023 by Noelani Rickard
Loved working with Lincoln. I loved his patience and honesty in working with us to get the best vehicle to fit our needs. Gabriel was also so sweet and really took the time to explain everything thoroughly so that I knew everything I was signing. Both guys were so awesome. A real enjoyable experience.
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October 2023 by Aaron McVeigh
Chris Ige was awesome to do business with. Would recommend this place to family and friends. A much better experience than the one I had down the street at the Chevrolet dealership.
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October 2023 by Laura Susskind
Chaz helped us with our purchase of our new CRV hybrid. He was great, friendly and knowledgeable! It was such an easy process, we highly recommend Chaz and Island Honda!
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October 2023 by Jansen Souza
It was an amazing experience working with Melissa on my 1st vehicle purchase ever. Also everyone there were so great. They have an awesome team all around. Definitely your buying experience will be a great one.
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October 2023 by Phyllis M
I just bought a car with Jacob Kealoha. He listened to all my wants and needs and found me the car I wanted! The process was smooth and painless. Gabriel was my finance guy and did a great job, too! I highly recommend both of them and Island Honda!
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October 2023 by Mk S.
My experience with Island Honda was awful. I bought my car from the used car lot. It had a jump in the transmission (or so I thought) I didn't notice it on the test drive but a few days after. I contacted my sales agent and was told to bring the car into the shop, and they would look at it. I only had the car for a few days. I took the car into island Honda, they said they would work on finding the issue. Well 5 days go by, only 4 were business days. In that time no one called me to inform me of the issue with the vehicle. I called my sales agent only to be told he was off that day and to contact his manager, which I did, I called the used lot twice that day just asking for an update and information as now I have no vehicle and need to get to work. He did not bother to call me back at all. The next day I called to ask if my car was being serviced in the shop the agent who answered did not want to give me any information and tried to tell me she would have someone call me back. At this point I insisted she confirm my vehicle was in fact in the shop and being serviced. She still would not give me any info about the vehicle. We are on the 6th At this point I'm pretty upset with their lack of communication and customer service. I called again to ask for a manager on duty, I was told the manager was busy at that time. I explained my situation and that no one was returning my calls. I was very upset at this point, all I wanted was information to make other arrangements for transportation to work. I know they may not think that is important since they already received a check from my bank.The next day I got a call from the service department with a message that my car is ready for pick up. My sales agent nor his boss could not be bothered to call me. I feel like I was treated poorly and with disrespect. The issue was the transmission, and they didn't want to tell me. A fluid change was done but they stated this may not fix the issue and it may need a new torque converter.In the end I feel like all they wanted was my money then treated me less than a human once they got it. They are predators and from my experience I have nothing good to say about their customer service.
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September 2023 by Cheryl Holderbaum
Island Honda hooked me up with a awesome 2023 CRV. Excellent customer service thanks to Mariko Ikeda (please go to her for your next vehicle) and Manager Randy Vida. Got my Polynesian voyaging society plates to represent and support. What are you waiting for??? Chee Hoo!!
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September 2023 by paul tokin
Went in to look at a civic in person, Jacob helped me and was very couteous and professional in every aspect. He ended up offering me a great deal that i couldnt pass up so i walked out with a new car.
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September 2023 by Malulani P
Mariko is an all-star! We put in a request to see a vehicle and Mariko was quick to schedule a showing and answered all of our questions. She is very kind, easy to talk to, and a professional with a pleasant personality. She made the process quick and seamless. Mariko was also really patient and showed a lot of compassion towards my son who was getting to be a little bit of a handful from the tedious process. She was also very receptive to our needs as my husband was getting a little antsy with everything going on that she provided us with water and snacks during the process. Mariko went the extra mile. We also had Kim help us out with some paperwork too. She had a professional demeanor and a kind personality. It really showed that these ladies cared! We were even able to drive the vehicle home the same day.This is my second vehicle from Island Honda. My first one lasted me 17 years! And I know I’m going to have a long run with this one too.
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September 2023 by Josiah Salgado-Langford
Julius was an awesome sales person! As soon as we got there we showed him which car we wanted & he instantly let us take it for a drive. He let us test drive a few until we found the right one. We are first time buyers & this man was the perfect help for us! There were no questions asked, he did what he had to do so we could take it home the day of! My family & I are so blessed & thank you Julius for the amazing service & help.
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September 2023 by Selena Torres
Jacob was such a pleasure to meet with today. He was able to work with us getting the car we wanted for a price that fits our budget. He explained things in a way we could understand and we appreciate his willingness to work things out with us. Love the friendly atmosphere and staff here.
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September 2023 by Willy Suniga
Wasn't expecting to get a truck today. But thanks to Roger ( salesman) he found a vehicle that my father inlaw was looking for. I'm also amazed on the atmosphere and especially the staff at Island Honda 5 stars all the way!!!!
