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April 2024 by Allison Cooper ..
they were very nice when I called but were supposed to send me examples and information. I called back several days later and asked again for examples and information about their products. Again I never received anything, not even an email. finally gave up and went with another company.
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December 2023 by Mon Meann P.
Hannah was so efficient and hot our carpet installed on our stairs in less than week which is unheard of in Maui! Magnus came on time to do the measurements and gave his estimate super fast! The installer was on time too and did a great job! I would definitely recommend and use again .
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October 2023 by Tim Estes
Great products and service. Hannah did an excellent job, efficient and reliable. I was putting travertine in a couple bedrooms and handled everything from off island at a very reasonable price. Completed on time.
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September 2023 by Lise Marie Preast
Anthony and the team and Lei flooring have gone above and beyond helping us with our remodel. The quality of their products coupled with attentive and helpful customer service has made our remodel that much easier.
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May 2023 by Preston Palmer
If you care about customer service DO NOT USE THEM. More than a dozen calls over a four week period went unreturned. Anthony promised me a return call at least 6 times and not one time called back. Went to the shop in person on Monday when Carl promised me a callback no later than Wednesday. No call received by Thursday. Apparently the owner is never on island and no one knows anything and doesn’t seem to care. SERIOUS WARNING. Go elsewhere. We spent over $6000 with them. Apparently not enough to get a return call…
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January 2023 by Chris L.
I contacted Anthony at Flooring America to discuss a project at my home in Kihei. Antyony came out and gave me great information and a quote for the job. We were able to establish an installation appointment and Ron came out with his helper. Ron was on time and very professional. The job was completed in short order and I am very happy with the carpet Anthony recommended. I would recommend Flooring America for any carpet project.
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August 2022 by Jonathan Epstein
Fantastic team at this store that's truly a whole home solution for your custom remodels here on Maui! Everyone here pays attention to and knows everything about every customer and they all work together to make your project happen with excellence. Trish, Magnus, Carleigh, Anthony, Chris and Tyler all work together and if you need one of them and they're out on appt, any one of them can answer your questions about flooring, cabinetry, countertops, window treatments and any other aspect of your projects. Make sure to mention them by name in your five-star review!
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June 2022 by Jamie Goss
We love love love Lei Window and Flooring! The Burkett Ohana is so generous and they have the most beautiful products! They weee quick and helpful with communication and so very kind. We recently got their LVT flooring for our church’s nursery, and it is perfect! SO gorgeous and so easy to install! THANK YOU Lei Window and Flooring!
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May 2022 by Jamie G.
We love love love Lei Window and Flooring! The Burkett Ohana is so generous and they have the most beautiful products! We recently got LVT flooring from them for our church's nursery, and it is perfect! SO gorgeous and so easy to install! THANK YOU Lei Window and Flooring!
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April 2022 by Bill U.
The owner had the gall to say we gave false testimony about our experience without even knowing what his employee Magnus said on the phone to us. How insulting. Magnus told us about a return option when placing the order on the phone so obviously there was no written document presented to us when placing the order. The receipt emailed to us after placing the order on the phone said no returns which is a clear case of bait and switch. This business should be ashamed.
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April 2022 by Helen C.
Poor customer service with bad attitude. Would not deal with them. Limited selection of mostly low quality materials.
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January 2022 by Pat W.
We had to replace the tile in our kitchen. Jeff Goldberg took the time to help us find the right type and shade that we were looking for. He was professional and demonstrated outstanding customer service. We recommend Jeff and Lei Flooring highly.
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November 2021 by Daniel Souza
Great selection and friendly staff. Ordered countertop pieces and bathroom tiles, explained to Jeff that the tiles were critical path to my project and I needed them delivered ASAP. He was on it and very patient with my constant calls and follow ups. Very good job!
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July 2021 by Holly Tamale
I’ve had a great experience working with Leo in the warehouse! Super knowledgeable & answered all of my questions and gave we good recommendations for an installer. Flexible service, reasonable prices, and high quality products. Totally recommend.
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June 2021 by Lorrie R.
We recently had carpet removed and hardwood installed on our stairs. We did business with Gabriel. He was friendly and helpful. I never felt pressured. We had several samples mailed to our house so we could see different materials in our home. The measurements and bids were complete within days of our initial visit. Of course the wood we wanted had to be special ordered (welcome to Maui), so it took a little extra time to schedule the installation. Once it arrived we got a phone call to schedule the delivery of materials and to schedule the installation. Everything went like clockwork. The installers, Jack and Sean, were prompt and skilled. They cleaned up beautifully, after the tear out and the installation. Our staircase looks beautiful. No more icky, hard to clean. carpet. I highly recommend this business.