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October 2023 by Trevor Yayoshi
Jack was awesome to work with. He had gotten my insurance info while we shopped and sorted us out. Very helpful and friendly service.
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September 2023 by Richard B.
Lost my prescription sunglasses. Literally was able to get a new pair in less than an hour. Staff was very helpful!!!!
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August 2023 by Kent Young
I managed to scratch both lens on my glasses. In panic I called the LensCrafters on Maui. They were super helpful over the phone. I stopped in and the person who assisted me was super - friendly, welcoming, patient, and knowledgeable. Highly recommend this place!
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August 2023 by Stephen Zaleski
First thing first, I’m a knucklehead!My first post for Lens Crafters, Kahului. was two years ago, stellar service from Maile Mgr, to team leader Amy, impeccable service, they made me feel like family, I cannot remember word for word, but believe me, they wrote the Manuel on how a customer should be treated,Now this is the knucklehead part, two years later June 2023, I went back to purchase a couple more pair of prescription glasses, Maile left the store, but still with the company , Amy is still there, as assistant manager, I went online to update my review and I accidentally deleted the previous review, first of all Lens Crafters without hesitation replaced a pair of glasses with the insurance plan they offered to me when I bought my glasses, glad that I did, brand new pair of glasses for $40 saved over $700, This time went even better, Amy was right on with helping me choose the right pair actually 2 pair, Amy never gets flustered, at times I m hyper person in a nice way, but she lets me be me, Amy I personally thank you for your patience and kindness through the process of choosing the right pair of glasses,I would love to see Amy get some recognition for her dedication , for customer service and as a asset to Luxottica group.
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August 2023 by Jayne Vahle
Thank you for getting my 12 year old’s glasses on the same day! They lost glasses in the ocean in Hana and couldn’t see. We drove all the way back from Hana to get glasses in the same day with an eye exam. Thank you!!
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July 2023 by Manolo M.
Most amazing team. We had a situation where my daughters glasses broke here on Maui and like super hero's they came to our rescue. Amy and Alex we thank you soooooo much for saving the day. We thank you from the bottom of our hearts.
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June 2023 by Karleen H.
I like this place because they are very helpful. Even after I received my glasses and had issues. Like with the fit, they will happily make any adjustments or repairs.
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June 2023 by ART COUTINHO
I lost my glasses in the ocean and rushed to LensCrafters where they took care of me, same day, with in and hour and a half. I am very grateful to the team for helping me reach out to my primary optometrist to get my prescription. They went above and beyond. True hospitalitarians. I will follow with the names of those who helped me out when I remember.
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June 2023 by Asherah Eden
Great eye exam, amazing doctor.Trying to re-order contacts via the phone was extremely challenging, slow, required wait times.However the staff is super sweet, gives more than expected, and the doctors are really good.If you need something fast just go in person.
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May 2023 by Sue Kamalo
The store was totally understaffed, a sign on the door asking the patrons to be patient. With that being said, I could see no stress on the staff and everything went as smoothly as if the store had 100 employees! The lab tech who had to leave his post and come out to help the only other guy on the floor surprisingly had my glasses done the same day! I was amazed. In addition, the optometrist I saw was wonderful. Everyone was.
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May 2023 by WillZoeAsh
Best eye doctor in Maui is Dr. Rummel by far! He always knows exactly what contact lens most comfortable for me. Very easy to talk too and knowledgeable. I swear I think he can read my mind. Front office staff is friendly and helpful with insurance and finding ways to save you money. I can't imagine going anywhere else. They are the best.
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May 2023 by Carrie H.
Open appointments. Not a long wait time. Located bottom floor of the mall. Takes HMSA insurance. Quick. Knowledgeable. Will be back.
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May 2023 by Tim R.
Having a relaxing time on vacation and found my eyeglasses, which I use at night, popped a lens out. During the day, I use contacts, but it's nice to see after I take the contacts out. After a quick Yelp search, I found the LensCrafters was a quick drive across the island. Once they opened the next morning, I gave them a call and got assurance they would do their best to repair my glasses. The nice young lady also suggested that if I could get a copy of my Rx from my optometrist, if they couldn't fix my current pair, they could set me up with an affordable replacement without the expense of another eye exam. My current Eye Doc's office found my record and shot me a copy of the prescription.Off we went for a beautiful drive across Maui. As soon as I arrived, they took a look and handed the glasses parts to a technician. Within s few minutes, I had my glasses --. Which fit great All with kindness and no charge! This location of LensCrafters really went beyond my expectations with care and courtesy.
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April 2023 by Gabriella Somerville
Left a review about the eye exam already, but I also want to thank Ro for excellent service. She spent almost an hour with me finding the right kind of glasses I ended up wanting even though it went back and forth.Very perky and upbeat. She recognized me from my job too. Very fast. Gave me great advice and answered any questions. It was my first time having an exam and buying glasses. Best care I’ve received when it comes to vision health since I’ve moved here. Thank you to all the wonderful staff. I am grateful.
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April 2023 by lkemp
Outstanding service. They repaired my broken glasses quickly and professionally. Real life-savers!