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August 2025 by jina jakes
When we remodeled our house that was the best place to get everything.
The roofing parts with the gutters fitted perfectly were the old ones were gone already.
I found their prices for gardening plants and ceramics pots better than elsewhere.
For our bathrooms the vanity was perfectly fit and I’m happy that I went to lows and not dragging my feet’s all over town.
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July 2025 by Samuel Davidson
Drive through lumber is super convenient and typically Lowe’s has better prices
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July 2025 by Jennie De Greef
Absolutely the worst customer service! I ordered an electric range from Lowe’s in Kahului, Maui, after the website showed it was in stock. I placed the order and scheduled a delivery for July 17th. That day came and went—no delivery, no call, no explanation. I had to call to reschedule and was told the delivery would be moved to July 22nd.
On the morning of the 22nd, I called again to confirm, and was told the delivery was still on. A few hours later, I received an email stating the delivery would not be made, and I needed to reschedule—again.
At that point, I spoke with a manager who informed me the range I had purchased wasn’t even in stock. After already waiting days, being misled, and rearranging my schedule, I was told a representative would call me back within 30 minutes to resolve the issue. No one ever called.
At that point, I had had enough and cancelled the order.
This was an unbelievably frustrating and disappointing experience. The lack of communication, accountability, and basic customer service was shocking. I will not be shopping at Lowe’s Kahului again, and I would strongly caution others to think twice before ordering appliances from this location.
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July 2025 by Joe Kubelka
Good luck getting them to answer the phone. How can a business this large not have anyone to answer the phone for hours on end?
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July 2025 by Junior
Poor customer service, they never pick up their phones and when you get there the customer service lines are usually long and slow.
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May 2025 by Marilyn Siefman
Me and my husband came down from Upcountry to buy the gas range stove on sale that we've been waiting for this Memorial Day sale.
Went to that dept, ask tge lady and show her the stove we want (probably around 11:30), she said to take a picture and go to the cashier and pay for it and will this in the front for you.
It's sale for $589. Whirlpool 4 burner gas range stove oven.
We did that paid the cashier waited 15 min. then the cashier went to that department around 10 min. came back and said someone bought it already.
Very dissapointed, it was supposed to be my Father's day gift to my husband.
Anyway, got refunded, 20 more min waited to get the money refunded.
The cashier was nice.
The other girl in that dept should have checked it first before she asked us to go and pay for it .
She said that it will take her a long time to check it in her computer when we were there, and asked us to pay for it first and a.lot faster.
Very dissapointed on this situation.
Go home and unhappy.
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May 2025 by Tara
True story promise! I went into Lowe's to buy a bandsaw for $99 I had to advertise tag from the area that said $99 for a DeWalt bandsaw I asked the worker to take bandsaw up to the front I wanted to purchase it. He changed the price on the tag that I had given him for the product to $198. So when I went to go pay for it of course I was in shock that is not the price that was advertised and that's not the price that I should pay. The worker denied changing the price on the tag. I'm baffled! I immediately called for management and remained calm the whole time. I stood there for over an hour demanding that they check the cameras. Because of the angles of the cameras they say that they can't make a determination whether or not he change the price. I don't know why the worker would do that except that he would get in trouble for Miss marking said tool in the first place that's not my fault. And that they didn't believe me. For some reason I cook up the elaborate story. examples like this that drive people mad and end up in psych units.
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May 2025 by Robin Ferrier
What the heck is going on at Lowe’s? I’ve tried to call customer service for over an hour and kept on getting hung up on! The two times I did get through, the lady was snippy with me and transferred me to a line that rang until it hung up. Customer service at Lowe’s is woefully lacking and I wouldn’t be surprised if this place implodes. The workers there clearly don’t care.
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May 2025 by Mary Jones
If my review could have zero stars I would.
I have reached out by phone for the last hour over and over again. I have asked to speak to a person over and over again. No one picks up, the system routes me back into the system, no one picks up and the line disconnects.
I am looking for an update on two pending orders which I am told I can access on the website under my account. When I log into my account no orders or projects appear. The orders are prepaid. A very frustrating situation.
This company is willing to take my money and the customer service is great but once the money is there service seems to disappear.
Beyond disappointing!!
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May 2025 by Nicholas Engeln
I talked to an employee named Chris in the paint section, he had a large background in paint And every question I asked was answered with detail and he even gave me a bunch of other information and tips that was super helpful. He's very kind and genuinely wants to help. Thank you very much, Chris
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April 2025 by Seu Jeusen
My name is Jordan
I am writing here again because it gets worse by the day…….I came to Lowe's with my granddaughter on Monday afternoon again. About an hour later, the manager Tyson Sacks came out to see me. I asked him to show me the evidence. My husband paid 2048. 60 and we got receipt !Why did you reported it to Credit card Company for $1048.60? He
said that his cashier wrote the wrong number!(As a Cashier how could possibly write the #1 and # 2 wrong ???This is Ridiculous!!! )But they have no proof that my husband paid $1000 less than the number on the receipt.
He was very impolite or shall I say rude and he said :Don't you make mistakes sometimes? It’s hard to believe an established company manager say things like that in front of an old woman and kid. Mistakes happen! But why only accuse my husband didn’t pay the full amount? Who don’t want to admit that they steal the money
So, when you make payment with cash at lowe’s, please be careful ! You might experience human errors and you might end up paying a lot more than you owe!
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April 2025 by Bonghwa Shi
My husband went December 26 2024,in the morning 8am , paid $2050 in cash and got receipt for $2048.6 and $1.40 change. It was a clear transaction. A few days later, we got letters stated we didn't pay the full amount and we need to pay $1000 additional.... we went multiple times requested to see the video of that transaction and got rejected every time and insisted my husband took $1000 back on that day with no approve! Our question is: how did my husband took $1000 cash back, and give him the $ 2,048.6 receipt and change. Why can we see the video. If this does not get solved in a timely manner , we will see the cashier and managers(we have all the names) who cant give us an answer in court for justice !
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April 2025 by A Jordan
Went in last year to pay on account paid full balance on account even got a receipt but later they said I did not pay full amount and took back half of what I paid would not let me see video of transaction I think someone is stealing money from this store but what can a little guy do against a corporation like this to get justice
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March 2025 by Julie Taylor
I tried to tip the employees that helped me load over 400 lbs sand in my car, the guy took the money, the young girl just asked for me to fill out a review. The employees at Lowe’s are so much better than Home Depot, they actually help you and know what they’re talking about. Thanks again
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March 2025 by shiloh S.
the worst delivery service on appliances ever. nasty rude people showed up other than what was scheduled and bitched about everything and put me down like i was stupid and incompetent. then almost took away the wrong appliance. uncalled for.
