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March 2024 by Jeremy Wineberg
This is by far the absolute worst experience I’ve ever had in my entire life. Mac Made Easy made my vacation a living hell.When I got my phone back the repair man completely erased everything. He said I was running a beta iOS version which is totally normal. While he may have been authorized by whatever paperwork I signed to wipe out my phone if necessary, we all know it’s a last resort. By doing this he wiped out 200k photos and it is a continued saga to get my phone back to where it needs to be. This is now going on day 2 and the phone is still not backed up. My emails, my photos, my passwords, my credit cards everything has been wiped out and not until this backup is complete can I be back up and running.He absolutely did not need to wipe out my phone to do the screen repair. He did this as a quick and lazy option which has now caused me nothing but anxiety and stress. Ive had dozens of screens replaced in my Apple lifetime and this is the first time anyone has ever wiped out my phone.I’m so upset with this place. What they did was beyond awful and absolutely proceed with caution.Please NEVER GO TO THIS PLACE EVER!!
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March 2024 by Edith Mae Aldefolla
I did walk-in to this establishment because my phone is dying and obviously I need a new battery for my phone but the guy (salesman) that I talked to suggested to me to buy new phone. Lol I only need new battery for my phone and NOT new phone. Luckily I went to a decent phone repair shop and the lady changed the battery of my phone for only 30mins., and it cost me <$100.
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March 2024 by Ojibway
They were a lifesaver for me while on vacation in Maui. They were fast, competent and reasonably priced. They were also very busy, so make an appointment! Too many people in the store were expecting free and immediate help, but these guys aren't Apple! They are professionals and this is their business. Thanks...I really appreciate your good work.
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February 2024 by Adlai Allen
Called looking for iPhone screen replacement. Told you can check it in and we can get it taken care of. Asked to check availability of screen replacement and told "I can look but that won't guarantee it is available at time of repair". So am I supposed to sit around with no idea when you will decide to repair my phone? Looks like a nice store otherwise.
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February 2024 by Stephanie
It was busy when I went and Anthony( I think that was his name) was patient, kind, helpful and honest.
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January 2024 by jim Cullen
Knowledgeable staff + good products @ competitive prices = good outcome!
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October 2023 by Trey Whitaker
Did not make it past the intake process. Maybe the guy was having a bad day, but I could not take his surly, apathetic, disrespectful manner.
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September 2023 by Tiare Irvine
Great appreciation for the staff, their knowledge, and their generous willingness to answer questions, share important info, and solve computer-related issues! Mahalo ?
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August 2023 by James “Kimo”
He knows what you need, especially if you lost your charger etc and need to replace with a level up recommendations. Mahalo bruddha!
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January 2023 by Susan Mattinson
These guys are amazingly good at what they do.My iPhone would not respond to touch or tap due to a water intrusion and getting knocked around in a Sneaker Wave situation at Jaws. I’m lucky to be alive.They performed magic and got my phone working, checked out all the behind the scenes stuff and really went the extra mile. I am so grateful. As is true for most of us, my phone is my lifeline with so much information stored and usually at my fingertips, to have it all inaccessible is devastating. I am my Father’s medical advocate and all of his important, crucial and sensitive information is stored in my phone. I am so relieved.Mahalo guys!
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January 2023 by Herkimer B.
Spent a considerable amount of time at the store today. Through a mistake I made my iPad was hacked. Robert walked me through my options and was extremely helpful.
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November 2022 by Simon McVeigh
These guys are the best!! Amazing service. Dropped off my MacBook Pro that wouldn’t turn on. They contacted Apple and arranged for a new motherboard and Touch ID to be sent express delivery. Had the whole thing replaced and installed the latest OS by the weekend, despite it being over Thanksgiving. Highly recommended.
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November 2022 by ihi lani
i can highly recommend mac made easy!! idk why a lot of these reviews don’t have nice things to say. i went in with a broken apple pencil and within a week, i had a working again! & it’s still fully functioning. i couldn’t be more happier with the fast service and polite employees. i will continue to use their services as needed.
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November 2022 by Simon M.
These guys are the best!! Amazing service. Dropped off my MacBook Pro that wouldn't turn on. They contacted Apple and arranged for a new motherboard and Touch ID to be sent express delivery. Had the whole thing replaced and installed the latest OS by the weekend, despite it being over Thanksgiving. Highly recommended.
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October 2022 by Kristie Leonguerrero
Went to Mac at about 1:30pm at kaahumanu mall in maui to find lipstick. It was not busy at all which I was very excited about. The workers there were unhelpful and had poor customer service skills. I felt very unwelcome and even had a worker clearly see I was waiting at the register to purchase something but go on her phone instead. Very rude I thought to approach her but then an older woman came up and asked her a question and she immediately dropped her phone. All I gotta say is it was a mistake going to Mac and I should have went to Ulta atleast the customer service there is more approaching than the woman at Mac. If I hadn't had to work I would have definitely asked to speak to management. Time wasted
