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March 2024 by lori Mendoza
I went in for a massage and stated from the start that my calf was very tight as I am recovering from knee replacement surgery. And that my back was really hurting. This was prior to my appt. At my appt. They asked again and the lovely lady who checked my in, said did I have any issues with the massage therapist massaging other areas. I said no, I can't wait for my massage.He did a lot of my massage on my quad and knee cap (that left me hurting) the quad was feeling better. My calf felt better too.Sadly I did not get any massage except for my knee. And quad. I wanted a full body massage- and when they said what areas of concern or attention I needed I did say both my calf and back. Next thing I know my 50 mins is up and did not get any massage. Had I seen what time it was. I would have asked. When he had me flip over, I thought my back massage was about to start. But that's when he started massaging my calf. Don't get me wrong- my calf felt better. But I went in for a massage. Sadly by time I got to my car- my knee was in pain. I walked in with only discomfort. He did try to rub my back for 60 seconds. But I needed that massage on my back. So tight.I still tipped the guy 20 bucks. As I am not sure if it was the girl in front fault. Or his. As I did tell both my back and my calf. Not to mention I told her if he would have any issue massaging my feet, as I have psoriasis on one foot. I seen her note this. Guess I am just frustrated. I was counting on this massage. To make me feel relaxed. And not in pain. Maybe my bad ??
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March 2024 by Almirante Bangasan
Been going there for a couple years now. The massages are good with couple different ladies booking hour sessions and 90 min sessions. However, they start later and finish early. One time going into my vehicle after a session the time was the time my session was to have been completed considering taking a minute, dressing, making another appt at counter. So prior to start of session I notice the clock time in the room in plain view, after session when looking to see the time the view is obstructed by a towel or one time a little stool. So they know what they're doing. But I can recall one lady was was not like the others, but only one time. I had other massage sessions when they let you know the starting time. Oh well, we should expect what we pay for especially if you want return business.
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March 2024 by Nova Halavins
That’s literally the best massage Envy branch I’ve been a customer of. They are very friendly and customer oriented!Things to improve:- too far away from me (I wish they had a location in South Kihei)- the schedule is too busy (to make my last appointment, I had to book it 2 weeks in advance)
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February 2024 by Winston Pigott
Excellent Experience
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August 2023 by Vai Ma
The massages are amazing, but trying to get an appointment is very difficult and inconvenient. Every time I can, I get the answering machine. I’ve left messages and no call backs. They have an app and that this is completely useless when it comes to finding openings! They need to get it together!
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July 2023 by Marilyn Mercado
We are very dissapointed about the scheduling and staff. We will never go to massage envy
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February 2023 by Celine Marie
Excellent for using as gifts for my family and products as stocking stuffers. Love the ease of sharing my extra time not used and how my time never expires if I cannot use it same month.
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February 2023 by Celina Marie
Excellent for using as gifts for my family and products as stocking stuffers. Love the ease of sharing my extra time not used and how my time never expires if I cannot use it same month.
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September 2022 by Lauren P.
Great massage therapists! The front desk is very nice and helpful too. I have a membership and since I travel around alot it's nice to get massage wherever I am. I've never been somewhere that didn't have a location.
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July 2022 by Dmitry Zhuk
Great massage, but worst customer service!!!! When I went there for the first time they were pushing me to get the membership so hard!!! I did it. But guess what!!!??? When I'm trying to schedule an appointment the closest one, is in a month!!!! Really!!!! So when you gonna have a back pain and you want massage.... be kind!!!! Wait month please ? my advice NEVER EVER GET A MEMBERSHIP HERE!!!! It's WORTHLESS!!!
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July 2022 by Sam Francart
It was my first time here, and I felt so comfortable. Loved that they did an intake ahead of time!
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April 2022 by Bari Cooper
Marie is fantastic! I start with that because I had to look long and hard to find any recommended names in these reviews. I had low expectations after reading reviews so I was very pleasantly surprised! She had a few unique techniques that I loved and just overall a very skilled massage therapist. Will definitely be returning to see her! Everyone at the front was super welcoming and helpful, as well.
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December 2021 by Mark 2kero
Up until today I had above average experience with massages. Unfortunately, today was very upsetting. I got a call the day before to confirm my massage. I told them that I might have to cancel and I'll call back if I have to cancel. I made adjustments to make my appointment the next day. I'm in my car heading to Massage Envy and looked at my phone and seen that they sent me a text stating that they canceled my appointment. Now, maybe it's my fault for not calling back, but there is a cancelation fee if I didn't make the appointment. I live 20 minutes away from Massage Envy. Between where I live and where they are located, there are other places I could get a massage at. I will be canceling my membership with this incident for this shows me, in my opinion, that they don't understand the importance of keeping a reservation/appointment. It's too bad because I did enjoy one of their massage therapist a lot.
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December 2021 by Hunter Davis
I saw Alexa for the first time for a 90 minute massage and the only thing I’m disappointed about is that I didn’t find her sooner! She’s friendly, professional and targeted every area that I was hoping she would. I also appreciated that she didn’t talk to me the entire time during my massage which really allowed me to relax and enjoy. If your are looking for relaxation and great massage, book with Alexa and you won’t be disappointed!
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September 2021 by Sherrie Crisp
They are the Suoer Cuts of massage.My therapist was not all that friendly. The session was not a nice experience.Nor was the massage consistent. I would not recommend this place nor will I go back.
