Matson is a shipping company that serves as a lifeline between Hawaii and the US mainland, especially for shipping vehicles. The staff at locations like Kahului Harbor are described as awesome, friendly, professional, and going above and beyond with kind and gracious hearts, providing great customer service. The process for shipping a vehicle is noted as easy, with everything now managed online. Customers appreciate being able to track their vehicle's shipping and location, though the website tracking can sometimes be off by several days compared to more accurate estimates given by agents over the phone. Vehicles typically arrive as scheduled, safe and sound, and even sooner than expected in some cases. Important preparation requirements include having a gas level at ΒΌ tank or less, emptying the vehicle of loose items, and ensuring it is clean for inspection. While signage at some ports may be poor, the overall experience is reported as great and relaxing, with the company providing a vital service for moves.
Good place for dispatching tours. And close to town.
February 2023
Our vehicle was shipped from Maui to Washington... we appreciated being able to track our vehicles shipping/location we were pleased that it arrived as scheduled, safe and sound! The staff were friendly and professional!
October 2022
Very nice folks at Matson. Everyone was helpful and polite. Made shipping my vehicle a good experience.
