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April 2023 by Stephen Holding (ShootingStarsMaui)
Great store. Great lady with all the answers.Support local businesses!⭐ ⭐ ⭐ ? ?
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October 2022 by Mikala S.
I recently visited the store to pick up shoes for work which was on 10/5 around 3ish pm. I'm not sure who the salesperson was but she's tall with short hair. She provided me with excellent service and we picked out a shoes that was perfect for me. I really enjoyed talking to her and the store was kept very nice and organized. I will be going back for some Birkenstock sandals soon.
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August 2022 by Aona Journeys
Walked into the store to shop for work boots for my husband. I was pretty excited to find something and surprise him since he was starting a new contract that week. Unfortunately, I was not offered any assistance or asked if I needed help at all. I was not even greeted when I walked in the door. I would have loved to say more but will just purchase online .
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July 2022 by David Rebd
Only place to get quality work boots on Maui. Solid selection w/ fair prices & knowledgeable staff.
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October 2021 by Dazie Max
I was so excited to see the new Birkenstock Store in Wailukutown. I was going to order a pair from Amazon but shoes are difficult to judge if not in person. And returning?, blah forget it. So I am glad I didn’t because I stopped in and was quickly greeted by Leah even though she was also helping a customer to making sure I was acknowledged. Okay awesome start. She was a great multi-tasker because while I was there 2 more customers came in. It was like a party now. Leah talking to us all, answering our questions , we all made friends . It was fantastic. There were so many great colors and styles it was hard to choose just one but I bought these adorable “Ashley’s”. Leah took my name and number to contact me when they get in other colors. So 5⭐️⭐️⭐️⭐️⭐️ from me. I definitely recommend supporting this cool location. There’s parking in front and behind the building and easy access to shop entrance.
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September 2021 by vpula81
Great customer service.
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September 2021 by Elizabeth W.
After visiting the other disastrous store in Lahaina, I called this location and was treated like a queen. Lea texted me options of shoes for a broken toe and the next day I was in and out with a perfect pair of Keens in 10 minutes. The ladies helping were kind, communicative and extremely helpful. They also wore masks and gave great distance. Thank you.
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April 2021 by DUANE PORTER
excellent most comfortable safety shoes
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September 2020 by Bryant Andaya
Was quite busy when my wife and I walked in. Didn't get asked if I needed help but I kinda had an idea of what I wanted to buy. Lady behind the counter was quite accommodating when I wanted to try different shoes in different sizes, considering she was already helping some other customers too. I admire an employee who can multi-task. I would definitely visit this store again to get work boots (Red Wings). Mahalo!
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November 2019 by Maria P.
Not a place I would normally go, but my husband needed a specific pair of Birkenstock shoes and so we stopped by here to check their stock. I honestly forget this place is even here, but often pass by it along Hana Highway. A few weeks ago was my first time in the store. I was amazed at their selection of shoes and sandals. They had a lot for just a little store that lined their walls from top to bottom! They even had bags and socks and some other little knick knacks. There was one worker in the store and strangely, it got a little busy a few minutes after we arrived there. There were 2 other patrons that walked in after us and the saleslady handled everyone with grace. She was just really kind and had great energy and so it prompted me to want to write this review :) She gladly helped with our needs and went back often to check for various sizes and styles of shoes. She also informed us that if they don't have something in stock, they can order it for you if needed. Definitely stop by here for all your Birkies needs and even carry other brands like Choco, Keen, & Teva.
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January 2019 by lex mark
Exstremly unhelpful in trying too by shoes that fit me the woman very rude too me
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September 2018 by Kimberly Musetta F.
I want to thank the wonderful woman who opened the store a bit early yesterday so that my husband could purchase a new pair of Teva sandals. We were on our way to a Hana Road tour when his old cheap sandals broke. She was kind, helpful, and fit him in the perfect pair. We were back on the road in no time and he had comfy feet! Thank you, thank you.
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August 2018 by Jane Williams
They had an extremely large selection of work boots for my husband. Along with Birkenstock and other brands. I was shocked at the variety. The staff was helpful and they had many options to get the right size and style.
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August 2018 by Brandon Gabriel
After a few months of wearing these boots I noticed the inner cushion was already disintegrating. I remembered when I bought the boots I was told that if there was a problem with the sole within 12 months they would be fixed or replaced. So a few weeks later I finally made it down to the store to ask about the warranty. The woman working there was NOT friendly and rude from the moment I opened the door. She said my boots would not be covered by the warranty because the disintegration is "normal" and insinuated that I was cheap and just trying to get a free pair of boots. She then said I could come back during the week and talk to the manager but I felt so insulted by the interaction I never returned AND NEVER WILL!
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March 2018 by Lorna B.
Love,Love,Love all the New Kids Teva! Can't wait to get my Keen's also. Keely was very knowledgeable with describing the fit,color, & durability of the Teva's. Check them out at the Kailua store for some new summer shoes.
