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February 2024 by Kathleen P.
We have purchased from Outdoor Living a couple of times, referred by my sister. Agna has always been very prompt with response back to me via email or phone. The most recent purchase of an outdoor table and chairs is perfect for our lanai. I love it! Agna was helpful in suggesting a color and patient while I made final decision. This was at least a year ago and the table and chairs have withstood the weather very well.
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August 2023 by Susan Zaslav
Love this store! Perfect outdoor furniture for you lanai. Pick out the fabric you love for a nice upgrade to your living space outdoors. All the staff including Agna, Peter and Brandy are accommodating and helpful with ideas for your home. Love the benches with a shelf for slippers and shoes. You can’t go wrong going there and picking out the right comfortable chair, lounger or couch. I recommend this fun store conveniently located in kahului with easy parking and a vast showroom. Tell your family and friends!
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December 2021 by Megan M.
This is about a year overdue - so perhaps things have improved. In January 2021 I was in the market for outdoor furniture, and there are limited options on Maui! Wrong time of year for Costco, so we went to Outdoor Living based on a recommendation. We walked inside and saw some great options, only to be greeted by a staff member coming in from outside maskless, making no effort to put on his mask or follow social distancing. We immediately left, as he did not have a mask on his person, and came way too close to us. We were very surprised given that the timing was pre-vaccine, and masks were required by state law when indoors. We ended up going elsewhere and getting a great deal as the company was closing, so unfortunately we cannot comment on the quality of the items in terms of longevity and functionality. I will say that the selection was good and I would have been interested in purchasing several items. Hopefully adherence to state laws and safety regulations have improved since early 2021.
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September 2021 by Athena G.
One star only b/c Yelp makes you @ least give one star! I'm an interior decorator that works with many furniture companies in Maui. I've been putting in orders with other furniture companies for years, and during these "COVID times" there have been delays, but all furniture ordered during COVID have been received within a reasonable amount of time and with no problems. This order has been taking exceptionally long and the customer service is sorely lacking! My client's are always the one's having to call them requesting a status of their furniture. Outdoor Living has never attempted to contact my clients to update them of their furniture owed. In fact, every time my clients call them checking in on the status, they are continuously pushing out the delivery date! We have used other companies who have delivered hand made couches in a timely fashion but Outdoor Living can't even give them their 5 cushions that were ordered the beginning of this year. We believe that they possibly sold their cushions to another customer and they are now waiting for new ones for my client. All they want is your money with no customer service and no product for over 6 months. They only have excuses, always using COVID as an excuse for HORRIBLE service. I am a witness to the loaner cushions that they have let my clients borrow and they are embarrassing. It is unbelievable that a furniture company would let customers borrow cushions in such a poor condition. They are used, dingy, and disgusting, but they claim they are doing you a favor by letting you borrow them, so please don't fall for their ploy! My advice is to NEVER order from these RUDE people, Outdoor Living unless you have no problem waiting a year for your furniture and also have no problem being treated badly. I am advising them for their next step to go to the Better Business Bureau and other agencies to file a complaint against them.
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September 2021 by FME ME
There is something to say about a business that in the middle of a world-wide pandemic is able to give such an amazing customer service. Thanks to Brandy we were able to buy a beautiful table and have it in our Lanai the next day of purchasing it. She was extremely patient with a husband and wife with different taste that, usually, never agree on what to buy. Not only they have plenty of inventory but the best customer service. The delivery team was super professional.
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September 2021 by Nadine W.
We ordered cushions from them in may, it is now September with no cushions in sight. We called and they said 6 more weeks for cushions, tried to cancel order and they want to charge 50% ! Do not go here your stuff will not come on time and customer service is non existent. The loaner cushions they let you use are stained and ugly.we ordered 2 different custom couches a table and 2 chairs from other company's who were back ordered and then we ordered from this company outdoor furniture. We got our couches and table and chairs which were bigger and custom made this month. The only time outdoor furniture contacted us is when we contacted them, we are very appreciative of the loaner cushions even if they are in bad shape.
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May 2021 by Robin Beran
Real nice furniture options for the Island, and excellent customer service.
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June 2020 by Cheryl Horta
Lovely furniture, helpful staff, great all around experience. Highly recommend Outdoor Living for all your Maui furnishings.
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January 2020 by Susie Bee
Nice inventory, helpful staff. Top quality.
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October 2019 by Paul R.
Spent $2300 on a nice teak outdoor table set but customer service was terrible. Bait and switch. They qupte you one price but charge you another. Like the saying goes, if you don't take care of your customer somebody else will. Go somewhere else.
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March 2019 by Kay A.
Purchased outdoor patio furniture with dining and living area. Absolutely beautiful. We had some custom pieces that made the living spaces very special.
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March 2019 by Jeff Leffers
Good service and knowledgeable