Petco offers the Petco Premier service, which includes unlimited nail trims and teeth brushing for a monthly fee. Members also receive a 20% discount on food purchases and an additional 10% off when ordering online for pickup. The program provides a $15 credit per dog, helping with food costs. Customers note that the quality of service can vary depending on the staff, but generally find the store well-stocked and organized. The store adheres to the "island time" pace, which may mean slower service compared to other locations. Customers appreciate the helpful staff, who offer assistance like carrying heavy items to the car. They also find the in-store prices can be almost double the online prices, but the staff will match the online price if shown. However, there have been some issues with inventory control, where items ordered online are not always available.
The employees at Petco are always friendly and helpful. The above and beyond is their knowledge of products to help with health.
July 2026
I dropped my Lexus FOB in Petco. It blew apart! The super clerk quickly helped show me how hers went back together too! The helped ring me up. GREAT ATTITUDE
June 2026
Great customer service, always get my eco friendly kitty litter there & healthy cat treats. Saved 25% on entire purchase with online coupon😁
