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March 2023 by Ray E.
We arrived in Kauai almost two hours prior to the time we had arranged with Roberts Hawaii for an airport transfer to our timeshare. We were prepared to wait for our scheduled transportation, but on the off-chance, i called Roberts Hawaii. Without hesitation, they arranged for a driver to pick us up and 10 minutes later, we were on our way with a very friendly driver that we recognized from prior visits. In view of this company's excellent service in the past, especially in comparison to the van choices, we decided several years ago to use them exclusively and we've never regretted that decision.
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October 2022 by Ohana Maui Development
Good guys over here. Helped us with one fundraiser for the daughters tahitian school.These guys OG's over there on that side.Bruddah J
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October 2022 by Travis S.
Set up as a private luxury car but instead gave us a massive van that was extremely bumpy and uncomfortable. When trying to find them at the airport, we called the office who gave us directions for the public bus instead of the pickup spot. After asking multiple times to make sure this was the right spot, she rudely hung up on me. Called back again after waiting at this spot for 10 minutes to be told that our driver was waiting on the other side of the airport. When finally getting to the driver, the driver rudely said that he was waiting forever and about to leave if we didn't show up soon. I'm sure that was sarcasm but not needed when it's the companies fault to give us wrong directions. The return pickup to the airport after our vacation was a disaster. Driver showed up 30 minutes late and we had to call the office to ask where he was at and they said he's running about 10-15 minutes late, that's after he was already 15 minutes late! Then when he finally picked us up, it was another big van. Then we had to load our luggage ourselves. And I'm top of that he proceeded to take his sweet time driving about 10 under the speed limit. I'm what should be a 30 minute drive to the airport took almost an hour. So all in all it took almost an extra hour to get the airport with all of the delays. Thankfully we booked with plenty of extra time because otherwise we would've missed our flight. Never again. Almost ruined our honeymoon. Just book a taxi or Uber to spare you the headache and the stress of this company.
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December 2021 by R C.
We arranged for car service to take 3 of us from the airport in Maui to our condo in Kihei. The driver was waiting for us when our plane landed which was great. When we walked outside, we couldn't find him. He gave vague and confusing directions and it took us 20 minutes on the phone with him to eventually locate our transportation. The company sent a giant van instead of a private car. For the trip back to the airport, our flight was delayed by 4 hours. We called Robert's and they told us there was nothing they could do, that we had to get dropped off 4 hours early. The 2 people I spoke to were incredibly rude and refused to give us a refund. I would definitely NOT recommend this company. If you're a small group, call an Uber. Much cheaper and better service.
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October 2021 by Larry H.
I would never do business with this company. As we were trying to enjoy a nice sunset in Kihei there was a small protest of the mask mandate going on. As the Roberts Hawaii tour bus went by the driver honked in support of the anti vaccers. Any company who would employ someone as stupid as this has no business doing any kind of business. And this company, and this driver, depends on the tourism business. No vaccines no tourism. How stupid can you get?
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July 2021 by Brian A.
Outstanding service from Roberts Hawaii! We booked a shuttle for the four of us from Kahului Airport to the Hyatt in West Maui. The airport covid check was backed up with only three people working. Roberts called to check our progress thru the line. When we finally emerged almost two hours later, they were waiting for us. Our original car for four was replaced with a full size greyhound bus to get us across the island.
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June 2021 by Mike M.
Overprice! Overpriced! We needed a guaranteed ride to the airport on Maui due to the shortage of rental cars and high demand for taxis, Ubers and Lyfts. We called Roberts and wound up paying $86 for 2 people for the 9.3, 17 minute drive. The taxi that brought us to our Kihei condo was $30. Lesson learned; never ever go to Hawaii without a rental car.
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June 2020 by Keith Vincent
Booked our family staycation during covid19, has the lowest price, thanks
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May 2020 by Lori H.
I booked and paid for a shared shuttle with Roberts Hawaii through the Hawaiian Airlines link, as Roberts is one of their partner companies. My trip got cancelled due to the Covid19 pandemic. Hawaiian Airlines provided me with a 1-800 number to contact Roberts to cancel and request my refund. I was told this was a 24/7 staffed number. I have made six different phone calls on various days at various times and been on hold for over 4 hours. No one ever picks up the line. I'm out $90. This is completely unacceptable. I even sent them a message through their Website and never got a response. What a shame I have to give them one star because they don't deserve any. Needless to say, I will be using another service when I travel to Maui next year.
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February 2020 by Cheryl S.
I highly recommend Roberts Hawaii, our tour guide Bjorn Erlandson was the best. He was very knowledgeable and professional. He made the Heavenly Hana adventure road tour very enjoyable! Although it was a long tour, there was never a full moment. Thank you Bjorn for being an excellent tour guide.
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February 2020 by Tina K.
Arrived at Honolulu Airport 2/15/2020. Picked up baggage from carousel #21 and walked over to Roberts Hawaii nearby. Bought 1 way ticket at 4:13 p.m. I was told I needed to walk down by #31 to request shuttle. Waited in 5-person line there only to be told I needed to walk around the corner and request shuttle. This was a 20 person shuttle, so know you must wait for the other people to board, as well as their luggage. The employee made a mistake and went to the wrong Embassy Suites, which caused confusion and more time. I arrived at Outrigger Waikiki on Beach at 6:10 p.m. Almost 2 full hours after a long day of travelling. I should have just walked outside and flagged a taxi or called Uber. It would have been more than worth the extra $10-15 and I would have been there in 20-30 minutes. So glad I only bought a one way ticket. DO NOT USE - NOT WORTH IT. Call taxi or Uber.
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February 2020 by Matt L.
This review is for their shuttle service from Kahului Airport (OGG) to Kaanapali. I arrived at OGG an hour ahead of shuttle pick up time due to an early arrival from Seattle. The staff onsite at the airport were very nice and friendly. Even with an early arrival, the staff called and said that they would have a shuttle ready for me within 10 minutes time which was great. Norm was my shuttle driver and was seriously one of the nicest shuttle drivers I've come across. Norm was a very professional and helpful driver but also gave me great insight into things around Maui. Despite coming to Maui multiple times, I learned so much during my 45 minute drive with Norm to Kaanapali. What was also great was that I was Norm's only passenger of the day, making my ride with him super flexible. Norm offered to stop at a local place for dinner for me as he found out I didn't have dinner yet (since I just arrived on Maui). I truly appreciated the gesture and effort that Norm did during my drive to Kaanapali. The overall experience with the service I received was excellent and I will recommend the shuttle company as a great transportation resource to those that are looking at transportation options around the island.
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January 2020 by Pat W.
Nice driver. App communication great Got to airport. Wait 20 minutes. Get on shuttle wait for more people to come. Leave airport. They call driver back to airport to pick up more passengers. Get back airport and they wave us on. We don't need to stop. Took forever to actually get to hotel. Booked in advance. Non refundable. Uber was 22 less today with a 3 minute wait! My bad! Never again.
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December 2019 by D W.
I don't know what kind of a person drives like this. Bus driver suddenly changes his mind and cut to take the left turn lane, blocking the middle lane. What a complete
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December 2019 by Mary S.
We booked an all day Hana tour on Roberts Hawaii. We were picked up at our hotel on time and was taken to a drop off point to pick up the tour. The scheduled tour driver was 30 minutes late to pick us up, then proceeded to talk for another 20 minutes before we even got started on the road. The driver didn't provide accurate information regarding the islands (I am from the islands and was very insulted by many of the thing he said), which gives visitors the wrong impression. He was very dramatic in his delivery of information and at times hard to understand as he rambled on and on. We ended up choosing to get off the tour at our first stop (took an Uber back to hotel), as we couldn't take it anymore. Others we spoke to on the trip was unhappy too, but decided to ride it out. The only redeeming fact is that Roberts Hawaii was very receptive of feed back when I called to speak with someone and they were very apologetic and offered to refund us for the tour.
