-
July 2023 by Alexander N.
My wife recently used Royal Hawaiian Movers for a move from Maui to the Mainland (Midwest). From the initial email through the loading process everyone was very positive, professional, and responsive. They just loaded our container this week. The crew showed up on time and ready to go. We did some of the pre-packing and they finished it off. The load was well secured for the journey to the mainland. I will update this post once we receive the container and unpack it.
-
May 2023 by Twalshmaui
Good company. I used them a few time with no problems. Employees have always been very professional.
-
April 2023 by Gus Cruz
Kahea kaina treated us like family helped my family with our move when it seemed impossible truly amazing theres no question who we will use for any of our moving needs
-
January 2023 by Jennifer Galvizo
The crew aaron and tyson showed up on time, packed and loaded efficiently. They worked hard, carefully, and were extremely communicative about the work. They have the tools and muscle to do the job. I am satisfied with their expertise. Appreciate the hard work and positive attitude. The entire process from beginning to end was seamless and performed with a more than adequate level of professionalism. They went above and beyond my expectations. Highly recommend Royal Hawaiian Movers. Keep up the good work
-
December 2022 by Cris Caughill
Royal Hawaiian Movers is Awesome, they are extremely helpful and Kahea knocked it out of the park on Customer Service !
-
April 2022 by Rich R.
I used the EZ move service to ship from Kahului to the mainland. This is where one brings their belongings over to Royal Hawaiian Movers in kahului and loads them in a cardboard container. I went with the 93 cubic foot box. No problem getting my stuff from my Toyota Tacoma into the box. The box is then put in a shipping container and shipped to Oahu and then on to Tacoma Washington. About a month after packing the container I got an email from Lincoln Moving in Tacoma Washington saying my container was available for pickup. I drove my Toyota Tacoma (which I shipped separately) to Tacoma Washington and Lincoln Moving loaded my cardboard container into the back of my Toyota Tacoma. All in all a very easy moving process. I highly recommend.
-
February 2022 by Traci B.
We just moved from California to Maui. We used another company to ship furniture, personal belongings and a baby grand piano. The movers did not have the equipment or manpower to move the piano upstairs. We tried using a couple of local guys - but they were also unable to move it. We were 0-2. I called Royal Hawaiian Movers. Jerry asked specific questions and had excellent follow through. He was focused and solution oriented. The crew of 6, brought a piano board and moved the 750 pound piano up 15 stairs! They were extremely careful with every step they took. They assembled the piano with ease. I was so impressed by how well they worked as a team. I can't thank them enough. If I ever move again, I'll use Royal Hawaiian Movers! Their service is stellar!
-
November 2021 by adniladniladnil adniladniladnil
Dirty, units leak getting stored items soaked. No roof-just wire mesh for ceiling. Narrow space between units across each other. Vehicles get trapped in drive thru because only room for 1 vehicle width.
-
August 2021 by Kathleen L.
We were told on the phone that they were $239 per hour with a minimum one hour charge because we only had one item to move. It's 11 minutes to Royal Hawaiian Movers, they were here less than 20 minutes. When they sent the bill they said they had a minimum 2 hour charge. Shame on ripping off old people.
-
August 2021 by Sarah M.
Giving this review before we even get our shipment because this company has truly been a nightmare to work with. Our container has been sitting at the port in Maui for days now, and Royal Hawaiian refuses to pick it up. They say the earliest they will deliver to our home is two weeks from now. First they told us they were booked through September, but then said that because they were way past our required delivery date already, they'd do it in two weeks. So which is it? Are you really booked through September if you're able to magically come up with a date in two weeks? They have refused to respond to us and like other reviews have said, they only reach out when they need something. We have been without furniture since the end of May (will be 11 weeks once/if it's ever delivered.) We're a military family and feel completely helpless in this situation. Royal Hawaiian told us they are too busy delivering other military shipments on island, yet we are the ONLY military family transitioning onto the island right now. Being caught in a lie is not a good first impression. I'll update this review if I ever receive my goods to let everyone know what's broken. USE A DIFFERENT MOVING COMPANY IF YOU WANT YOUR GOODS.
-
June 2021 by Walter I.
These guys were fantastic!! Unfortunately our elevator was broken. We had a LOT to move and we are on the 3rd floor! I was expecting the worse in the hot Hawaiian sun. Not only did they not come prepared with their Covid masks but they cheerfully set up a chain 'passing' system that had the job done very quickly. It was amazing how fast these 3 guys can get the job done. They were also very courteous and careful. Would I use them again? Definately!...but this time with a fixed elevator hopefully
-
June 2021 by Charles Lawson
Quoted on the phone that they had a minimum 1 hour charge. They were here less than 15 minutes and charged 2 hours. Their business was 10 minutes away. They only moved 1 item from the garage to the bedroom. Shame on Royal Hawaiian Movers for ripping off a fixed income old man.
-
April 2021 by Brian G.
We recently moved from Southern California to upcountry Maui. After 40 years in the Sunshine State we decided to opt out of the traffic, smog, and rampant high density development. We selected DeWitt to move our household goods. An important factor was the reputation of Royal Hawaiian Movers, a DeWitt owned company. Also, Royal Hawaiian has a local facility where inbound containers can be stored indefinitely. This was a major consideration since our new home would not be completed for another 9 months. Packing and heading for Hawaii is not for the faint-of-heart. Ours was a large shipment and we found the service on both ends - by DeWitt and Royal Hawaiian - to be courteous, professional, and thorough. We especially appreciated the "cotton wool" care provided by our principal contacts in San Diego (Alejandra) and Kahului (Kahea) and support staff. Thank you for setting our minds at ease. At pickup and delivery, the workers were cheerful, polite, and had a "can do" attitude. This was especially true on Maui where they had to manually offload everything to smaller trucks in order to make it up a steep incline. "No problem" said our delivery managers (Gene and Aaron) and they got it done. Two in the crew were women and they had the most energy! (Hint: all work hard, so consider a tip.) All-in-all, DeWitt and Royal Hawaiian delivered as promised. If you choose them to do your household move, you will be in good hands!
-
April 2021 by martin cervantes
Never shipped items when promised, shipper late. Shipment was separated between to ships. No accountability for mistakes made.
-
April 2021 by Ed Ratledge
Very helpful ?
