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March 2024 by Kyle K.
Absolute worst customer service at this location! This is now my 3rd time trying to use this location and every time the workers are rude and unhelpful! T-Mobile needs to check in on this store! Kihei location is way better. Sad
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January 2024 by Beth Bacon
Switched from Verizon to T-Mobile due to Verizon service issues here on the island. Disappointed with the customer service at this branch, both in terms of being misled as to services we were choosing and then an unwillingness to right their wrongs once called on it. Really disappointed with T-Mobile as a whole as the result of our experience at this store.
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January 2024 by Allan Bacon
I have never given a bad online review before, but unfortunately feel forced into letting people know how business is conducted at T-Mobile here.My wife and I went in to sign up for new service and phones. We were told they were running a promotion giving away a free late edition Google watch.I politely declined saying I wouldn't use it. The saleswoman continued to push that it was free and I might as well take it. So I said fine.We then went over an itemized list of what our new monthly bill would be. It included the phone numbers, phones, etc that we agreed upon. The total came out to around $150 a month.Fast forward a month and we have a pro-rated bill for $140. Everything seems fine.By month 2, our bill had increased to $175. More than we agreed upon. We find they tacked on, without informing us, a monthly service fee and extra watch phone line, specifically for the watch we were told cost nothing extra, and wasnt discussed in the itemized breakdown in store. This wasnt caught in the first months bill due to the pro-rate.After informing them of this, we were told we'd receive a call back to discuss possible reimbursement. No call was received, so we went back into the store where we were told there was nothing they can do and we would have to pay for the watch we said we didnt want, in full, to cancel the extra monthly fees we never agreed to or were informed of.Duping customers, intentionally or unintentionally, into purchasing a nearly $200 late model product we explicitly said we didn’t want and wouldn’t use is not the right way to do business.The proper move would be to admit the mistake and fix the issue to ensure a proper customer relationship for years to come. You just end up losing all that income from possible future recommendations to your service over the cost of a watch.
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December 2023 by Beth B.
Switched from Verizon to T-Mobile due to Verizon service issues here on the island. Disappointed with the customer service at this branch, both in terms of being misled as to services we were choosing and then an unwillingness to right their wrongs once called on it. Really disappointed with T-Mobile as a whole as the result of our experience at this store.
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December 2023 by Allan B.
I have never given a bad online review before, but unfortunately feel forced into letting people know how business is conducted at T-Mobile here. My wife and I went in to sign up for new service and phones. We were told they were running a promotion giving away a free late edition Google watch. I politely declined saying I wouldn't use it. The saleswoman continued to push that it was free and I might as well take it. So I said fine. We then went over an itemized list of what our new monthly bill would be. It included the phone numbers, phones, etc that we agreed upon. The total came out to around $150 a month. Fast forward a month and we have a pro-rated bill for $140. Everything seems fine. By month 2, our bill had increased to $175. More than we agreed upon. We find they tacked on, without informing us, a monthly service fee and extra watch phone line, specifically for the watch we were told cost nothing extra, and wasnt discussed in the itemized breakdown in store. This wasnt caught in the first months bill due to the pro-rate. After informing them of this, we were told we'd receive a call back to discuss possible reimbursement. No call was received, so we went back into the store where we were told there was nothing they can do and we would have to pay for the watch we said we didnt want, in full, to cancel the extra monthly fees we never agreed to or were informed of. Duping customers, intentionally or unintentionally, into purchasing a nearly $200 late model product we explicitly said we didn't want and wouldn't use is not the right way to do business. The proper move would be to admit the mistake and fix the issue to ensure a proper customer relationship for years to come. You just end up losing all that income from possible future recommendations to your service over the cost of a watch.
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December 2023 by TEISHA GUILLEN
Didnt get any phone here or wifi they are not honest they charger all this charge on bill when you pay bill they shut off and charged
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November 2023 by Anthony Garcia
Stricked,need more manors,some women are rude and very disappointing.I never liked going there.
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August 2023 by Lynn Kihara
If you can, ask for Mark. While I understand that some of the staff probably make commissions on selling phones, Mark actually explained what my current phone was capable of and how to make the most of it. When I upgrade my phone I hope that he will still be there.
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July 2023 by Pine Apple
Bryana was very wonderful, super attentive and just had the best attitude l, towards paying my bill. She's an amazing employee, outstanding work. I'm very grateful to have crossed paths with such an amazing employee keep up the amazing work!!
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July 2023 by Anas Mitchell
Bryana was very wonderful, super attentive and just had the best attitude l, towards paying my bill. She's an amazing employee, outstanding work. I'm very grateful to have crossed paths with such an amazing employee keep up the amazing work!!
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July 2023 by Solidworks Zen (Solidworks Tutorial)
Strange experience, the guy (I think it was a guy) helping me was incompetent and acting inappropriate I would say. He screwed up my account and was dancing around and singing poorly
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March 2023 by Lisa Gentile
Went to Tmobile in Jan.23' to switch over from Verizon, mainly for better connection/service areas.. With all the promotions "deals", I was feeling really happy about the transaction. To date, I am still having trouble getting the cash cards that were promised for 4 lines, I only have 2, and now have to call back AGAIN to get it. Also, my son who didn't even need a new phone (his was 1 year old), was talked into a new one, when I wasn't there. We had to go in at different times due to work schedules. They tell you anything and everything to get your business....Happy my service areas are somewhat better, but the rest of the process sucked.
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December 2022 by Skyler B.
The staff at the front desk so nice and absolutely helpful!!! Thank you for going above and beyond for the two of us today (from the visiting Bay Area and Oahu folks) we appreciate u guys so much!!!
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November 2022 by George Kahoohanohano
Davin was and is outstanding with his customer service
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November 2022 by DAWNNA HOOPII
Lynnie helped me with my sim card. She was awesome so was the guy who checked me in
