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July 2022 by Sanmba Politica'
I had a good chance of interest' s , ideas.
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September 2021 by Devin W.
Wandered in as we were shopping around Whalers village and ended up finding a pair of sunglasses! We found the service to be good and they were cleaning every pair of sunglasses after people were trying them on. I love the hand sanitizer in the store. The sales person was very friendly and very descriptive about the warranty process. Loving my new Gucci sunglasses!
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December 2019 by Sunil R.
We stopped off here to pick up some gifts for friends and we ended up leaving fairly quickly. It is old and sadly smelled. The restrooms were worse. On the plus side, they had the biggest collection of Hawaii shirts I have seen. ;-)
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September 2019 by Kendall S.
This is a landmark on Maui. It started off as Liberty House and changed to Macy's. I hope it can remain, but am not sure if any large retailer can maintain what this place tries to offer. Women's and Children's store is where the original was, maybe if they somehow consolidate the Men's and Home goods to this location, it can survive the online purchasing age. I'll always remember the two ends of Ka'ahumanu Shopping Center: Liberty House and Sears... two juggernauts of retail in the 60's, 70's, and 80's.
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September 2019 by David B.
Decent place. Decent customer service. Decent clothes. Will be back because of ease of location and parking.
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August 2019 by May F.
The smell of this store is horrendous... I don't bring my kid's shopping with me because my daughter has to take allergy medication after walking through Macy's, and my son complains about itchy eyes. I purchased clothes and left the bag in my car overnight and my car reeked the following morning... had to air out my car and buy a car freshener. Both departments have a moldy damp smell..... but the Women's building is unbearable and rummaging through the clothing makes my skin itchy. I mentioned to a few employees and they basically said they've gotten used to the smell, itchy eyes and skin...How sad!
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August 2019 by Val E.
I am a long time Macys shopper. I sometimes buy online for variety and like to be able to return here. I never buy without a sale or savings pass. This Macys is nice to have on island, but the SMELL! It smells like water damage and mold and mildew. Somehow, it smells in both stores (women's and housewear) at different ends of the mall! For years it has smelled. Other stores in the mall dont smell. I feel bad for employees since it probably is not safe to breathe that all day.
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July 2019 by Penelope Randall
Nice place to get quality sunglasses.
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June 2019 by Alexandra T.
Went into the men's Macy just now. Diane was very condescending and avoided helping me or my family when we were on the floor. When she was finally at the register she tried to leave/get off the register before helping me or my mother even though she had helped some white friends which were shopping here today which just gives me an icky feeling about her motivations. While she was checking us out she told me "I might need to learn how to save money" after I refused the Macy's card reward program and critiqued my choice of separating my purchase from my mothers (which is not her business and I'm not going to have my mother pay for my things as I am old enough even if I do not look it). Diane also hit the touch screen for my mother instead of asking her to do it herself which I'm sure is an unauthorized purchase and against protocol. Diane also made huffed sighs as she folding up our clothes and didn't offer my mother a separate bag and just waved her towards me like she was to leave now which is just a rude gesture. She should have asked her if she wanted a bag instead of making assumptions and making faces as if she was done taking out the trash. She said she had just taken "3-Days off" and she was "surprised the store would carry something like this" referring to the shirt I had chosen for a rather flamboyant friend. She need not make such personalized comments just because she had to help people who she didn't want to as she wanted to talk to her friends as the walked out of the store. Completely rude, unnecessary, invasive, condescending and problematic.
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May 2019 by Christian Inspirations
Good display of stocks
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March 2019 by Keith T.
I always try to shop this Macy's when I vacation in Kihei. I look for new Hawaiian brand name Aloha shirts made of 100% cotton. For a few years Macy's stocked rayon fabrics. I'm so glad that they had cotton shirts this year, 2019, I bought one that I liked. The store clerks are nice and helpful, but sometimes you have to look around to find one.
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March 2019 by Shinwa M.
We just bought an Eileen Fisher blouse and pants last month at FULL PRICE, FOR A TOTAL OF $300+ something dollars and not knowing or told that it would be going on sale or told about a pre sale. We wanted to return the item and get refunded and buy it again for the sale price but was told we couldn't. Rae was the person helping us and didn't even inform us about a sale or pre sale coming up, if that was the case, we would have waited. It just doesn't make sense that we cant return it and buy it again which would save us from paying the full price!
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January 2019 by Cory E.
Normally I don't write bad reviews, but all I simply have to say is R.I.P MACY'S, I'm calling it now.... I don't feel bad about this review because Macy's is a world wide renowned company and should hold higher standards then what is being displayed here. And honestly you guys shouldn't even be conducting business in Maui/Hawaii because your only stealing/hoarding business from smaller local boutiques who need the income/sales so much more.... Anyways.... As an occasional shopper and star card holder I've literally witnessed this location go down hill over the last couple years. With all of the Sears around the country going out of business this should be your wake up call to step up your business. Macy's has already been in the news this year reporting record low holiday sales to only validate my points. They have so much money yet this location is a dump falling apart with no real security or aloha. The building is connected to a crime rampant hub for Maui County and has frequent criminals lingering in the parking lot harassing customers. If that isn't already bad enough to keep you away, the employees morale is so low here and there attitudes are very very poor. Lines are long to reduce work force labor, overworking already stressed out employees. The sunglasses hut inside is horrible. Clothing sizes are never in stock. The jewelry section is completely misleading. Managers are a bunch of narcissists and act like retail gods and are completely full of themselves when asking questions or bringing up suggestions (not gonna drop any names). If your a tourist reading this please do the Island a favor and take your souvenir business purchases to smaller boutiques in the mall. If your a local just go shop at goodwill or yard sales. I could probably write a novel and continue on about my negative experiences and views on this topic, and I just might in my college English classes, but I've had enough, and imma stop now. Aloha.
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December 2018 by Tanya B.
Margie in maybe it's the junior section the register in the middle on the right coming in from the front. She is a wonderful human being so kind she helped me find everything I was looking. I have a bum knee and I think she just went above and beyond thank you so much Macy, that lady is a keeper!
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September 2018 by Brent H.
I only shop here when there are sales. This weekend, I was able to purchase $60 dress shirts at 60 percent off. The lady working at the mens department was very helpful. I showed up with shorts and slippers and asked for help with sizes for a suit. She took measurements, gave me some tips, and helped me pick a tie. She definitely made me feel valued and made the shopping experience much more comfortable. Restrooms are a bit out of date, and have a foul smell. Also, the mens stall needs a privacy panel to block the space between the door and the frame. It makes it uncomfortable because people washing hands can look right into an occupied stall. Products here have good quality, but high prices. I enjoy shopping here because of the service and excellent promotions.
