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December 2023 by Kellie A.
These guys saved the day! Thank you for going the extra mile to help us get our pictures home on the plane. (I wish I knew the names of both gentlemen who helped us, but they were fantastic. One was Hansel.)
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November 2023 by Capri J
Quality service, clean store and very informative.
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November 2023 by Roxanne Hunter
Always efficient, friendly and fast. I have always had an excellent experience at this store.
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July 2023 by HH Maui
Highly Recommend. Very friendly, helpful, knowledgeable employees and managers. Clean, comfortable store environment. Located behind T.J. Maxx and Subway, in the corner of the building, across from Maui Mall side entrance.Store provides UPS and US Post Office (USPS) mail services and prices, Amazon returns, notary, mail box rentals, packing, shipping, copying, faxing, shredding, and more. Ask about their mailbox key holder discounts :-)
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July 2023 by Seema & Sunny
Hansel and Chad were warm, courteous, and a pleasure to meet. We were able to print documents quickly and efficiently. They even gave us tips about postage prices and when it’s better to go to the post office.
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June 2023 by Neil Saunders
Great store. Great team - friendly and always willing to help. Provides 24 hour access for PO boxes, which also means you can do self-service printing at any time. Have used for many services including mailing, PO boxes, notarization, and printing. All were very efficient and reasonably priced.
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June 2023 by John Compton
THE STAFF IS AMAZING...SO HELPFUL
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March 2023 by Judith W.
Always helpful. Know exactly what to do. Seem happy to be there. Convenience!They have every supply a person would need. Clean store! Love their greeting cards. A hoot!
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March 2023 by Jackeline Cordeiro
Store clerk sent my Amazon package return back to me with the package open, as they did not take the time to tape my box properly. Even after I asked them if they wanted me to tape the package.I had to go back to the store and have them re-send the return package to amazon.The owner of the store treated me very poorly and the utmost disrespect as he laughed at me while I made sure the package was properly tapped. I told him one of his employees did not tape the box and returned the package to the wrong address. Instead of apologizing he told me to go to Kihei or Lahaina next time. The worst customer service ever!
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February 2023 by Lainey H.
Joel Groomes, the owner, is such a kind and helpful person. Willing to go out of his way to make sure any issues get solved and my experience with the entire staff was just superb! Best UPS location!
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February 2023 by Silvester C.
Excellent service.Keep up the great job you folks are doing to serving our community.
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December 2022 by Charles Chandler
I’ve had mailboxes at many UPS Stores. This is the best store I have seen. Super great employees always striving for perfection in what they do. Congratulations to the people who made this store the best.
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December 2022 by BoYoung Park
The most pleasant UPS store I've ever been to. Top notch + friendly staffs. ??
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October 2022 by Maui C.
I am a Maui resident who has been doing business with the UPS Store 6931 in Kahului for 2 years. This is hands down the best UPS store on the Island. I live in West Maui and drive over to the middle of the island weekly despite having a UPS store on the West side. I do this because of the staff. The way the owners choose to run their independent franchise business is unparalleled to any other store across all the Hawaiian islands. The owners are Joel and Hoku. They run a highly functional customer service focused store. I do all my shipping, Amazon business, and have a physical address mailbox at this location. Both owners treat me with respect, kindness, and are highly amenable to my needs. Both Joel and Hoku employ a small team of younger representatives who are dedicated to excellent customer service. Brandon, Romar and others are always a delight to see and to do business with. If you are living on Maui or visiting please go meet the owners and talk to them. They are class acts and will go above and beyond for you. Their prices are highly competitive, their store is extremely professional, hours of operation are abasing, and (most of all) everyone always leads with aloha, care, and smiles.
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October 2022 by Georgie H.
Mostly I'm just dropping something off that is all ready to go so it's a simple trip. Parking is easy with a loading zone right out front. The store can be busy but they have a lot of staff to help you if you need help. Everything runs smoothly and you can be in and out quickly and on your way knowing that the package is in good hands. This is a convenient location with ample parking and other nearby shops that can be of interest - at the Maui Mall.
