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October 2023 by Ekolu
Paid $80 + Tax for them to tell me they couldnt align my truck . The things they wrote down on the notes is everything my dashboard in my truck already tells me . Dont go to this place ! You're going to waste your hard earned money and get scammed. If you have minor problems with your vehicle and you want to fix just one problem they're going to say they cant fix it because of this or that and still make you pay a lot just for them to flip up the hood or take out one tire . They're going to make you sign something stating if they cant fix it your going to need to pay $75+ Tax . I recommend to just rip that paper in their face or pay with coins . Your welcome
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June 2023 by Fatima
Fast, friendly customer service. Very efficient and fair. Will go back again if I have ANY tire trouble!! Customer for life.
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June 2023 by Luana Spa
had too many turnovers to feel comfortable with work on vehicles
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April 2023 by Chino LaForge
Tire Warehouse has amazing customer service and can answer your questions right away. Great service
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April 2023 by Bryan C.
Went there 10 mins after they opened to ask if I can buy 2 new tires. The employee that I talked to said " You can go to Discount tires. " They recommend me to another shop because they didn't want to do any work
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March 2023 by Jesse Shantz
Repaired my tire quickly and affordably. 3 other repair shops (that are highly rated on Google) refused to repair the tire and wanted to sell me a new one, then wouldn't even do that when they realized I was driving a rental car. So happy to have found this place.
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December 2022 by Keith A.
I was recommended by a repair shop in pukalani to use tire warehouse on dairy road for my front end alignment after purchasing new tires at Costco. I had previously used a different shop for this same service years ago and the experience was night and day. Tire warehouse was ready for my appointment, had my car done 15 minutes early ( less than an hour) and charged exactly the listed price. I was provided a detailed chart of the adjustments done and no hard sell of other services. Fast, friendly and efficient. Thank you.
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October 2022 by Marvin Dawkins
Super customer service and fast service these guys rock!
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June 2022 by mark Dragovich
And I'll tell you what I told him how big my vehicle was everything about it and all of that and then they told me be there at 8:00 sharp so I drive all the way from McKenna down there in the end they act like cry babies you know oh it's too big we can't do it I said why did you waste my time and gas money they never even offered for give me gas and then that did you send me out the door these people are horrible business people
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June 2022 by Amanda E.
Terrible customer service and negligence put our family in danger. Originally came in for a tire alignment. Was given a huge list of work that needed to be done first (after the car was already up..so even if we chose to get the work done somewhere else, we were already out the money for them to raise it up). We had thousands of dollars of work done for them to finally get the alignment done. Was also given a list of anything that had damage or wear and tear that they noticed. Not too much time later, we noticed the tire was tilting again. Thought maybe it was just our eyes and let it go. Then one day we were driving, the car was extremely wobbly and every time we would brake, the entire van would jump feet to the left. We pulled over and the tire was at a 45 degree angle. Thankfully we were stranded in Lahaina and within cell reception and not Hana etc or on a narrow winding cliff when the entire vehicle jumpled lanes. Once we were able to Jack the vehicle up, the entire wheel was hanging by a thread. One nut was completely missing and another was just hanging. We put a temporary nut to get it back to the shop. When we explained the situation the guy at the front desk asked, "you drove it here?" So what do you want from us then?" wow. Got to speak to someone else who consulted w/ the mechanics and confirmed they had worked on the parts that were now missing and that they would re do the work for free. Was told I could possibly be reimbursed for lost income that we had to refund bc of the car failure and never heard back After being told she'd get back to me. Came back two more times to see if the woman heard back from the general manager and talked with another woman who said she didn't think she even emailed him. Finally hung around the shop till I could catch the owner who basically said it had nothing to do with them and they only fixed it the second time "just to be nice". Nobody does anything for free, especially this shop who required thousands of $ of repairs just to get our alignment. Said it was a part failure (that had no wear or tear when they originally worked on it and put it back). It was obviously their fault which is why they fixed the work that failed. Felt like the whole story changed that day I spoke to the owner to deflect from having to reimburse us due to their negligence. On a separate note, the day we picked it up and were waiting on traffic to pull out, a worker of theirs yelled at my husband and burned rubber on one of their trucks in the parking lot to aggressively go around him. When my husband got out to see what the problem was, he ran inside the shop. Terrible customer service all around.
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May 2022 by Victoria W.
I would recommend to any and everyone around. The woman up front with curly hair is absolutely amazing. She went above and beyond to take care of what we needed and make sure it was done right. The mechanics in the back did an upstanding job of checking over our own handiwork, getting the job done, and even fixed a problem with our linkage in our shifter at no cost.
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April 2022 by Chell Gibbs, Jr
These guys were on it! After visiting five other tire shops and was told come back or can't do a simple tire change! I pulled up by 8am on Saturday and my tire was changed within 15 to 20 minutes and the charge was so reasonable that t will definitely return to the Kahului location for tire repairs! Very efficient and no appointments needed Mahalo's guys
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April 2022 by Dr. Suzanne S.
I was using a friend's car in town when the tire service light went on. The Tire Warehouse took care of checking the tires quickly so I could safely get back on the road. They were friendly, quick, and professional! Highly recommend.
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April 2022 by Monica A.
I was using a friend's car in town when the tire service light went on. The Tire Warehouse took care of checking the tires quickly so I could safely get back on the road. They were friendly, quick, and professional! Highly recommend.
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April 2022 by Jo L
I am not surprised that this operation is not BBB Accredited. They make an appointment for a wheel alignment and when you show up, the tell you they will charge you if there is a problem with the alignment process. You leave your car for the allotted time (l hours) and then they move into a back parking lot, charge you $72 for not aligning it because they don't like the condition of your tires and don't have your tire size in stock. They can make more money by charging people $72 a minute to NOT do anything than they can by actually aligning your wheels.
