-
October 2023 by Tracie Griffus
I came in to get my hair done by Kate today. I was greeted right away. I was early so I shopped and was assisted with professionalism and kindness. Then went and got my hair done. Kate did a full foil and it turned out amazing. Totally the best experience.
-
September 2023 by Hope Head
The store seems very well designed and I like the environment. The people are friendly, but I've had trouble getting assistance with either finding similar products with similar ingredients, or not being able to get an assistant's attention to help me find specific products in the past. They don't carry the one color I was hoping for from my favorite hair color brand (which is odd, since they carry every other color by that brand), and while they used to have acceptable alternatives, I was recently told they will no longer carry those now either. The store is nice, but I don't think it's really for me anymore as my go-to store.
-
September 2023 by Cal Kapustka
Decent selection, but the front desk associate wouldn’t stop nagging me for an email after I repeatedly said I don’t want to give her one, and that I don’t want her solicitations. Bad customer service.
-
June 2023 by Sue Dobbs
Mahalo nui to my stylist on Friday May 26th - I think her name was Katie, but I just want to say how very happy I am with the COLOR and how well she took the bad haircut growing out to a style I can not only live with, but actually like. Thank you so much and I'll be back to see you!
-
May 2023 by Brian Connolly
Starr was a very helpful and informed sales associate. Greeted me quickly and helped in a friendly and efficient manner.
-
May 2023 by Acacia Vanlandingham
Big shoutout to Joanna at the Ulta Beauty on Maui for helping me. She’s helped me once before but today was incredible. I’ve never done my makeup before but wanted to learn a new skill so I went in and asked Joanna for help with finding certain types of products that would match my skin tone and she helped me wonderfully. She made me feel so comfortable and I got exactly what I was looking for!
-
May 2023 by Ihopeyoufall666 BrandiAliceLemke (IHOPEYOUFALL666)
Lots of products. Wish I had reviewed a map first. Customer service representatives know their stuff
-
April 2023 by Rajie Samy
KC, the beautiful sales girl, helped me with all the questions about cosmetic colors, quality, and price without rushing. The cashier suggested buying 2 get 1 free. Sorry, I'm not sure about her name, but everyone is polite and helpful at Ulta Maui!
-
January 2023 by M. Alueta
Enjoyed the holiday sales! I have Ulta points to use and liked my sales choices!
-
January 2023 by Nieves Ganoy Vergara
Good costumer service and nice place to shop.
-
January 2023 by Furry P.
Ulta Beauty in Kahului is a gem because Joanna is the beauty consultant that you hope for when you step through the doors of any beauty store. She has ZERO snobbery and is always more than willing to help and demonstrate product. She never rushes you through the store and she LISTENS. This is such an important quality with beauty, bc it's never one size fits all. She is always cheerful and very real, and btw her make up and hair is always stunning, so goals. And again, not a snob. I don't think she is running the place, because if she was, it would have 5 stars instead of 3. Seriously just ask for Joanna, and you won't leave disappointed.
-
November 2022 by Julie Mahan
My haircut by Jovinlee was fantastic! She was friendly and professional. I hadn’t had my hair cut since before the pandemic, awful, I know. She communicated well with me and we decided on a style. I couldn’t have been more pleased with the result!
-
November 2022 by Laundry Lady
Just returned some polishes that were not good consistency. Two different bottles. Like they had been left in the sun. It had only been a day since I purchased. I had my receipt and when I showed it to her she made a huge deal that there was no bar code on it. She told me that usually there is a bar code and acted like I couldn't return it. She yelled out loudly that she "has a customer that doesn't have a bar code!" She was very sassy and not professional. Not sure who she was talking to but was super loud about it and another girl came over and told her all she needed to do was put the order number in. Then she asked me if I had used it. I said I tried it and it was terrible consistency (were good brands and not cheap) Then she said it didn't matter. Why ask? Such a hassle. My opinion is that there needs to be better training going on which would include intense training on customer service as it is definitely lacking. I've been in before over the years and seems to always be a lack of customer serivce and a lot of sassy attitudes. I won't be going back any time soon.
-
October 2022 by Debbie Schulz-peterson
Everyone at this store is fabulous. They're all incredibly knowledgeable about all the lines of product. Love this store!
-
June 2022 by Malia Kane
I had the best experience with Vince. He color matched me quickly and taught me about concealer and the many ways to use it. He definitely knows his stuff about make up!!! And he was so nice and helpful
